Optimum outages and service status in Medford, New York
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Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around Medford, including 0 direct reports.
- The most common problems reported in this area mention TV.
- TV (100%)
The latest reports from users having issues in Medford come from postal codes 11763 .
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in Medford, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Medford, New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Medford, New York
The most recent Optimum outage reports came from the following cities: Medford, Patchogue, Coram, Lake Grove, and Centereach.
| City | Problem Type | Report Time |
|---|---|---|
 Medford
|
TV | 29 days ago |
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Medford
|
TV | 29 days ago |
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Patchogue
|
TV | 29 days ago |
|
Coram
|
Internet | 1 month ago |
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Lake Grove
|
TV | 1 month ago |
|
Centereach
|
TV | 2 months ago |
Community Discussion
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Optimum Issues Reports Near Medford, New York
Latest outage, problems and issue reports in Medford and nearby locations:
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Italian Rich 🇮🇹 (@Italian_Rich) reported from Middle Island, New York@OptimumHelp outage in rocky point, by
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Mary Yellin ☘️🇮🇪🍀💚 (@Mar3sons) reported from Mastic, New York@OptimumHelp why can't #AlticeWifi find an IP address. I have been without and service since Monday! I will be looking into filing a complaint.
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REAGAN 🇺🇸 (@reagantoscano) reported from Hauppauge, New YorkIf anyone is looking for a cable service I highly suggest NOT using @optimum they shut off my tv service during a nationwide pandemic claiming I owed them over $500 for not “returning” my cable boxes from months ago. They are impossible to get ahold of over the phone as well 😒
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nick prinzo (@nprinzo) reported from Lake Grove, New YorkWhy is Optimum happy yo speak to you when they want money. But have s as service issue and impossible to speak to a person. You suck cable
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Tom Curry (@tommau4321) reported from Blue Point, New York@OptimumHelp most of our neighborhood has no internet service since early afternoon. Please help
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Khwaja Hassan (@KhwajaH219) reported from Centereach, New YorkIf anybody is in need of internet services, please for the love of God, don’t EVER ******* get @Optimum. Since I signed up in March, they have done nothing but ******* consistently each month from canceling my service without warning to charging me more than I owe. Stay far away!
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CrazyGamerDome (@CrazyGamerDome) reported from Selden, New York@OptimumHelp can someone help your chat is broken and your phone lines are way way way too backed up!
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Susan Murray (@Murray171) reported from Lake Ronkonkoma, New York@OptimumHelp @bigelow_daphne Useless to tell us that when we can’t use the computer to see it. Honestly I had service through out the storm and I don’t understand why at about 9pm I have no service and no way to get answers or an update. My bill goes up every month but the service is always terrible
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Mary Yellin ☘️🇮🇪🍀💚 (@Mar3sons) reported from Mastic, New York@OptimumHelp no service for a week. No hotspot available. What is the matter with your company? I am going to the Public Service Commission and filing a complaint.
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Cathy Jessup (@cljskis) reported from Patchogue, New York@OptimumHelp I called last week to close my father’s account and open a new account for my mother and they never closed the account, now I can’t setup a new account and you customer rep hung up on me. Channels are missing already after just 2 days.
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TaraOnTheGo (@taraonthegobye) reported from Medford, New York@OptimumHelp 32 mins and counting on hold to speak with someone about our awful internet service. Tried to “live chat” with someone on the website but that’s a joke too, just timed out!
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travisbobbe (@travisbobbe) reported from East Patchogue, New YorkPower flickered once at 930pm last night and @optimum cable/internet has been down since in East Patchogue. Tried rebooting boxes multiple times always ends up with error and .engage to call. Please fix this asap!!!!!
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Rich Gambale (@rgam56) reported from Ridge, New York@GioWFAN @7BOOMERESIASON yes PSEG is helping consumers and are being very professional. But Optimum and Dolan is not. They are shutting off people from service if they are late or behind on their payments. It is amazing how we haven’t heard from them
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Mary Yellin ☘️🇮🇪🍀💚 (@Mar3sons) reported from Mastic, New York@OptimumHelp no help at all. Need a SUPERVISOR. Need a supervisor immediately.
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robert ross (@robertr43995977) reported from Ronkonkoma, New York@angiemartinez @OptimumHelp I had problems with them for weeks everything was a Payment,80 dollars for someone to come out,than they say I needed quicker speed 50 dollars more ,damn scam
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Amy Smith (@hashtagaims) reported from Stony Brook, New York@OptimumHelp Service outages happen in a storm. They shouldn’t (especially for $200+ a month) but they do. What’s unexpected is to try to reach a provider during said outage and be hung up on. Thanks for finally tweeting on issue - but we still await an apology and for you to make this right.
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Mary Yellin ☘️🇮🇪🍀💚 (@Mar3sons) reported from Mastic, New York@OptimumHelp no help at all. Need a SUPERVISOR
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1968 (@changenow1968) reported from Medford, New York@optimum I would like to speak with someone about the most recent customers service experience 😬😔😔 I just had, unfortunately, I was told I can not be put into the supervisor Que or speak with anyone outside the customer service rep.
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Mary Yellin ☘️🇮🇪🍀💚 (@Mar3sons) reported from Mastic, New York@OptimumHelp the absolute worst customer service I have ever encountered in my life. Mo/intermittent internet (I work from home) Customer service- modem is bad - spent 140 buying my own modem. No change. 5 hour on chat/phone to activate the damn thing.
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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NotAphd3 (@notaphd3) reported@optimum Service is down
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Sean Kelly (@SeanOfKelly) reported@SuzytheFox @OptimumHelp @optimum It couldn’t have been more generic. It’s also insulting that they try to make you believe it was a unique answer just for you. Wondering when my bill will go down. I’d ditch ESPN if I could. That’s a large part of the bill and it’s bundled.
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Booker Washington (@bookwashington) reported@Saffyer @optimum @MLBNetwork I know the feeling Dish network took some local channels off the TV
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Vic Mastrorocco (@bluxtwo) reported@THEVinceRusso @MLBNetwork I would love to, but @optimum got rid of the MLB Network… I will be cutting the cord soon and finding different options to watch… Screw Optimum!!!
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Donna (@Donna94884759) reported@Suddenlink @optimum Customer service is outsourced, RIDICULOUS!!!!!
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Sean Kelly (@SeanOfKelly) reported@optimum So when are you going to stop messing around and bring back @MLBNetwork ? My bill hasn’t gone down 1 cent. I think you owe us a 2 month refund.
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Blue&Gold Redneck (@milkmanjr91) reported@optimum @paramountnet It’s been a few days with no sound on the network? Called Optumum yesterday and did a reset and data reset - still nothing. Come on guys @BarRescue is new tonight and it’s hard to watch with no volume.
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Steven Richards (@scrappydoctor22) reported@optimum do not use optimum. I canceled on 3/11/26. I had 4 days of outage, they reimbursed me $3.04. I do not pay $.76/day for Internet. also were giving me a credit for HBO Max, ended w/o notice-I didn’t need as I was getting thru Verizon,charged me a whole month when cancelled
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Adam Bernard (@AdamsWorldBlog) reported@SieraSantos @MLBNetwork Wish I could've seen it. @optimum is the absolute worst.
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Grows On Trees (@on_trees13711) reported@OptimumHelp @optimum Today, I was told there would be a 2-4 hour wait to talk to a supervisor to resolve this issue. When I had previously cancelled, I was told by a customer service rep that I would be receiving a refund. Yet, Optimum Mobile is still billing me. What gives?