Optimum outages and service status in Franklin Square, New York
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Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around Franklin Square, including 0 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Apr 8, 6:37 PM EDT.
- Internet (25%)
- Total Blackout (25%)
- Wi-fi (25%)
- TV (25%)
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in Franklin Square, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Franklin Square, New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Franklin Square, New York
The most recent Optimum outage reports came from the following cities: Elmont, Mineola, and Franklin Square.
| City | Problem Type | Report Time |
|---|---|---|
 Elmont
|
TV | 7 days ago |
|
Mineola
|
Total Blackout | 16 days ago |
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Elmont
|
Wi-fi | 20 days ago |
|
Mineola
|
Internet | 28 days ago |
|
Franklin Square
|
Internet | 2 months ago |
|
Lynbrook
|
TV | 2 months ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Optimum Issues Reports Near Franklin Square, New York
Latest outage, problems and issue reports in Franklin Square and nearby locations:
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John Paterakis (@JohnPaterakis) reported from Garden City, New York.@SenKevinThomas Forget about @PSEGLI. They are doing a good job. We need relief from @optimum, which has totally uncommunicative customer service. They shouldn’t be allowed to maintain their franchise without some serious improvements.
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HighFunctioningFam (@HighFunctFamily) reported from Mineola, New York@JohnTra03614768 @OptimumHelp Absolutely no communication from them what so ever. I saw a @OptimumHelp truck today and spoke to the guy who said we now know there’s an issue in your area. Ridiculous it took them a week and countless calls for them to figure this out.
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MsWilds (@wildsg) reported from North Valley Stream, New York@Mykey915 @optimum I mean I haven’t been able to do anything! What a way to start, I think I am done this is a terrible experience I just installed it and I am fed up it’s shouldn’t be this hard they promised to come yesterday no one showed up.
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Ricardo Sealy (@rickysealy23) reported from Hempstead, New York@optimumhelp I am trying to access my router dashboard , but I have been getting the following message “sorry, we’re having trouble accessing your router settings” Please help.
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Carson Wentz Stan Account (@Braddigan89) reported from Mineola, New York@BigDavesRants @optimum Are you in the same room as the router? I needed a mesh network
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Lilo (@Lilo10057777) reported from Hempstead, New York@OptimumHelp I've been on hold for 1.5 hours I never received a call back
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Alexandra Hope (@AlexandraHope28) reported from Garden City, New York@optimum it is 1 hour before the Super Bowl and the only channel to not work is CBS. When I was finally able to get on the phone with a tech, they could not help and said a tech would be available next Thursday...this type of service is completely unacceptable
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Julia (@ninetyyfourr) reported from Elmont, New York@RosyyRozay @OptimumHelp Mans almost died and he STILL didn’t fix your **** smfh 😭
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Nick (@NKC2228) reported from Mineola, New York@WexlerRules @optimum @OptimumHelp The absolute worst.. You would have an easier time splitting an atom then getting a live person on the phone without getting disconnected
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Nick (@NKC2228) reported from Mineola, New YorkI’d have a easier time splitting an atom with a fork and knife then I would getting a live @optimum service rep on the phone
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Peter Rotella (@PATLANTA404) reported from Rockville Centre, New York@90sManiax I didn't have the Disney Channel or Cartoon Network when I was growing up, but sometimes Cablevision would put on those channels on for free.
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Betsy Andromidas (@kettleponds) reported from Garden City, New York@AlticeUSA @optimum optimum could be the worst company in NY - 2 service appts, 2 no-shows, 2x phone rep LIED and said the problem fixed - problem NOT fixed. I switched to @verizonfios and couldn’t be happier, now it’s time to switch my mother-in-law!!
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Gem Miner (@gem_miner11) reported from New Hyde Park, New York@OptimumHelp my service has been out for over an hour, can someone help please
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Christina Williams (@TinaRWilliams) reported from Uniondale, New York@optimum my on demand is spotty, in and out, help
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Craig (@CLD9768) reported from Garden City, New York@OptimumHelp my service has been out since last Tuesday when will it be restored
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Nick (@NKC2228) reported from Mineola, New York@OrdioMongo @OptimumHelp By far the worst customer service I’ve dealt with in my Korea
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Phyllis Gill (@icemom289) reported from North New Hyde Park, New York@OptimumHelp @NYGovCuomo we need our internet how can one work from home without service. Can’t even get thru on the phone to find out what is going on. Maybe it’s time for Verizon
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Daniel Richard (@danbchillin) reported from Elmont, New York@OptimumHelp @optimum why is it so difficult to report an outage???? When waiting on phone and chat for over an hour!
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MsWilds (@wildsg) reported from Garden City, New York@optimum Has anyone experienced this from Optimum? I installed my cable and internet on Saturday afternoon by 3 am the WiFi dies, they didn’t bring anyone to fix this until this morning, the guy couldn’t fix the WiFi instead he moves the router to upstairs room, still nothing
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Misadventures of SuperNick™ (@HeySuperNick) reported from Valley Stream, New York@OptimumHelp Tried to schedule a service call. Was told wait would be less than 5 min, I gave up after 20 min. My next attempt they said the wait would be 20 min, over 30 min later & still no help. Now I'm being told higher wait times than expected. Typical poor customer service.
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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Lando (@orlandojr88) reported@optimum yall a damn scam. No where does it say one time fee off 100 bucks. Putting stop payment to the right away.!
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Flurpledur (@Flurpledur) reported13 total days (at least that I logged) We had unstable upload speeds, maybe even download. @optimum is LITERALLY the biggest scam I've ever seen. The fact that they are still in business is a ******* joke
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david (@BeeLarryK1ng) reportedHow is it not fraud that @optimum takes my money for Internet service that genuinely doesn't work?
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Laskinzero (@laskinzero) reported@optimum your internet service is ****
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Chris 🏒🥌⚽️ (@CMSepeda27) reportedI think the best thing about over paying for @optimum each month, is when there’s an outage, you don’t get an email or text message to tell you why or how long. I’ll be glad when @ATT fiber is in our area.
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Bhoffman (@Bhoffma41265492) reported@optimum Why should it take 50 minutes and two service people to get a change in your service. But they keep trying to sell you their mobile service. Time to make the switch people! Worst customer service ever!
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ˢᴿ SL!MeTo (@oSliMeTo_) reportednever get @optimum for your internet provider , they are the WORST to have !
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Diana (@dtede514) reported@Verizon @TMobile @optimum is there an issue watching the Super Bowl with anyone else who has Verizon?? It’s been glitching the whole game!!! Maybe T-Mobile or Optimum is better???
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Jay Muah (@jay_muah) reportedDo not get @optimum mobile service they convinced me to leave @tmobile to save a lot of money but ended paying the same amount because of there error. #shame
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Jeannine Smith (@JeannineBSmith) reportedHey @optimum your internet service in Hot Springs Village, AR is terrible. I have had to reboot my modem about once per week since I started service in November. Know how many times I’ve had to reboot my Frontier modem in the last 3 years? Maybe twice 😡🤬 #optimumsucks