Optimum outages and service status in Hackensack, New Jersey
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Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around Hackensack, including 0 direct reports.
- The most common problems reported in this area mention Wi-fi.
- Wi-fi (100%)
The latest reports from users having issues in Hackensack come from postal codes 07601 .
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in Hackensack, New Jersey
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Hackensack, New Jersey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Hackensack, New Jersey
The most recent Optimum outage reports came from the following cities: Hackensack, Little Ferry, Passaic, and Bergenfield.
| City | Problem Type | Report Time |
|---|---|---|
 Hackensack
|
Wi-fi | 11 days ago |
|
Little Ferry
|
Internet | 1 month ago |
|
Hackensack
|
Internet | 1 month ago |
|
Passaic
|
TV | 1 month ago |
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Passaic
|
TV | 2 months ago |
|
Bergenfield
|
Wi-fi | 2 months ago |
Community Discussion
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Optimum Issues Reports Near Hackensack, New Jersey
Latest outage, problems and issue reports in Hackensack and nearby locations:
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PelleBoom MGMT (@PoeBoyPelle) reported from Teaneck, New Jerseyyo @OptimumHelp i need a outage update for 07666 , if i miss #Nxt and #aew tonite we gunna have issues
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kp - WEAR A MASK - 🌊💙🌹 (@kpkpkp) reported from Tenafly, New Jersey@optimum I'm.... My reality is 100MB/s Optimum (local broadband monopoly) for $90 per month. If you can get 10x the bandwidth for 1/4 the price, good for you. When the service went out for several workday hours, no credit to my account.
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Elmer A. Pedrosa (@epsilon1974) reported from Hackensack, New Jersey@OptimumHelp I have lost faith that I will ever have decent cable service ever again in this time of the pandemic. Equipment failure since 5/11, had box exchanged since 6/5 since then dealt with an outage that hasn NEVER been resolved despite CS calls!
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Elmer A. Pedrosa (@epsilon1974) reported from Hackensack, New JerseyCurrently I’m using my cellular data because my WiFi from home sucks! Can’t even find customer service support in your app @optimum! We choose to chat but the responses are all automated. Switching back to FiOs!
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Keith Droz (@keithdroz) reported from Hasbrouck Heights, New Jersey@OptimumHelp was about as useful as tits on a bull. My @AlticeUSA cable box went into brick mode for no reason and all tech support could do is tell me to reboot. That’s another reason why I’m bagging @optimum
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robby db (@robbydb85) reported from New Milford, New JerseyI call @optimum yesterday to get tv service again. Somehow they removed my internet and wont do anything until the morning. This is why piracy is big
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THE MANIFESTOR (@youknowthethin5) reported from Tenafly, New Jersey@optimum going on in this country you have your customer service outsourced to all over the world with no speaking English language people! You kidding me? When i called i got another guy from another country saying they don’t call their customers only to make me more worried about
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Nicholas Ospina (@Nospina_16) reported from Tenafly, New JerseyHonestly @optimum has the worst customer service ever. A representative really just hung up the phone on me during the middle of the call. Time to switch companies for sure now #overpricedcompany
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Amanda Leslie (@StarlingPSP359) reported from New Milford, New Jersey@optimum, we would really like an explanation as to why our router, which is the same one we’ve always had, is now telling us every twenty minutes that we need to register our new router (which is not new) to our account. Your customer service reps have not been helpful.
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Marc Caprio (@MarcCaprio16) reported from Wood-Ridge, New Jersey@OptimumHelp another horrible experience with optimum. On hold for over 2 hours. For something they screwed up.
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rakesh harsh (@rakeshharsh) reported from New Milford, New Jersey@OptimumHelp again its big issue here , while offering service it gives different price n but when we receive bill it’s totally different amount
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Brett (@Bsofferman) reported from Teaneck, New Jersey@OptimumHelp speaking to my 8th person today. Just keep getting pushed from one department to another and no one has a clue as to do anything. Just terrible customer service
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RPP Baseball (@RPP_Baseball) reported from Paramus, New Jersey@optimum why is your system down so often in Bergen county, NJ?
