Optimum outages and service status in Jersey City, New Jersey

Problems in the last 24 hours in Jersey City, New Jersey

The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Jersey City, New Jersey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Jersey City, New Jersey

The most recent Optimum outage reports came from the following cities: New York City, Jersey City, and Hoboken.

City	Problem Type	Report Time
New York City	Total Blackout	9 hours ago
Jersey City	Internet	4 days ago
New York City	Internet	5 days ago
New York City	TV	7 days ago
New York City	Internet	8 days ago
New York City	Wi-fi	11 days ago

Nearby cities with recent reports

Community Discussion

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Optimum Issues Reports Near Jersey City, New Jersey

Latest outage, problems and issue reports in Jersey City and nearby locations:

• 
  CHEF EDDIE RIVERA (@RiveraEddie_21) reported 1 minute ago from Hoboken, New Jersey

  @optimum how do I get service when you can’t answer the phones. I got cut off, I get no service and my internet is down! The internet is useless if it doesn’t work and your internet service is not working. Please explain how I can speak with someone to guide me. 201-892-1179

• 
  Pete Wasserman ⭕️ (@pete_wasserman) reported 7 minutes ago from Hoboken, New Jersey

  @OptimumHelp nice job squeezing another month of service fees out of a dead Holocaust survivor

• 
  Ashley Siegel (@AshleySiegs) reported 11 minutes ago from Hoboken, New Jersey

  Dear @optimumhelp apparently all of Hoboken has no internet. Help.

• 
  Amanda Rae (@manndaraee) reported 18 minutes ago from Hoboken, New Jersey

  My internet went out send help @OptimumHelp

• 
  LC Reese (@lparty2005) reported 22 minutes ago from Hoboken, New Jersey

  @OptimumHelp is there an outage in Hoboken,NJ for internet

• 
  Leigh Diacont (@Leighladi) reported 23 minutes ago from Hoboken, New Jersey

  Ours is down too @tom_rose10 ! Now @ChadDiacont and I will actually have to speak to each other... @optimum is reminding me that I’m the last living millennial who still has cable #cordcutting

• 
  Pete Wasserman ⭕️ (@pete_wasserman) reported 24 minutes ago from Hoboken, New Jersey

  @OptimumHelp spent 3 hours making a service change yesterday. Today you sent me the wrong bill. Spent another 2 hours on chat only for them to tell me I have to call. This is outrageous how you treat your customers.

• 
  Masha Golubchik (@MashaGolubchik) reported 29 minutes ago from Hoboken, New Jersey

  I don’t like to use this word, but I hate Altice Optimum @optimum The fact that in our town they have a monopoly and we can’t get another service provider is disgusting. They charge a lot of money and the service is deplorable at best. Get it together!

• 
  Finnegan's Pub (@Finnegans_Pub) reported 31 minutes ago from Hoboken, New Jersey

  @OptimumHelp My internet has been out since this morning. Modem & router look normal. Help!

• 
  Amanda Rae🦄💋🦋 (@manndaraee) reported 36 minutes ago from Hoboken, New Jersey

  Optimum can throw itself out because this shit is ridiculous, two times now this week my internet just decided to stop working ...

• 
  Pete Wasserman ⭕️ (@pete_wasserman) reported 36 minutes ago from Hoboken, New Jersey

  @OptimumHelp you just disconnected me after an hour on hold. I’m trying to disconnect service for my dead grandmother and you are trying to charge me for the entire next month. This is unconscionable customer service.

• 
  Samantha Berdoff (@berddistheword) reported 41 minutes ago from Hoboken, New Jersey

  @OptimumHelp wtf I want to watch #RentLive

• 
  Betti Ortega (@bettiO) reported 43 minutes ago from Hoboken, New Jersey

  @AlticeUSA your @optimum service is down. Nothing is working and your customer service just disconnected my call. Expensive, bad service #enough

• 
  (Cole) Marcus Cash (@mybatteryisdyin) reported 47 minutes ago from Jersey City, New Jersey

  Hey @optimum so it takes 6+ weeks (& counting) to port a home phone number over TO you? “24-48 hrs” to resolve has been nearly 2 months and EVERY rep i speak to “will call back in 24-48 hrs” to follow up, yet never received a callback once... what’s up #Unacceptable @ShieldVoC

• 
  Frank Sky (@stsky) reported 47 minutes ago from Hoboken, New Jersey

  @optimumhelp been on with 12 different reps and supervisors after a rep messed up our home account, each one made it worse. We need an expert to unscrew this. I recommend/help 100s of businesses with their broadband in NJ and have never seen such a mess...

