Optimum outages and service status in New Hyde Park, New York
Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around New Hyde Park, including 0 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Apr 8, 6:37 PM EDT.
- Internet (25%)
- Total Blackout (25%)
- Wi-fi (25%)
- TV (25%)
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in New Hyde Park, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in New Hyde Park, New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 15: Problems at Optimum
Optimum is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near New Hyde Park, New York
The most recent Optimum outage reports came from the following cities: Elmont, Mineola, and Franklin Square.
| City | Problem Type | Report Time |
|---|---|---|
 Elmont
|
TV | 7 days ago |
|
Mineola
|
Total Blackout | 16 days ago |
|
Elmont
|
Wi-fi | 20 days ago |
|
Mineola
|
Internet | 28 days ago |
|
Franklin Square
|
Internet | 2 months ago |
|
Elmont
|
Internet | 3 months ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Optimum Issues Reports Near New Hyde Park, New York
Latest outage, problems and issue reports in New Hyde Park and nearby locations:
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Mary Beth Tully (@mbtullygc) reported from Garden City, New York@OptimumHelp Can you tell me number to call about a residential service that occurred today ?
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Ray Martel (@Marteljr) reported from West Hempstead, New YorkHey @OptimumHelp my internet is down and half my channels don’t work. Just letting you know. @sprint mobile working just fine. West Hempstead area.
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Nick (@NKC2228) reported from Mineola, New York@WexlerRules @optimum @OptimumHelp The absolute worst.. You would have an easier time splitting an atom then getting a live person on the phone without getting disconnected
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Nick (@NKC2228) reported from Lake Success, New York@GODJ2 @optimum Worst customer service on the planet
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Julia (@ninetyyfourr) reported from Elmont, New York@jvr__a @RosyyRozay @OptimumHelp How he almost died but she STILL needs service smh almost died for no reason
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Phyllis Gill (@icemom289) reported from North New Hyde Park, New York@OptimumHelp can you give an update with this service. Been out almost 24 hours
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Lilo (@Lilo10057777) reported from Hempstead, New York@OptimumHelp I've been on hold for 1.5 hours I never received a call back
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Gem Miner (@gem_miner11) reported from New Hyde Park, New York@OptimumHelp my service has been out for over an hour, can someone help please
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Nick (@NKC2228) reported from Mineola, New YorkI’d have a easier time splitting an atom with a fork and knife then I would getting a live @optimum service rep on the phone
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Philip Oommen (@oommen_philip) reported from Mineola, New York@WickerJosh @optimum If you have a problem with this company file a complaint on BBB (Better Business Bureau).
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Phyllis Gill (@icemom289) reported from North New Hyde Park, New York@OptimumHelp @NYGovCuomo we need our internet how can one work from home without service. Can’t even get thru on the phone to find out what is going on. Maybe it’s time for Verizon
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MsWilds (@wildsg) reported from Garden City, New York@OptimumHelp has anyone else experience putting a new cable service and then the router dies that same day later and when you get a technician they can’t figure what’s wrong? Then no WiFi for 3 straight days.
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desí (@desiperez_) reported from Mineola, New Yorkmy poor grandmother. what would she do without me. i just got her a refund of $450 because optimum was OVER charging her. old lady had a damn near heart attack when i told her
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Nick (@NKC2228) reported from Mineola, New YorkOptimum’s customer service truly is awful. Whoever designed their automated phone system should be forced to chew tin foil and lick 9 volt batteries
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Philip Oommen (@oommen_philip) reported from Mineola, New York@Ticaaalll @optimum I have the same problem and I filed a complaint with BBB.
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Mike Courtney (@CourtOfficial_) reported from New Hyde Park, New York@OptimumHelp been on hold for a total of 3 hours today and yesterday, have online chatted and talked to someone else neither of whom were “authorized” to help me. Literally just need my service reconnected.
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Eddie (@McGinzo) reported from Elmont, New York@OptimumHelp a CUC message is appearing on one of my boxes ....it says we are preparing the service on the screen for you but is taking a really long time
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MsWilds (@wildsg) reported from Garden City, New York@optimum Has anyone experienced this from Optimum? I installed my cable and internet on Saturday afternoon by 3 am the WiFi dies, they didn’t bring anyone to fix this until this morning, the guy couldn’t fix the WiFi instead he moves the router to upstairs room, still nothing
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VinsTravel (@vbsingh1) reported from Elmont, New York@OptimumHelp hi cable coming into my house is snapped and I have been trying to call and hold for hours and don’t get anyone. One time I got some one was told they can’t schedule a service. Thus is unacceptable. especially now when we are trying to work from home and save our job
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Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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rMetsBack? (@yMets00) reported@optimum All sports on fiber are 90 seconds behind the actual live game. 90 Seconds Also bring back @MLBNetwork or lower my damn bill
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ˢᴿ SL!MeTo (@oSliMeTo_) reportednever get @optimum for your internet provider , they are the WORST to have !
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Laskinzero (@laskinzero) reported@optimum your internet service is ****.
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NJ Home Maintenance Services (@NJ_HMS) reported@optimum Almost a year later and our service is STILL not fixed. Meanwhile, we’re being billed in full every month for channels we can’t even watch. How is this acceptable? #Optimum #CustomerService #fail
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NotAphd3 (@notaphd3) reported@optimum Service is down
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Bubble Doble (@BubbleDoble1) reported@optimum youre whole Company and service swallows. Never a good day and not a day goes by where it doesnt slow down or cut out. Scumbags
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Johnny Clash (@JohnnyFNClash) reportedJust called optimum to cancel my service and first “Dana” disconnected when I said I wanted to cancel. I called back and “Camille” laughed and hung up again. Disconnected by 5 different people. Do better @optimum. Hey @verizonfios👋
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Saff ⚾️ (@Saffyer) reportedDay 1 of asking @optimum & @MLBNetwork to get their **** together and return the channel to the service.
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Johnny Jagemann (@john19090117) reported@optimum When is mlb network coming back already
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soɔɹɐɯ (@mynamesmarcos) reported@OptimumHelp @optimum Do you know if an Arris SB8200 DOCSIS 3.1 modem is compatible and would be able to be provisioned on your cable internet? I do not have voice service (phone). Just want to make sure before purchasing, thank you.