Optimum service status: outage reports and connection issues
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Full Outage Map
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours
The graph below depicts the number of Optimum reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
- Internet (55%)
- Wi-fi (14%)
- TV (12%)
- Total Blackout (7%)
- Phone (6%)
- E-mail (5%)
Live Outage Map
The most recent Optimum outage reports came from the following cities: Milwaukee, New York City, Albany, Dallas, East Orange, Torrington, The Bronx, Brooklyn, Hendersonville, Las Vegas, Jersey City, Houston, Newark, Austin, and Overland Park.
| City | Problem Type | Report Time |
|---|---|---|
 Milwaukee
|
Internet | 3 hours ago |
|
New York City
|
Total Blackout | 7 hours ago |
|
Albany
|
Internet | 16 hours ago |
|
Dallas
|
Internet | 16 hours ago |
|
East Orange
|
Internet | 18 hours ago |
|
Torrington
|
18 hours ago |
Full Outage Map
Community Discussion
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Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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ˢᴿ SL!MeTo (@oSliMeTo_) reportednever get @optimum for your internet provider , they are the WORST to have !
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Elchingarito (@Elchingarito1) reported@optimum Maybe when it actually works. Mines been cutting out for a week and a half. Spent a hour and a half on the phone with customer service and they made it worse. Even got a new modem. Maybe you should teach your service technicians how to replace coaxial lines instead of just running a bypass.
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Laskinzero (@laskinzero) reported@optimum Your internet service is ****
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Sean Kelly (@SeanOfKelly) reported@SuzytheFox @OptimumHelp @optimum It couldn’t have been more generic. It’s also insulting that they try to make you believe it was a unique answer just for you. Wondering when my bill will go down. I’d ditch ESPN if I could. That’s a large part of the bill and it’s bundled.
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Flurpledur (@Flurpledur) reported13 total days (at least that I logged) We had unstable upload speeds, maybe even download. @optimum is LITERALLY the biggest scam I've ever seen. The fact that they are still in business is a ******* joke
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Will Wagner 🟧 (@WillWagnerMusic) reportedCrazy that @CBS doesn't work with @optimum. @OptimumHelp is there any plans to have a working login before next weekend's NCAA games?
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Kenneth W (@kenneth1783) reportedFinally got rid of @optimum #wireless service and switched back to @Verizon. I now have full signal where I was barely getting one or two bars. Customer Service actually talks to me without disconnecting the call before verification has been done. Also, fast data.
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Flurpledur (@Flurpledur) reportedAhh yes another day of unstable upload speed brought to you by @optimum shitternet
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mary mazzulla overeem melendez (@marylovesrafael) reported@optimum is there an outage here #optimum selden area please help
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Mr. M (@11Mr_M) reported@DustinFinn @optimum @OptimumHelp You are speaking a different language. I just know mine is slow lol.
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Adam Bernard (@AdamsWorldBlog) reported@SieraSantos @MLBNetwork Wish I could've seen it. @optimum is the absolute worst.
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Daniel Horski (@danhorski) reportedOne I get gift card I’m going back to @optimum . You can’t claim you’re 5G internet is good as cable when connection for smart home is terrible, mind you you’re gateway an on window sill with “excellent” signal.
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Joe (@NYI60) reported@optimum it’s really awesome that every sporting event I watch with your service is roughly 2-3 minutes delayed and I get score updates before they happen on my screen.
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Nyrhalahotep Ⓐ☭ #FreePalestine🔻🇵🇸 (@Nyrhalahotep) reported@optimum Seven outages within 15 minutes so far, no way I'm paying for this ****, I need compensation.
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Donna (@Donna94884759) reported@Suddenlink @optimum Customer service is outsourced, RIDICULOUS!!!!!
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Joe Tattoo (@Tatt2Connection) reported. @optimum @OptimumHelp after spending many hours dealing with your customer service representatives I am reaching out to X to solve our problem. You have been over charging our ACCOUNT. You customer service sucks. Over an hour to cancel account.
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Russell Jarosz (@RussellJ1216) reportedShoutout to @optimum for being absolutely useless in fixing my internet that’s been out for a week. Real great service you provide to loyal customers!
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Luis Martz (@WalkngSoul) reported@OptimumHelp @Idiocratese @optimum Can you give an update on the internet outage in Newark NJ
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Kenneth W (@kenneth1783) reportedOK @optimum — help me understand this. Chat (after logging in): “You must call to get a Port Code.” Call support: Refused to help and hung up. Store visit: Gave my phone number and got the Port Code email instantly. No ID check. No name verification. Make this make sense.
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Tim (@Timmay7) reported@optimum get it right. I tried to change service and asked for my ss number. Then tried to cxl and was kept getting new sales ideas. Couldn’t speak to a manager. Get it right. @BarstoolBigCat
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njbenfiquista24 (@njbenfiquista89) reported@OptimumHelp @RLS39800575 @optimum Fix the outage in Newark then. We haven’t had connection all day
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Sean Kelly (@SeanOfKelly) reported@optimum So when are you going to stop messing around and bring back @MLBNetwork ? My bill hasn’t gone down 1 cent. I think you owe us a 2 month refund.
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Lando (@orlandojr88) reported@optimum yall a damn scam. No where does it say one time fee off 100 bucks. Putting stop payment to the right away.!
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NotAphd3 (@notaphd3) reported@optimum Service is down
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🦋🏔️wifi, loser ******* disaster extraordinaire (@ZynikaEDM) reported@optimum your 25 for 5 ad is disgusting ai generated slop and I will never consider getting internet from you again because of it
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todd shannon (@wncoach) reported@OptimumHelp @optimum You are not going to help. Look back through my call log and my service history and you will see nothing has been done since last summer after many hours I have put in to get this resolved. It makes your company look terrible.
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ecr.socialmedia (@ecr_socialmedia) reported.@optimum no longer has the @MLBNetwork, @MLB? Do you people think that customers are going to continue with your service at all now that we have to have 5+ paid steaming services for one sport?
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jody schwartz (@JodysJody) reported@OptimumHelp @optimum You’re never any help
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Sean Kelly (@SeanOfKelly) reported@SuzytheFox @OptimumHelp @optimum It couldn’t have been more generic. It’s also insulting that they try to make you believe it was a unique answer just for you. Wondering when my bill will go down. I’d ditch ESPN if I could. That’s a large part of the bill and it’s bundled.
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Dustin (BusySignal-KE2EFX) (@DustinFinn) reported@supersat This modem has been rebooted a lot. It really just refuses to get a new channel set. I think this @OptimumHelp @optimum forcing users who choose their own equipment instead of renting their stuff into poor experiences.