Optimum outages and service status in Heritage Hills, New York

Problems in the last 24 hours in Heritage Hills, New York

The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Heritage Hills, New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Heritage Hills, New York

The most recent Optimum outage reports came from the following cities: Mount Kisco.

City	Problem Type	Report Time
Mount Kisco	Internet	17 hours ago
Mount Kisco	TV	29 days ago

Nearby cities with recent reports

Community Discussion

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Optimum Issues Reports Near Heritage Hills, New York

Latest outage, problems and issue reports in Heritage Hills and nearby locations:

• 
  suzanne marvier (@suzanne_marvier) reported 3 minutes ago from Bedford, New York

  @OptimumHelp issues with my service for a month. Have had 3 techs out in 3 weeks. HOURS of hold time and repeating the issues to a dozen + people. No resolution. Phone and Internet was out for 2 days. Now it’s 2-3 x an hour. Can’t do my job. Stress beyond. UNACCEPTABLE.

• 
  Jonathan Greene (@atmasphere) reported 5 minutes ago from Lake Katonah, New York

  @OptimumHelp @AlticeUSA So to be clear: The phone service issue is not the issue I have. My long-standing unresolved problem is basic and consistent connectivity. We only use the internet.

• 
  Aidan Scanman (@AidanScanman) reported 8 minutes ago from Jefferson Valley-Yorktown, New York

  @OptimumHelp can you please explain why every single freaking day for the past like week and a half does the WiFi go down and it doesn’t seem to be just me all we would like is an explanation

• 
  Jack Joannides (@jjoannid) reported 10 minutes ago from Heritage Hills, New York

  @optimum @OptimumHelp how dare you lie to us when I knew the outage location before you guys did and it takes 20 hours to restore Cable and internet for a downed tree people work!

• 
  Jonathan Greene (@atmasphere) reported 12 minutes ago from Lake Katonah, New York

  Check internet connection (again) has become the story of my life with @OptimumHelp @AlticeUSA @optimum Starting to feel like it would be easier to move my family to resolve this more quickly than rely on your abilities to fix basic internet delivery.

• 
  Danielle S Maher (@danielle_maher) reported 16 minutes ago from Somers, New York

  Another non-stormy day with another @optimum outage! Ugh!

• 
  Jonathan Greene (@atmasphere) reported 22 minutes ago from Lake Katonah, New York

  7:02am. Can’t reach the internet. Another day in @AlticeUSA @OptimumHelp Guess yesterday’s fix didn’t fix it. Shocked again with such great service.

• 
  Danielle S Maher (@danielle_maher) reported 23 minutes ago from Somers, New York

  @OptimumHelp intermittent phone and internet service since 5/23 - out 10-15 times a day-agent finally came out thinks he knows the problem, wires all of our property, while we wait to hear how to get unground crew here, but at least it’s working. request a credit...get denied 😡

• 
  Jonathan Greene (@atmasphere) reported 24 minutes ago from Lake Katonah, New York

  Down again today. 2x and it’s only 8:30am. Another fantastic day with @optimum @AlticeUSA and @OptimumHelp ahead. No service is full service apparently.

• 
  Trisha Williams (@TheTrish86) reported 24 minutes ago from Putnam Valley, New York

  @OptimumHelp no service... can’t report ... smh

• 
  Danielle S Maher (@danielle_maher) reported 26 minutes ago from Yorktown Heights, New York

  What a joke @optimum is! Won’t give credits cause you don’t call problem in. Wait time is one tan 45 minutes! Got new router Saturday even after I told phone technician that was not the problem and guess what no internet and phone yesterday and today. Ugh!