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North Jerseyan (@talkingNYsports) reported from Teaneck, New Jersey@optimum @OptimumHelp Will I be getting a refund for the time last week when my cable, phone and internet were not working? Would be nice if you answered the phone!
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Elmer A. Pedrosa (@epsilon1974) reported from Hackensack, New Jersey@OptimumHelp How do you react to waiting for 4 hours & then getting a call to say that they can’t come for the service 5 min before the appointed time! Total waste of my 4 hours!😡
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Pete In Da Street (@PeteInDaStreet1) reported from Lodi, New Jersey@OptimumHelp The worst cable company anywhere. TV freezes up all the time missed the last hour of Yankee game total **** company you should be ashamed of your service and what you charge people
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jenobando (@Jen_Obando) reported from South Hackensack, New Jersey@optimum can your customer support be ANY worse? Quick to charge for your services but you like to bounce customers around to get their problems fixed. I'm taking my business elsewhere after 10+years. Everyone else: be warned.
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Ms Hughes (@Ms718bklyn) reported from Paramus, New Jersey@OptimumHelp This internet has not been working every single day the service goes out while my son is trying to do his online homework. He can't tell his teachers that his homework is incomplete due to the horrible internet service, that's totally unacceptable.... I can't watch
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Paul's Furniture (@PaulsFurniture) reported from Paramus, New Jersey@optimum want to get your blood boiling try call optimum customer service they are all incompetent morons
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Brian Field (@BrianMydanuski) reported from Tenafly, New Jersey@OptimumHelp I can’t begin to explain how awful this company is...I have driven 2x to Paterson to exchange equipment and I’m fine with that. I have made no less than 10 calls been on hold for hours, waited for call backs, been disconnected from 3 agents, only one call back. 1/2
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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Roger Kimball (@rogerkimball) reportedWARNING: if you are considering @optimum @optimumonline for your internet service, don't. They are a dishonest company that scams its customers, falsely telling them they can lower their costs by opening a "free" mobile line. It's not free. You cancel the service. They still demand payment. Outrageous.
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James reilly (@jwmmr) reported@optimum Your customer service is the worst. Can’t even get to speak to someone in America. 30 yr customer and never had a problem till this weekend. No one knows what’s going on. I was given wrong info.
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Laskinzero (@laskinzero) reported@optimum your internet service is ****
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Sean Kelly (@SeanOfKelly) reportedSo @optimum , where’s my refund for not having @MLBNetwork for the last 2 months? You’re providing your customers with less service and still charge the same prices? A refund is due. When should I expect to see it?
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AlphaCentauri (Ed) (@out_mind181957) reportedThese major corporations like @optimum and @UPS use India or Pakistan for their call centers, knowing a lot of us have trouble understanding these people but they care more about saving money than they do about their customers. And their customers are the ones making them money! Heck, those people in the call centers have trouble understanding us too. Why do big corporations do this? Is saving money more logical than helping your customers? Or, when it comes to making money, does logic just go out the window?
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Tony Bianchi (@DaAmazins) reported@OptimumHelp @MLBNetwork @optimum can you guys get this nonsense settled already? it's baseball season and you're the only local provider not carrying the network. this is ridiculous.
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Joey (@Degenerate0123) reportedHey @optimum @OptimumHelp I need some help with my service
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soɔɹɐɯ (@mynamesmarcos) reported@OptimumHelp @optimum I am setting up my DOCSIS 3.1 modem and would like to activate it with your internet service. I can provide the MAC address and my home address plus any other information that is needed. Can I provide that here via DM or should I call or submit online?
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patrick beard (@harrelson69) reported@OptimumHelp @SeanOfKelly @optimum The only way the customers will be happy is putting mlb network back on the system. Stop with the statement that you pushed for a fair renewal.
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Chip Howard (@ChipSportsTalk) reported@OptimumHelp @optimum At this point I don't think there's anything you can do or say to keep me as a customer. I haven't even commented on my 34 year work account was disabled