Optimum outages and service status in Westbury, New York
Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around Westbury, including 0 direct reports.
- The most common problems reported in this area mention Internet and Total Blackout.
- Internet (50%)
- Total Blackout (50%)
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in Westbury, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Westbury, New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 15: Problems at Optimum
Optimum is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Westbury, New York
The most recent Optimum outage reports came from the following cities: Mineola, and Westbury.
| City | Problem Type | Report Time |
|---|---|---|
 Mineola
|
Total Blackout | 16 days ago |
|
Mineola
|
Internet | 28 days ago |
|
Westbury
|
TV | 1 month ago |
|
Hicksville
|
Phone | 2 months ago |
Community Discussion
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Optimum Issues Reports Near Westbury, New York
Latest outage, problems and issue reports in Westbury and nearby locations:
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Bella Noche (@BellaNocheNYC) reported from Hicksville, New YorkUm… I was talking to someone from CS from @optimum about my wifi going out, and then I heard a sudden LOUD commotion in the background. Like a stampede of people all yelling behind them. I’m still on hold… with elevator music playing #WTF
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Carson Wentz Stan Account (@Braddigan89) reported from Levittown, New York@BigDavesRants @optimum Run a speed test in the same room as the router. I have a feeling your issues are from an obstructed signal which a mesh network or extender will fix
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Colleen Barrett (@vetgirl83) reported from Levittown, New York@optimum is on demand down? Mine hasn’t been working for hours
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George Dallas (@GDalla5) reported from Roslyn, New York@OptimumHelp I need help to activate my International calling plan. I need a plan that has access to placing calls to GREECE. I've sent private messages to this twitter handle. Spoke with customer service via phone & chat and they couldn't help me. Also online access didn't help
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David Cohen (@cohenx4) reported from East Hills, New York@OptimumHelp I sent a DM as well but have yet to hear back from anyone. Still down in East Hills, NY.
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Straightleft (@BKboxerGirl) reported from South Hempstead, New York@OptimumHelp No internet for almost 12 hours. Multi state service outage. Rep says massive outage that will take 24-48 hours to fix. No texts no updates given. Unbelievable. Unacceptable.
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Phyllis Gill (@icemom289) reported from North New Hyde Park, New York@OptimumHelp @NYGovCuomo we need our internet how can one work from home without service. Can’t even get thru on the phone to find out what is going on. Maybe it’s time for Verizon
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Ryan Goldstein (@goldy82000) reported from East Meadow, New York@OptimumHelp im just tryna play Cod why does my service go down randomly at around 1:30am everyday
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Nick G (@GrkIsles39) reported from North Bellmore, New York@OptimumHelp hi my box shows router failed to initialize and TVs not working. Reset my boxes and still the same. Is there an outage in my area north Bellmore?
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Jasdeep Sandhu (@JustJas28) reported from East Meadow, New York"Optimum such trash i have a callback call placed from 2 days ago & have not heard back they said they wud call be in 45mins" My poor cousin struggling with @optimum , smh...2 days and still no call back? What is happening @OptimumHelp A little wind and you blow away??
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HighFunctioningFam (@HighFunctFamily) reported from Mineola, New York@JohnTra03614768 @OptimumHelp Absolutely no communication from them what so ever. I saw a @OptimumHelp truck today and spoke to the guy who said we now know there’s an issue in your area. Ridiculous it took them a week and countless calls for them to figure this out.
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Alexandra Hope (@AlexandraHope28) reported from Garden City, New York@OptimumHelp it is 1 hour before the Super Bowl and the only channel to not work is CBS. When I was finally able to get on the phone with a tech, they could not help and said a tech would be available next Thursday...this type of service is completely unacceptable
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Nick (@NKC2228) reported from Mineola, New YorkOptimum’s customer service truly is awful. Whoever designed their automated phone system should be forced to chew tin foil and lick 9 volt batteries
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Nick (@NKC2228) reported from Mineola, New YorkI’d have a easier time splitting an atom with a fork and knife then I would getting a live @optimum service rep on the phone
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Aquaman363 (@aquaman363) reported from Bethpage, New York@News12LI you should do a story on the terrible service @optimum and @AlticeUSA provide their customers. 45 min wait at 1 of only 2 stores that they have open for all of Nassau CO. Meanwhile your reporter STONE got preferential treatment while other slaves to cable waiting.
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Susan Heilig (@jerichomom2) reported from Jericho, New York@OptimumHelp You got us back online. It took 5 minutes to fix once the repairman climbed the pole.
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Gem Miner (@gem_miner11) reported from New Hyde Park, New York@OptimumHelp my service has been out for over an hour, can someone help please
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wood (@woo_steppa) reported from Roosevelt, New York@OptimumHelp My service still isn’t working, modem displaying “ router init failed”
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Juan Romero (@amighjuan1996) reported from Uniondale, New York@optimum why is it every time your wifi is so garbage. Always having an issue with your internet connection like come on all the money spent for you guys to fix it years ago and every year it’s the same thing y’all gotta do better cause I had it .
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Rodefe (@Rodefeelunico) reported from Hicksville, New York@OptimumHelp No service here in Hicksville
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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rMetsBack? (@yMets00) reported@optimum All sports on fiber are 90 seconds behind the actual live game. 90 Seconds Also bring back @MLBNetwork or lower my damn bill
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ˢᴿ SL!MeTo (@oSliMeTo_) reportednever get @optimum for your internet provider , they are the WORST to have !
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Laskinzero (@laskinzero) reported@optimum your internet service is ****.
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NJ Home Maintenance Services (@NJ_HMS) reported@optimum Almost a year later and our service is STILL not fixed. Meanwhile, we’re being billed in full every month for channels we can’t even watch. How is this acceptable? #Optimum #CustomerService #fail
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NotAphd3 (@notaphd3) reported@optimum Service is down
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Bubble Doble (@BubbleDoble1) reported@optimum youre whole Company and service swallows. Never a good day and not a day goes by where it doesnt slow down or cut out. Scumbags
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Johnny Clash (@JohnnyFNClash) reportedJust called optimum to cancel my service and first “Dana” disconnected when I said I wanted to cancel. I called back and “Camille” laughed and hung up again. Disconnected by 5 different people. Do better @optimum. Hey @verizonfios👋
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Saff ⚾️ (@Saffyer) reportedDay 1 of asking @optimum & @MLBNetwork to get their **** together and return the channel to the service.
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Johnny Jagemann (@john19090117) reported@optimum When is mlb network coming back already
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soɔɹɐɯ (@mynamesmarcos) reported@OptimumHelp @optimum Do you know if an Arris SB8200 DOCSIS 3.1 modem is compatible and would be able to be provisioned on your cable internet? I do not have voice service (phone). Just want to make sure before purchasing, thank you.