Optimum outages and service status in Head of the Harbor, New York
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Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around Head of the Harbor, including 0 direct reports.
- The most common problems reported in this area mention TV and E-mail.
- TV (67%)
- E-mail (33%)
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in Head of the Harbor, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Head of the Harbor, New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Head of the Harbor, New York
The most recent Optimum outage reports came from the following cities: Kings Park, Medford, Coram, Lake Grove, Centereach, and Smithtown.
| City | Problem Type | Report Time |
|---|---|---|
 Kings Park
|
18 days ago | |
|
Medford
|
TV | 29 days ago |
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Medford
|
TV | 29 days ago |
|
Coram
|
Internet | 1 month ago |
|
Lake Grove
|
TV | 1 month ago |
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Centereach
|
TV | 2 months ago |
Community Discussion
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Optimum Issues Reports Near Head of the Harbor, New York
Latest outage, problems and issue reports in Head of the Harbor and nearby locations:
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Martin (@martinmrmar) reported from Smithtown, New York@RSullivanSUF @optimum Optimum Online is a bit weird.... There is no internet still but everytime I try to go online, Optimum gives me a, warning that I must register my modem first... Why? It's already registered cause I was using it before the outage!
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Rob Van Brunt (@LTBeemerRider) reported from Ronkonkoma, New York@optimum - your service today leaves a lot to desired. After 45 minutes to get a hold of someone regarding the crappy internet service, I’m told to call a different number. I call that number but no one answers and the mail box is full. @verizonfios is looking better every day.
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Bloodweiser (@OfficialBigUT) reported from Gordon Heights, New York@LINYStateofMind @optimum @OptimumHelp They’re isn’t one. Optimum monopolized Suffolk county so I can’t even tell them to take their shit and go because it’s the only wifi company out here. I just gotta keep taking them ******* me. Nothing else I can do
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Daniel Siegel (@cyberderm) reported from Head of the Harbor, New York@OptimumHelp any idea when service will be back up?
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Big G Dog from Jejojo Bagels (@BigG_Jejojos) reported from Coram, New York@OptimumHelp is this where I can somehow get to a Supervisory Level to help me with a billing question that my Wife has now wasted 4 days and over 6 hours of waiting and supposed return calls that have not happened
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TaraOnTheGo (@taraonthegobye) reported from Medford, New York@OptimumHelp 32 mins and counting on hold to speak with someone about our awful internet service. Tried to “live chat” with someone on the website but that’s a joke too, just timed out!
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Mike Daniello (@mkdaniello25) reported from Holbrook, New York@optimum @OptimumHelp been on hold for nearly 2 hours! First call got dropped because of your wonderful phone service so I had to call back and lost my place. Can someone explain to me why I need to have someone service my wifi for the 5th time in the last year?
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TaraOnTheGo (@taraonthegobye) reported from Medford, New York@OptimumHelp @optimum service to my house is not working. I have no phone or internet. I tried to call from a cell and I can’t get a live person to report it. I go online and your “service bot” never connects me to a live person. What am I paying for again?! #shittyservice
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Bill O'Sullivan (@sully2344) reported from Holbrook, New York@OptimumHelp currently we have no internet service.
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Italian Rich 🇮🇹 (@Italian_Rich) reported from Middle Island, New York@OptimumHelp outage in rocky point, by
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Matthew Hill (@TheOnlyMattHill) reported from Centerport, New York@OptimumHelp no service at 52 laurel hill road, Centerport ny...cable boxes are fine but tree took optimum line down please come out and fix.
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Amy Smith (@hashtagaims) reported from Stony Brook, New York@OptimumHelp Service outages happen in a storm. They shouldn’t (especially for $200+ a month) but they do. What’s unexpected is to try to reach a provider during said outage and be hung up on. Thanks for finally tweeting on issue - but we still await an apology and for you to make this right.
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TEL (@TLeviter) reported from Commack, New York@optimum it appears that the internet is down here in East Northport
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1968 (@changenow1968) reported from Medford, New York@optimum I would like to speak with someone about the most recent customers service experience 😬😔😔 I just had, unfortunately, I was told I can not be put into the supervisor Que or speak with anyone outside the customer service rep.
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Susan Murray (@Murray171) reported from Lake Ronkonkoma, New York@OptimumHelp @bigelow_daphne Useless to tell us that when we can’t use the computer to see it. Honestly I had service through out the storm and I don’t understand why at about 9pm I have no service and no way to get answers or an update. My bill goes up every month but the service is always terrible
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Irene Etzkorn (@Irene_Etzkorn) reported from Lake Ronkonkoma, New York@OptimumHelp swiftly and fully resolved my issue and they had not removed services it was a technical glitch easily remedied. Thank you @optimum
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Allison Pfeifer (@Lollipop13p) reported from North Patchogue, New York@AlticeUSA @optimum the worst service ever!!!!! Just trying to watch the #amas and keeps cutting out
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Ian (@ianwich) reported from Dix Hills, New York@catefaceless @OptimumHelp The Allie service is useless.
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Kristine (@krstnbass) reported from Bohemia, New York3 hours with @optimum @OptimumHelp and I was told that I will be charged for phone service that I am not currently receiving unless I call to disconnect the service.
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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Saff ⚾️ (@Saffyer) reportedDay 1 of asking @optimum & @MLBNetwork to get their **** together and return the channel to the service.
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Kenneth W (@kenneth1783) reportedOK @optimum — help me understand this. Chat (after logging in): “You must call to get a Port Code.” Call support: Refused to help and hung up. Store visit: Gave my phone number and got the Port Code email instantly. No ID check. No name verification. Make this make sense.
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Ralph 🇺🇸 (@bulldogD502) reported@optimum your service is crap. This is the second outage this week in my area. You need to fix this
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todd shannon (@wncoach) reported@OptimumHelp @optimum You are not going to help. Look back through my call log and my service history and you will see nothing has been done since last summer after many hours I have put in to get this resolved. It makes your company look terrible.
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Johnny Clash (@JohnnyFNClash) reportedJust called optimum to cancel my service and first “Dana” disconnected when I said I wanted to cancel. I called back and “Camille” laughed and hung up again. Disconnected by 5 different people. Do better @optimum. Hey @verizonfios👋
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njbenfiquista24 (@njbenfiquista89) reported@OptimumHelp @RLS39800575 @optimum Fix the outage in Newark then. We haven’t had connection all day
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Flurpledur (@Flurpledur) reported**** you @optimum you over charge your customers, make **** AI slop ads and provide the WORST internet possible
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Mark Rudick (@markrudick) reported@optimum @OptimumHelp Customer for 21 yrs chatting with customer service. ask for January thru March 2025 bills. They tell me it'll cost $1.50 and take 11-12 business days. When I complain they give me the phone number to cancel my service. UNREAL!!!!!
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rMetsBack? (@yMets00) reported@DustinFinn @optimum @OptimumHelp fiber is crap too. Only benefit I've found is they decreased my price (for now). Service is spotty, no noticeable speed increase, and for whatever reason all sports are on a 90 second delay. It's awful If Verizon would ever get FIOS up on my side of town I'd jump immediately
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Kenneth W (@kenneth1783) reportedThis is a joke right? @optimum @OptimumHelp states they will help but once you call they say No and Hang up on you. They also won’t do anything that has an audit trail. They hate putting things in writing.