Optimum outages and service status in Teaneck, New Jersey
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Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around Teaneck, including 0 direct reports.
- The most common problems reported in this area mention Wi-fi.
- Wi-fi (100%)
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in Teaneck, New Jersey
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Teaneck, New Jersey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Teaneck, New Jersey
The most recent Optimum outage reports came from the following cities: Hackensack, Little Ferry, and Bergenfield.
| City | Problem Type | Report Time |
|---|---|---|
 Hackensack
|
Wi-fi | 11 days ago |
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Little Ferry
|
Internet | 1 month ago |
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Hackensack
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Internet | 1 month ago |
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Bergenfield
|
Wi-fi | 2 months ago |
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Hackensack
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Wi-fi | 2 months ago |
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Hackensack
|
Internet | 2 months ago |
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Optimum Issues Reports Near Teaneck, New Jersey
Latest outage, problems and issue reports in Teaneck and nearby locations:
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Brett (@Bsofferman) reported from Teaneck, New Jersey@OptimumHelp absolute worst customer service and business to deal with. Upgrading to Altice and current cable gets disconnected. 6 hours over 2 days trying to straighten it out. Still not reconnected
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jenobando (@Jen_Obando) reported from South Hackensack, New Jersey@optimum can your customer support be ANY worse? Quick to charge for your services but you like to bounce customers around to get their problems fixed. I'm taking my business elsewhere after 10+years. Everyone else: be warned.
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Edo Ophir (@EdoOphir) reported from Tenafly, New Jersey@OptimumHelp @optimum @AlticeUSA - nothing but problems...your services are completely *** backwards with no end in site! currently having issues with cable and internet. Poor Communication, Poor Customer Service, Poor Responses. Get your act together #fixit
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Jon Posner (@JonPosner) reported from Cresskill, New Jersey@optimum another dissapotment from you and your so called "supervisor" that promised my issue would be resolved by today. Hours spent on the phone explaining my isuses and false results is where we are again. How your still in business is beyond me.
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Amanda Leslie (@StarlingPSP359) reported from New Milford, New Jersey@optimum, we would really like an explanation as to why our router, which is the same one we’ve always had, is now telling us every twenty minutes that we need to register our new router (which is not new) to our account. Your customer service reps have not been helpful.
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Jack Hoffman (@Jack_Hoffman) reported from Bergenfield, New Jersey@RealMichaelKay @optimum I threw @Optimum out years ago and have never been disappointed by the service from @verizonfios!
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Brett (@Bsofferman) reported from Teaneck, New Jersey@optimum The customer service is the absolute worst. I think you just want to have people use another service
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rakesh harsh (@rakeshharsh) reported from New Milford, New Jersey@OptimumHelp again its big issue here , while offering service it gives different price n but when we receive bill it’s totally different amount
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Jon Posner (@JonPosner) reported from Cresskill, New Jersey@optimum has the absolute worst customer service I've ever encountered. Had no cable since December, technicians blame the wires outside, several service appointments set up only to be discarded by @optimum but my bill is paid on time!
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Elmer A. Pedrosa (@epsilon1974) reported from Hackensack, New Jersey@OptimumHelp I have lost faith that I will ever have decent cable service ever again in this time of the pandemic. Equipment failure since 5/11, had box exchanged since 6/5 since then dealt with an outage that hasn NEVER been resolved despite CS calls!
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Nicholas Ospina (@Nospina_16) reported from Tenafly, New JerseyHonestly @optimum has the worst customer service ever. A representative really just hung up the phone on me during the middle of the call. Time to switch companies for sure now #overpricedcompany
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PelleBoom MGMT (@PoeBoyPelle) reported from Teaneck, New Jersey@sarah_janexx @PSEGdelivers damn i didn't lose power at all in teaneck n ton of trees down but my internet went out at 3am @OptimumHelp
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Pooja Desai (@MsPoojaDesai) reported from Garfield, New Jersey@OptimumHelp can’t get through to ur customer service (waiting for your call back) DMed you on Twitter and also waiting for your chat support for 50 mins to load. All this for a bill that’s been@sent to me when im@not even a customer HELP
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Sunrise (@truthfull765) reported from Paramus, New Jersey@OptimumHelp on jan 2nd a service technician from optimum on a phone conversion from verizon never checked to see that my elderly parent's phone worked. He also never connected phone to modem and cable from phone to jack was broken. Never reconnected answering machine. Terrible!!
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patricia (@TrishhCald) reported from Saddle Brook, New Jersey@optimum and @STARZ can you please get your act together and fix this issue with watching tv on my Mac. I really need to watch outlander or I’m going to explode and I’m not being overdramatic
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Jon Posner (@JonPosner) reported from Cresskill, New Jersey@ShaunPandolfi @optimum @verizonfios It's beyond ridiculous with them, they lead you on like they care and my issue would be addressed. Not only will I dispute payment since this started at the end of December I'm filing for full reimbursement since I've had this horrible service.
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lalalexiiiii (@lalalexiiiii) reported from Lodi, New Jersey@OptimumHelp my wifi isn’t just super slow. Can someone reach out to assist
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Alex Morik (@alexmorik) reported from Tenafly, New Jersey@OptimumHelp I have been on hold for over an hour. I paid to upgrade my internet service and saw no change. I was sent a new modem that we connected and the service is now worse or sometimes there is no service at all.
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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Roger Kimball (@rogerkimball) reportedWARNING: if you are considering @optimum @optimumonline for your internet service, don't. They are a dishonest company that scams its customers, falsely telling them they can lower their costs by opening a "free" mobile line. It's not free. You cancel the service. They still demand payment. Outrageous.
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James reilly (@jwmmr) reported@optimum Your customer service is the worst. Can’t even get to speak to someone in America. 30 yr customer and never had a problem till this weekend. No one knows what’s going on. I was given wrong info.
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Laskinzero (@laskinzero) reported@optimum your internet service is ****
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Sean Kelly (@SeanOfKelly) reportedSo @optimum , where’s my refund for not having @MLBNetwork for the last 2 months? You’re providing your customers with less service and still charge the same prices? A refund is due. When should I expect to see it?
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AlphaCentauri (Ed) (@out_mind181957) reportedThese major corporations like @optimum and @UPS use India or Pakistan for their call centers, knowing a lot of us have trouble understanding these people but they care more about saving money than they do about their customers. And their customers are the ones making them money! Heck, those people in the call centers have trouble understanding us too. Why do big corporations do this? Is saving money more logical than helping your customers? Or, when it comes to making money, does logic just go out the window?
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Tony Bianchi (@DaAmazins) reported@OptimumHelp @MLBNetwork @optimum can you guys get this nonsense settled already? it's baseball season and you're the only local provider not carrying the network. this is ridiculous.
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Joey (@Degenerate0123) reportedHey @optimum @OptimumHelp I need some help with my service
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soɔɹɐɯ (@mynamesmarcos) reported@OptimumHelp @optimum I am setting up my DOCSIS 3.1 modem and would like to activate it with your internet service. I can provide the MAC address and my home address plus any other information that is needed. Can I provide that here via DM or should I call or submit online?
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patrick beard (@harrelson69) reported@OptimumHelp @SeanOfKelly @optimum The only way the customers will be happy is putting mlb network back on the system. Stop with the statement that you pushed for a fair renewal.
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Chip Howard (@ChipSportsTalk) reported@OptimumHelp @optimum At this point I don't think there's anything you can do or say to keep me as a customer. I haven't even commented on my 34 year work account was disabled