Optimum outages and service status in Freeport, New York
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Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around Freeport, including 0 direct reports.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in Freeport, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Freeport, New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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Optimum Issues Reports Near Freeport, New York
Latest outage, problems and issue reports in Freeport and nearby locations:
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Nick Terranova (@nickhvac00) reported from Merrick, New York@OptimumHelp as a cablevision customer who Leases your equipment and your equipment breaks do I have to pay a service call it’s not going to happen ever if you do not remove the chargers I will remove you from my house you can do the math yourself enjoy the rest of your day
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bobs (@Par_T_Shots_Bob) reported from Oceanside, New YorkOk @OptimumHelp @SebastianComedy is the next person i ask for a retweet to tell what a piece of **** your company is FIX MY PROBLEM DSTX00123340338!!!!
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Beth Davis (@bethdavis124) reported from Oceanside, New York@OptimumHelp no cable or internet for 30 hours.... # of calls answered by @optimum .... ZERO! This is unacceptable customer service.
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bobs (@Par_T_Shots_Bob) reported from Oceanside, New York@OptimumHelp after holding on for 8 hours and 12 min yesterday before you disconnected me, currently at 28 minutes now i have a service ticket #dstx123340338, I NEED MY PHONE NUMBER TRANSFERRED, URGENT
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deGromSZN (@laurenxashleyx) reported from East Meadow, New YorkI have spent 5 different days on the phone, hours on hold, and was just hung up on after 40 minutes on hold with no resolution in sight. I am switching to Verizon. @optimum
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Michael Lugassy (@mlugassy) reported from North Bellmore, New York@OptimumHelp No I stayed home all day (on my only day off!) and no one came! I am very angry and want someone from your retention department to contact me. I am a 30+ year customer and I’m fed up with the treatment I receive from Optimum! 😡😡🤬🤬
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wood (@woo_steppa) reported from Roosevelt, New York@OptimumHelp This is absurd, it’s like you guys are not even trying to resolve this problem because the skies been clear for over 24 hours now what are you protecting your technicians from Exacly ??
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Stephanie Ransom (@stephmiaransom) reported from North Merrick, New Yorkcalled Optimum to disconnect -they said all I had to do was return equipment. Returned today 5 days into my monthly service and they want to bill full month - $275.00. Haven’t used service since verizon installed new 2 weeks ago. They are thieves !!! #optimum #optimunhelp
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Straightleft (@BKboxerGirl) reported from South Hempstead, New York@OptimumHelp No internet for almost 12 hours. Multi state service outage. Rep says massive outage that will take 24-48 hours to fix. No texts no updates given. Unbelievable. Unacceptable.
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Nick Terranova (@nickhvac00) reported from Merrick, New York@OptimumHelp $222 a month and no internet access bullshit fix it NOW and don’t blame the weather f I o s is working fine
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Kim Jong-Ugly (@_FourDee) reported from Lynbrook, New YorkI gotta blow my girl spot up real quick. We watching Tiger King yesterday and it was like 15 minutes left and she got up to get a snack then some water and when she got the water she tripped over the modem and spilled water on it. OPTIMUM NOT COMING TILL FRIDAY 😣😔 HELP!
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Dawn Fornillo (@DFornillo) reported from Freeport, New York@OptimumHelp I have no service as far as phone , internet, and tv please restore 5167058955!
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Ivan Torres (@ivanctorres) reported from Bellmore, New York@OptimumHelp hi-Are you able to provide a status on getting our service back? It’s now going on 8 days.
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Brad Camhi (@Teach_BK) reported from East Rockaway, New York@optimum how can I scSchedule a service technician to come to my house it seems impossible to do
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Phyllis Gill (@icemom289) reported from Rockville Centre, New York@optimum @MazdaUSA @cheddar Can’t watch **** if we don’t have service. Let’s get it fixed #Optimumoutage #Optimumfail
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wood (@woo_steppa) reported from Roosevelt, New York@OptimumHelp My service still isn’t working, modem displaying “ router init failed”
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Karen L Kennedy (@dblk35) reported from East Rockaway, New YorkService interruption with @optimum @OptimumHelp for at least an hour. Cannot report it as there's no real person at 24/7 tech support. I hate this company!
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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Laskinzero (@laskinzero) reported@optimum I'll continue to call your service **** every time it cuts out until you fix it. BTW your internet is ****.
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simon lau (@shietz) reportedHoly **** @optimum legit has an outage at least once every 2 weeks or a month @verizonfios can you come save our neighborhood PLEASE!
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Danielle MacMath (@DanielleMacMath) reportedWaiting for my 5th tech visit from @optimum and I get a phone call from them. It’s not my tech - they’re calling about the mobile plan offer. Customer Service already told me they would remove me from that list. Why does every customer service agent directly lie to customers?
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Not This (@NF48592167) reported@optimum wow current commercial is an awful mess of AI slop. Definitely won't be buying your service if you care so little about it that you don't think it's worth hiring actors or artists to make a commercial for it.
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Brian Sack (@brian_sack) reported@optimum Dealing with five different reps to resolve an issue, and every single one wastes my time trying to sell me a mobile package I have zero interest in. And when I say so, they continue trying, knowing that all I care about is resolving my issue. Cut the crap, fellas.
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simon lau (@shietz) reported@Verizon please come save our neighborhood While @optimum is having another outage atm, this is your chance swoop in!
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rMetsBack? (@yMets00) reported@DustinFinn @optimum @OptimumHelp fiber is crap too. Only benefit I've found is they decreased my price (for now). Service is spotty, no noticeable speed increase, and for whatever reason all sports are on a 90 second delay. It's awful If Verizon would ever get FIOS up on my side of town I'd jump immediately
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Donna (@Donna94884759) reported@Suddenlink @optimum This is the worst company ever. Every person you talk to has a different story.
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NotAphd3 (@notaphd3) reported@optimum Service is down
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NJ Home Maintenance Services (@NJ_HMS) reported@optimum Almost a year later and our service is STILL not fixed. Meanwhile, we’re being billed in full every month for channels we can’t even watch. How is this acceptable? #Optimum #CustomerService #fail