Optimum outages and service status in South Hempstead, New York
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Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around South Hempstead, including 0 direct reports.
- The most common problems reported in this area mention Internet and Total Blackout.
- Internet (50%)
- Total Blackout (50%)
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in South Hempstead, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in South Hempstead, New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near South Hempstead, New York
The most recent Optimum outage reports came from the following cities: Mineola, and Franklin Square.
| City | Problem Type | Report Time |
|---|---|---|
 Mineola
|
Total Blackout | 16 days ago |
|
Mineola
|
Internet | 28 days ago |
|
Franklin Square
|
Internet | 2 months ago |
|
Lynbrook
|
TV | 2 months ago |
|
Rockville Centre
|
Internet | 3 months ago |
Community Discussion
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Optimum Issues Reports Near South Hempstead, New York
Latest outage, problems and issue reports in South Hempstead and nearby locations:
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MsWilds (@wildsg) reported from Garden City, New York@OptimumHelp has anyone else experience putting a new cable service and then the router dies that same day later and when you get a technician they can’t figure what’s wrong? Then no WiFi for 3 straight days.
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Nick Terranova (@nickhvac00) reported from East Rockaway, New York@OptimumHelp it is unimaginable that you can’t to get help on the phone why is that I’m trying to give you business and you can’t get a live person I don’t get it
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Karen L Kennedy (@dblk35) reported from East Rockaway, New York@OptimumHelp Visited the bethpage store earlier. Simone was terrific! Patient, honest & helpful. On w/ a rep now bec the new box isn't loading. She's lovely also but almost impossible to understand (heavy accent). This is a problem.
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Misty306 (@AquaVenatus) reported from South Hempstead, New YorkI just lost 3 hours of my life thanks to @optimum customer service. And no, the issue wasn’t resolved! #timewasted #frustrated #CustomerService
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deGromSZN (@laurenxashleyx) reported from East Meadow, New YorkI have spent 5 different days on the phone, hours on hold, and was just hung up on after 40 minutes on hold with no resolution in sight. I am switching to Verizon. @optimum
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Paul “Rabies” Santoro (@Rabies_Santoro) reported from East Meadow, New YorkI have been an @optimum customer for 3+ years. Over the course of the 3 years... I have NEVER EVER received the up and down I pay for. Not even close. Yet they charge full every month. I just called in and the representative hung up on me. Your company is straight trash.
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Paul “Rabies” Santoro (@RabiesEntertain) reported from East Meadow, New YorkOmg I’m going to rage so hard!!!! @optimum suckssss!!! Worst internet company ever. I’ve called 20 different numbers to get a customer service agent, only to be re routed to the same exact automated message. No matter what line I call. I hate your company @OptimumHelp.
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bobs (@Par_T_Shots_Bob) reported from Oceanside, New York@marknorm Need a favor CAN YOU RETWEET SO MORE PEOPLE WILL KNOW WHAT A PIECE OF **** COMPANY @OptimumHelp IS. i have tech ticket for 5 days dstx00123340338, they are putting me out of business, covid is tough enough , little help @BenningtonShow @aaronbergcomedy @CompoundBoss
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BobbyS (@BobSchwartz59) reported from Bellmore, New YorkKeep us here in Nassau County updated. Optimum cable sucks! #RAWReunion
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Andy ☮️ (@TheOnlyAndy5309) reported from Oceanside, New York@optimum Seriously. Hours with support. I’ve spent 30min five times explaining the problem to a new person. I’m tired. Should have had this fixed last week. I’ve done every possible thing I can do from my end. It’s been escalated three times.
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gja360 (@gja360) reported from Bellmore, New York@OptimumHelp I’ve been on hold over an hour!!! HELP!
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Nick Terranova (@nickhvac00) reported from Merrick, New York@OptimumHelp stop hiding of course I would understand if your internet wasn’t working it’s unimaginable that in 2019 your system is down no warning except this time everyone is not going to be silent
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Tryna hit a liq Medley (@Knottydread__) reported from Hempstead, New York@optimum coming from someone that house runs off of your very expensive WiFi services, to have an outage for my home for over an hour is highly inconvenient. Will there be anything done about this.
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Joe Mulligan (@Lil_Mugsy) reported from Roosevelt, New York@OptimumHelp Your new email sucks, can I switch back to the old one or am I stuck with this ?
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Taylor Pugliese (@Teylah) reported from Oceanside, New York@KOLUTZ1 @optimum Yeah I’m having that issue. I’ve been an optimum customer for over 10 years but I’m just about sick & considering switching companies
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Roxana Bonilla (@RoxanaDBonilla) reported from Baldwin Harbor, New York@OptimumHelp No service, a tree knocked down the cable line. No phone, no cable or internet.
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Juan Romero (@amighjuan1996) reported from Uniondale, New York@optimum why is it every time your wifi is so garbage. Always having an issue with your internet connection like come on all the money spent for you guys to fix it years ago and every year it’s the same thing y’all gotta do better cause I had it .
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Debra H (@debrahi) reported from Freeport, New York@optimum #shameful money grabbing optimum wants to charge me for their poor service connection
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Nick Terranova (@nickhvac00) reported from Merrick, New YorkAnd of course @OptimumHelp help doesn’t respond
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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Laskinzero (@laskinzero) reported@optimum I'll continue to call your service **** every time it cuts out until you fix it. BTW your internet is ****.
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simon lau (@shietz) reportedHoly **** @optimum legit has an outage at least once every 2 weeks or a month @verizonfios can you come save our neighborhood PLEASE!
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Danielle MacMath (@DanielleMacMath) reportedWaiting for my 5th tech visit from @optimum and I get a phone call from them. It’s not my tech - they’re calling about the mobile plan offer. Customer Service already told me they would remove me from that list. Why does every customer service agent directly lie to customers?
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Not This (@NF48592167) reported@optimum wow current commercial is an awful mess of AI slop. Definitely won't be buying your service if you care so little about it that you don't think it's worth hiring actors or artists to make a commercial for it.
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Brian Sack (@brian_sack) reported@optimum Dealing with five different reps to resolve an issue, and every single one wastes my time trying to sell me a mobile package I have zero interest in. And when I say so, they continue trying, knowing that all I care about is resolving my issue. Cut the crap, fellas.
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simon lau (@shietz) reported@Verizon please come save our neighborhood While @optimum is having another outage atm, this is your chance swoop in!
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rMetsBack? (@yMets00) reported@DustinFinn @optimum @OptimumHelp fiber is crap too. Only benefit I've found is they decreased my price (for now). Service is spotty, no noticeable speed increase, and for whatever reason all sports are on a 90 second delay. It's awful If Verizon would ever get FIOS up on my side of town I'd jump immediately
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Donna (@Donna94884759) reported@Suddenlink @optimum This is the worst company ever. Every person you talk to has a different story.
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NotAphd3 (@notaphd3) reported@optimum Service is down
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NJ Home Maintenance Services (@NJ_HMS) reported@optimum Almost a year later and our service is STILL not fixed. Meanwhile, we’re being billed in full every month for channels we can’t even watch. How is this acceptable? #Optimum #CustomerService #fail