Optimum outages and service status in Mastic, New York
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Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around Mastic, including 0 direct reports.
- The most common problems reported in this area mention TV and Internet.
- TV (75%)
- Internet (25%)
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in Mastic, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Mastic, New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Mastic, New York
The most recent Optimum outage reports came from the following cities: Riverhead, Medford, Patchogue, and Coram.
| City | Problem Type | Report Time |
|---|---|---|
 Riverhead
|
Internet | 13 days ago |
|
Medford
|
TV | 29 days ago |
|
Medford
|
TV | 30 days ago |
|
Patchogue
|
TV | 30 days ago |
|
Coram
|
Internet | 1 month ago |
|
Holtsville
|
TV | 3 months ago |
Community Discussion
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Optimum Issues Reports Near Mastic, New York
Latest outage, problems and issue reports in Mastic and nearby locations:
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1968 (@changenow1968) reported from Medford, New York@optimum I would like to speak with someone about the most recent customers service experience 😬😔😔 I just had, unfortunately, I was told I can not be put into the supervisor Que or speak with anyone outside the customer service rep.
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scooter (@henrod) reported from Farmingville, New York@OptimumHelp I’ve been messaging you since 7am regarding my internet outage and have had no reply. You claim to be staffed 24/7. I need service in order to work from home. Where are you???
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Mary Yellin ☘️🇮🇪🍀💚 (@Mar3sons) reported from Mastic, New York@OptimumHelp spoke to a rep at 9:14 am. Said she would call back. NOTHING. I am going to look into other options. Your company is horrible.
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Tom Curry (@tommau4321) reported from Blue Point, New York@OptimumHelp most of our neighborhood has no internet service since early afternoon. Please help
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Mary Yellin ☘️🇮🇪🍀💚 (@Mar3sons) reported from Mastic, New YorkFor all those suffering because of @PSEGLI and @OptimumHelp you can file complaints with the Public Service Commission. #LongIsland #NoPower #NoService
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Brendan Noble (@BNoble4Life) reported from East Patchogue, New YorkIn case you were wondering, no, even a WiFi range extender will not help fix @Optimum’s terrible WiFi service
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Naomi Doudera (@naodoud63_naomi) reported from Bayport, New York@optimum Stay away from this company billing department sucks
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Douglas Kelley (@LISUNCHASER) reported from Medford, New York@optimum Called customer service got someone from out of country. Can’t even get a American tech on the phone this out sourcing has to go Drop them
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Kat 🌊🌹🍑 (@katrovert) reported from Selden, New York.@optimum needs to start using some damn lube. $80 for a tech visit to add an additional box, and the guy on the phone needed to put me on hold 4 times. 15min for what should have been a 2min conversation.
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Joy (@joylamon) reported from Middle Island, New York@OptimumHelp My internet is out, are you having any problems in Middle Island, NY?
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liz lederer (@lizlederer) reported from Westhampton Beach, New York@optimum I’ve been paying for cable for over 20 years and I need an appointment tomorrow and you can’t help. You have that many service issues. Optimum is just the worst. They don’t even try
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Mary Yellin ☘️🇮🇪🍀💚 (@Mar3sons) reported from Mastic, New York@OptimumHelp NOW THAT IT HAS TAKEN OVER A MONTH FOR @PSEGLI TO CLEAR IT FOR OPTIMUM TO COME OUT AND FIX MY CABLE I AM TOLD IT WILL BE 80.00?????? WHAT ******** IS WRONG WITH YOUR COMPANY?????????
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TaraOnTheGo (@taraonthegobye) reported from Medford, New York@OptimumHelp 32 mins and counting on hold to speak with someone about our awful internet service. Tried to “live chat” with someone on the website but that’s a joke too, just timed out!
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Paul (@RonkaGuy) reported from Mount Sinai, New York@OptimumHelp Guys any issues with internet service in Mt Sinai 11766 ??
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Mary Yellin ☘️🇮🇪🍀💚 (@Mar3sons) reported from Mastic, New York@goldietaylor I stopped watching @CBS because they want $$ to use their app. A service I already pay for through my @optimum bill.
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Joan Bauer (@joanieL57) reported from Miller Place, New York@OptimumHelp They then said they would be here Sat but I would have to wait all day and would be charged $80 for their incompetence.I have been a customer for over 30 years and have never been treated so poorly.
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Evan Green (@Evan2458848) reported from Port Jefferson Station, New York@OptimumHelp my experience in the chat feature since monday has been horrible! All your employees know how to say is “there is an outage in your area” (there wasn’t) took 3 chats since monday to get a troubleshoot and find out there’s a network problem and get a tech visit appt.
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LS (@Skrubba05) reported from Holtsville, New YorkI have made a TON of complaints on here about @OptimumHelp for their service and customer service and rightfully so. It’s only right I 👏🏼 @VerizonSupport for their superior service both in product and on the phone. They just resolved an issue I had in 10 mins and did it with...
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Naomi Doudera (@naodoud63_naomi) reported from Bayport, New York@optimum Stay away from altice optimum fees go up service go down liars here
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Lindsay Besso (@LBesso) reported from Patchogue, New York@optimum as a paying customer and a teacher I am disappointed with your recent service. I understand you are doing a lot however I have tried to contact you several times. I need to help my students but your lack of service and internet speed is unacceptable.
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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soɔɹɐɯ (@mynamesmarcos) reported@OptimumHelp @optimum Do you know if an Arris SB8200 DOCSIS 3.1 modem is compatible and would be able to be provisioned on your cable internet? I do not have voice service (phone). Just want to make sure before purchasing, thank you.
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Joe Tattoo (@Tatt2Connection) reported@OptimumHelp @optimum Thank you. So simply cancel my account as stated. Spent far too much time on this matter.
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FV (@51566f) reported@optimum what is the status of the outage in Monmouth county? No outage reported on the outage map but it’s been almost 12 hours. Can’t wait to switch providers in a few months.
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Kenneth W (@kenneth1783) reportedOK @optimum — help me understand this. Chat (after logging in): “You must call to get a Port Code.” Call support: Refused to help and hung up. Store visit: Gave my phone number and got the Port Code email instantly. No ID check. No name verification. Make this make sense.
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Anots (@anotaro) reported@optimum @OptimumHelp What is the status of the outage in Flanders NJ? It has been 15 hours with no updates. @verizonfios PLEASE PLEASE PLEASE look at the outage map and offer Fios in those areas.
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Henry rinkewich (@H3nrink) reported@optimum @OptimumHelp @AlticeUSA Another garbage morning without the mlb network. Absolute trash provider
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Elijah (@ElijahWX98) reported@optimum Are you guys gonna fix your Internet? My Internet has been running like dogshit for 5 days now.
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todd shannon (@wncoach) reported@OptimumHelp @optimum You are not going to help. Look back through my call log and my service history and you will see nothing has been done since last summer after many hours I have put in to get this resolved. It makes your company look terrible.
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Lauren Sheible (@lauren_sheible) reported@optimum again u failed! Tv won’t connect to the internet and its baseballs opening night! Pay for this, pay for that, free upgrade to fiber optic, and still, everything sucks!!!
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Kenneth W (@kenneth1783) reportedThis is a joke right? @optimum @OptimumHelp states they will help but once you call they say No and Hang up on you. They also won’t do anything that has an audit trail. They hate putting things in writing.