Optimum outages and service status in Smithtown, New York
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Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around Smithtown, including 0 direct reports.
- The most common problems reported in this area mention E-mail and Internet.
- E-mail (50%)
- Internet (50%)
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in Smithtown, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Smithtown, New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Smithtown, New York
The most recent Optimum outage reports came from the following cities: Islip, Kings Park, Lake Grove, Centereach, and Smithtown.
| City | Problem Type | Report Time |
|---|---|---|
 Islip
|
Internet | 14 days ago |
|
Kings Park
|
17 days ago | |
|
Lake Grove
|
TV | 1 month ago |
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Centereach
|
TV | 2 months ago |
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Smithtown
|
Internet | 2 months ago |
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Brentwood
|
Internet | 2 months ago |
Community Discussion
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Optimum Issues Reports Near Smithtown, New York
Latest outage, problems and issue reports in Smithtown and nearby locations:
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Kristine (@krstnbass) reported from Bohemia, New YorkI have all my screenshots I'm not paying for anything over this weekend. Disconnected my cable then disconnected my phone & @optimum can't even justify as they have had my money. Your mistakes not my problem. @OptimumHelp #nohelp
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russgny (@russgny) reported from East Northport, New York@OptimumHelp Twitter just as effective as chat, email, and phone .Customer service not your priority obviously
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Friendly Neighborhood Jeff (@Longisland1892) reported from Islandia, New York@davidlagreca1 @optimum They’re terrible. They were the recommended for my apartment, but when I moved in they didn’t show up for my appointment. When they did finally show up the weren’t able to do the installation because they weren’t scheduled even though they were late…. I ran to @verizonfios
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Filomena ☮️ 🧩 (@buddhagrrl65) reported from Stony Brook, New York@OptimumHelp I have been trying for days to speak with my 91 year old mother has no internet or phone. She lives in Smithtown what is the status of service restoration
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Lisa ❤️ (@lisa_annexo) reported from Holtsville, New York@getwellshells @optimum I hate Optimum so much. They are literally the worst
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Sherri ⭐️ (@SherriStarr) reported from Commack, New YorkHey @OptimumHelp @optimum since it is impossible to get a person on the phone can you tell me when my cable/WiFi/phone service will be back???
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nick prinzo (@nprinzo) reported from Lake Grove, New YorkWhy is Optimum happy yo speak to you when they want money. But have s as service issue and impossible to speak to a person. You suck cable
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Evan Green (@Evan2458848) reported from Port Jefferson Station, New York@OptimumHelp my experience in the chat feature since monday has been horrible! All your employees know how to say is “there is an outage in your area” (there wasn’t) took 3 chats since monday to get a troubleshoot and find out there’s a network problem and get a tech visit appt.
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Susan Murray (@Murray171) reported from Lake Ronkonkoma, New York@OptimumHelp @edmt111374 The better question is: Does anyone on Long Island have working cable???? It’s not working in Ronkonkoma
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Edward Green (@EJG_ed) reported from Dix Hills, New York@OptimumHelp is terrible. Just got my power back and now my cable is down. And my call wasn’t sufficient. They don’t consider it an “outage” until more people call. Unreal! Try fixing my phone one of these days. I haven’t had phone service in over a year!
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J. R. Ziv (@JayZiv) reported from Setauket-East Setauket, New York@optimum @OptimumHelp been on hold for an hour and 57 minutes only to get disconnected…you guys are the absolutely worst. I’m trying to spend money here you’d think you’d have your crap together. Why in the world do I need a specialist to add a channel? Why can’t I do it online?
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Rob Van Brunt (@LTBeemerRider) reported from Ronkonkoma, New York@optimum - your service today leaves a lot to desired. After 45 minutes to get a hold of someone regarding the crappy internet service, I’m told to call a different number. I call that number but no one answers and the mail box is full. @verizonfios is looking better every day.
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Edward Green (@EJG_ed) reported from Dix Hills, New York@OptimumHelp @optimum Optimum is a joke. They can’t fix my phone service. It has been over a year and now they want me to believe they will get my cable back up. They couldn’t even get a supervisor on the phone. What a joke!
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Martin (@martinmrmar) reported from Kings Park, New York@NiemZem @OptimumHelp Problem is I don't have account info cause I'm the tenant... My landlord in on vacation in Aruba.
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Kristine (@krstnbass) reported from Deer Park, New YorkOk @optimum Erroneously disconnected my service made me spend hour/ days trying to get an answer & now have increased my bill $40 overnight 4the same terrible service I had the day before yesterday. @OptimumHelp has been NO HELP AT ALL. you guys shld be sued 4 deceptive practice
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Sayem Shahrier (@SayemStudios) reported from Holtsville, New York@OptimumHelp Not working right now!😱
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C (@czuck1983) reported from Commack, New YorkHey @OptimumHelp, why is it seemingly impossible to make changes to my service plan online? Trying to make some cuts to my ridiculous @optimum bill but I can't find anyway to change my package.
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Khwaja Hassan (@KhwajaH219) reported from Centereach, New YorkIf anybody is in need of internet services, please for the love of God, don’t EVER ******* get @Optimum. Since I signed up in March, they have done nothing but ******* consistently each month from canceling my service without warning to charging me more than I owe. Stay far away!
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Kristina Simonsen (@K_Simonsen) reported from Ronkonkoma, New York@OptimumHelp we still can’t get through to anyone. Our internet and cable have been down since yesterday and we can’t reach anyone to help!!
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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Mr. M (@11Mr_M) reported@DustinFinn @optimum @OptimumHelp You are speaking a different language. I just know mine is slow lol.
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Henry rinkewich (@H3nrink) reported@JohnLiebhakpcb @optimum is the WORST
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JimGio (@__1203gio) reportedI’m still trying to figure out how removing the remote control feature from the @optimum app has improved my customer experience ??? 🤔🤔🤔 / it’s only made my viewing more difficult / What brain decided to make this boneheaded decision ? ….. @OptimumHelp
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Roger Kimball (@rogerkimball) reportedWARNING: if you are considering @optimum @optimumonline for your internet service, don't. They are a dishonest company that scams its customers, falsely telling them they can lower their costs by opening a "free" mobile line. It's not free. You cancel the service. They still demand payment. Outrageous.
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Lando (@orlandojr88) reported@optimum yall a damn scam. No where does it say one time fee off 100 bucks. Putting stop payment to the right away.!
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Henry rinkewich (@H3nrink) reported@optimum when is your trash organization coming to an agreement to bring back mlb network?
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Jay Muah (@jay_muah) reportedDo not get @optimum mobile service they convinced me to leave @tmobile to save a lot of money but ended paying the same amount because of there error. #shame
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Sean Kelly (@SeanOfKelly) reportedSo @optimum , where’s my refund for not having @MLBNetwork for the last 2 months? You’re providing your customers with less service and still charge the same prices? A refund is due. When should I expect to see it?
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Jersey Friar (@JerseyFriar) reported@optimum I want to thank you. Due to your inability to fix the outage for 4 days. I found that @verizon will save me over 60% when I switch next week so thank you for saving me $180 per month
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Adam Bernard (@AdamsWorldBlog) reported.@Optimum should have an OnlyFans based on how often it goes down.