• 
  Zachary Cahn (@zcahn) reported 51 minutes ago from Hoboken, New Jersey

  2/2 @OptimumHelp couldn’t activate my brand new MB8600 and insisted there were wiring issues (despite a 1ft home run direct to where it enters my apartment and having no other issues whatsoever). So I’m stuck with this giant gaping security hole of a modem

• 
  Matt Garville (@ddust102) reported 52 minutes ago from Hoboken, New Jersey

  @nicole1121 @optimum @OptimumHelp @Andy @Bethenny Mine is down too :/

• 
  Pete Wasserman ⭕️ (@pete_wasserman) reported 54 minutes ago from Hoboken, New Jersey

  @OptimumHelp I call and request a call back and you don’t call back. I go on chat and wait for hours and you still can’t help. It is pathetic and shameful what you do for customer service

• 
  Anya (@anyalasagna_) reported 57 minutes ago from Hoboken, New Jersey

  Hello we are locked inside and now do not have internet please fix it!!!! @optimum @OptimumHelp

Optimum Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joe Tattoo (@Tatt2Connection) reported 4 minutes ago

  @OptimumHelp @optimum Thank you. So simply cancel my account as stated. Spent far too much time on this matter.

• 
  Daniel Horski (@danhorski) reported 5 minutes ago

  One I get gift card I’m going back to @optimum . You can’t claim you’re 5G internet is good as cable when connection for smart home is terrible, mind you you’re gateway an on window sill with “excellent” signal.

• 
  Johnny Clash (@JohnnyFNClash) reported 6 minutes ago

  Just called optimum to cancel my service and first “Dana” disconnected when I said I wanted to cancel. I called back and “Camille” laughed and hung up again. Disconnected by 5 different people. Do better @optimum. Hey @verizonfios👋

• 
  Jeannine Smith (@JeannineBSmith) reported 6 minutes ago

  Hey @optimum your internet service in Hot Springs Village, AR is terrible. I have had to reboot my modem about once per week since I started service in November. Know how many times I’ve had to reboot my Frontier modem in the last 3 years? Maybe twice 😡🤬 #optimumsucks

• 
  Flurpledur (@Flurpledur) reported 7 minutes ago

  13 total days (at least that I logged) We had unstable upload speeds, maybe even download. @optimum is LITERALLY the biggest scam I've ever seen. The fact that they are still in business is a ******* joke

• 
  Tim (@Timmay7) reported 8 minutes ago

  @optimum get it right. I tried to change service and asked for my ss number. Then tried to cxl and was kept getting new sales ideas. Couldn’t speak to a manager. Get it right. @BarstoolBigCat

• 
  Mike Dolce (@mikedolce) reported 9 minutes ago

  @OptimumHelp @SeanOfKelly @optimum Then why hasn’t my bill gone down? You are thieves.

• 
  patrick beard (@harrelson69) reported 11 minutes ago

  @OptimumHelp @SeanOfKelly @optimum The only way the customers will be happy is putting mlb network back on the system. Stop with the statement that you pushed for a fair renewal.

• 
  NJ Home Maintenance Services (@NJ_HMS) reported 14 minutes ago

  @optimum Almost a year later and our service is STILL not fixed. Meanwhile, we’re being billed in full every month for channels we can’t even watch. How is this acceptable? #Optimum #CustomerService #fail

• 
  💙OG Rell 🧡 (@JrellN) reported 20 minutes ago

  @optimum I was on the phone with you + @ATT for 8 freaking hours, yall took my whole day away from me just to transfer and unlock my phone took me all day just to get a damn unlock codem paid 600 bucks to pay off my at&t account just for my phone still not to be activated..this isnt right