Optimum outages and service status in Hempstead, New York
Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around Hempstead, including 0 direct reports.
- The most common problems reported in this area mention Internet and Total Blackout.
- Internet (50%)
- Total Blackout (50%)
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in Hempstead, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Hempstead, New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 15: Problems at Optimum
Optimum is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Hempstead, New York
The most recent Optimum outage reports came from the following cities: Mineola, Westbury, and Franklin Square.
| City | Problem Type | Report Time |
|---|---|---|
 Mineola
|
Total Blackout | 16 days ago |
|
Mineola
|
Internet | 28 days ago |
|
Westbury
|
TV | 1 month ago |
|
Franklin Square
|
Internet | 2 months ago |
|
Lynbrook
|
TV | 2 months ago |
|
Rockville Centre
|
Internet | 3 months ago |
Community Discussion
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Optimum Issues Reports Near Hempstead, New York
Latest outage, problems and issue reports in Hempstead and nearby locations:
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t Mills (@tMillsSciTeach) reported from North Merrick, New YorkWhat is up with your service @VerizonSupport @Verizon second time in 2 days I e been disconnected off hold or on a call back. Why shouldn’t I call @optimum ?
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Tina Nelson (@TinaNelson11) reported from Freeport, New York@OptimumHelp my cable box went blank and it says no signal and asking if the cable box is on
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Tryna hit a liq Medley (@Knottydread__) reported from Hempstead, New York@optimum coming from someone that house runs off of your very expensive WiFi services, to have an outage for my home for over an hour is highly inconvenient. Will there be anything done about this.
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Carson Wentz Stan Account (@Braddigan89) reported from Mineola, New York@BigDavesRants @optimum Are you in the same room as the router? I needed a mesh network
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Lilo (@Lilo10057777) reported from Hempstead, New York@OptimumHelp I've been on hold for 1.5 hours I never received a call back
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Christina Williams (@TinaRWilliams) reported from Uniondale, New York@optimum my on demand is spotty, in and out, help
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Jasdeep Sandhu (@JustJas28) reported from East Meadow, New York"Optimum such trash i have a callback call placed from 2 days ago & have not heard back they said they wud call be in 45mins" My poor cousin struggling with @optimum , smh...2 days and still no call back? What is happening @OptimumHelp A little wind and you blow away??
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Craig (@CLD9768) reported from Garden City, New York@OptimumHelp my service has been out since last Tuesday when will it be restored
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Michael Lugassy (@mlugassy) reported from North Bellmore, New York@OptimumHelp No I stayed home all day (on my only day off!) and no one came! I am very angry and want someone from your retention department to contact me. I am a 30+ year customer and I’m fed up with the treatment I receive from Optimum! 😡😡🤬🤬
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Roxana Bonilla (@RoxanaDBonilla) reported from Baldwin Harbor, New York@OptimumHelp No service, a tree knocked down the cable line. No phone, no cable or internet.
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Mary Beth Tully (@mbtullygc) reported from Garden City, New York@OptimumHelp Can you tell me number to call about a residential service that occurred today ?
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Phyllis Gill (@icemom289) reported from Rockville Centre, New York@optimum @MazdaUSA @cheddar Can’t watch **** if we don’t have service. Let’s get it fixed #Optimumoutage #Optimumfail
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Nick (@NKC2228) reported from Mineola, New York@OrdioMongo @OptimumHelp By far the worst customer service I’ve dealt with in my Korea
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Nick Terranova (@nickhvac00) reported from Merrick, New YorkAnd of course @OptimumHelp help doesn’t respond
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Peter Rotella (@PATLANTA404) reported from Rockville Centre, New York@90sManiax I didn't have the Disney Channel or Cartoon Network when I was growing up, but sometimes Cablevision would put on those channels on for free.
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Ricardo Sealy (@rickysealy23) reported from Hempstead, New York@optimumhelp I am trying to access my router dashboard , but I have been getting the following message “sorry, we’re having trouble accessing your router settings” Please help.
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Alexandra Hope (@AlexandraHope28) reported from Garden City, New York@OptimumHelp it is 1 hour before the Super Bowl and the only channel to not work is CBS. When I was finally able to get on the phone with a tech, they could not help and said a tech would be available next Thursday...this type of service is completely unacceptable
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Anthony (@AnthonyMWalker_) reported from Freeport, New York@OptimumHelp I’ve been trying to contact somebody for the last 5 days because my internet isn’t working. This is absolutely ridiculous. I’m paying for services i can’t even use. If i don’t hear from somebody by the end of today @optimum @AlticeUSA will lose a customer!!!
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Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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rMetsBack? (@yMets00) reported@optimum All sports on fiber are 90 seconds behind the actual live game. 90 Seconds Also bring back @MLBNetwork or lower my damn bill
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ˢᴿ SL!MeTo (@oSliMeTo_) reportednever get @optimum for your internet provider , they are the WORST to have !
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Laskinzero (@laskinzero) reported@optimum your internet service is ****.
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NJ Home Maintenance Services (@NJ_HMS) reported@optimum Almost a year later and our service is STILL not fixed. Meanwhile, we’re being billed in full every month for channels we can’t even watch. How is this acceptable? #Optimum #CustomerService #fail
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NotAphd3 (@notaphd3) reported@optimum Service is down
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Bubble Doble (@BubbleDoble1) reported@optimum youre whole Company and service swallows. Never a good day and not a day goes by where it doesnt slow down or cut out. Scumbags
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Johnny Clash (@JohnnyFNClash) reportedJust called optimum to cancel my service and first “Dana” disconnected when I said I wanted to cancel. I called back and “Camille” laughed and hung up again. Disconnected by 5 different people. Do better @optimum. Hey @verizonfios👋
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Saff ⚾️ (@Saffyer) reportedDay 1 of asking @optimum & @MLBNetwork to get their **** together and return the channel to the service.
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Johnny Jagemann (@john19090117) reported@optimum When is mlb network coming back already
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soɔɹɐɯ (@mynamesmarcos) reported@OptimumHelp @optimum Do you know if an Arris SB8200 DOCSIS 3.1 modem is compatible and would be able to be provisioned on your cable internet? I do not have voice service (phone). Just want to make sure before purchasing, thank you.