• 
  Deejay Prince (@djprincemad1) reported 32 minutes ago from Bedford Hills, New York

  @OptimumHelp missed my appointment yesterday & didn’t call to reschedule. I’m confused should I the loyal paying customer call to rebook the appointment your tech skipped out on 👀

• 
  Andrea Rudkowski (@AndreaRudkowski) reported 33 minutes ago from Putnam Valley, New York

  @OptimumHelp Hi, we haven't had internet service since yesterday. Many work or attebd school from home, and nobody is telling us when service will be restored. JUST TELL US WHEN! We need an answer! Will you reonburse everyone for classes and webinars they were not able to attend?

• 
  Jonathan Greene (@atmasphere) reported 36 minutes ago from Lake Katonah, New York

  Going to just start documenting every issue with @OptimumHelp service outage today at 10:45am. All lights remained on the modem. Lost connectivity twice ... 30min hold time.

• 
  Jonathan Greene (@atmasphere) reported 37 minutes ago from Lake Katonah, New York

  Stilll waiting for an update on whatever work is allegedly being done. Service outage again at 4:25pm. At least there’s a consistent level of disappointment @AlticeUSA @OptimumHelp

• 
  Curtis St. John (@Curtis_StJohn) reported 37 minutes ago from Lincolndale, New York

  Hey @OptimumHelp! Our neighborhood was getting outage alerts starting Thursday. No one in our development has service but all of us are told there’s no outage. I got a tech scheduled Tuesday… he’s gonna get ambushed by my neighbor who has to wait till Saturday.

• 
  Danielle S Maher (@danielle_maher) reported 39 minutes ago from Somers, New York

  Intermittent service since May 23 - 10-15 times a day services out everyday-tech comes out 6/16 thinks he can fix problem.Wires are all over our property but it’s working. Waiting to hear how we get underground wire crew here. Request a service credit from @OptimumHelp DENIED 😡

• 
  Roy (@RoyRouskie) reported 41 minutes ago from Putnam Valley, New York

  @OptimumHelp fix your internet, shits been down for 5 hours

• 
  Aidan Scanman (@AidanScanman) reported 43 minutes ago from Jefferson Valley-Yorktown, New York

  @optimum why don’t you guys answer anyone and you wonder why people get pissed off at you guys I mean WiFi been in and out for like the past week for like an hour at a time sometimes more than your website says no problems but There are problems everywhere everyday

• 
  Marion Halberg (@MegHalberg) reported 60 minutes ago from Mount Kisco, New York

  I live in a neighborhood of 116 homes which have lost internet, cable and phone service again @optimum @OptimumHelp We pay a high fee for poor service and insufficient response. Nothing since Friday afternoon- that’s no work or school! #Optimum

Optimum Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dustin (BusySignal-KE2EFX) (@DustinFinn) reported 5 minutes ago

  @yMets00 @optimum @OptimumHelp I’d like fiber for my home backups in symmetrical speeds. I’ll always have the cellular backup / Starlink for longer problems - but for the 80% uptime - I’d prefer fiber.

• 
  Ruby DMH (@chaoticSoul955) reported 9 minutes ago

  This is getting ridiculous. I am having @optimum outage on a daily basis. Maybe it’s time to try something else.

• 
  Henry rinkewich (@H3nrink) reported 11 minutes ago

  @optimum @OptimumHelp when are you gonna fix the mlb network? Trash organization

• 
  Saff ⚾️ (@Saffyer) reported 13 minutes ago

  Day 1 of asking @optimum & @MLBNetwork to get their **** together and return the channel to the service.

• 
  Cooljeck🍊,💊🟠π² (@CooljeckBY) reported 13 minutes ago

  Why do users experience lag when using dApps? It's very simple: blockchains lack RAM. What kind of performance do you think a computer running only on a slow hard drive will have? The @optimum team solves this problem with DeRAM (Decentralized RAM). This is a new type of RAM where data is available immediately, not 12 seconds after block confirmation. Users will benefit from using DeRAM on the blockchain: 🎮 Gaming without pauses. 🏦 DeFi without slippage. 🤖 AI without waiting. This is the crucial piece currently missing from the Web3 puzzle.

• 
  Sean Kelly (@SeanOfKelly) reported 19 minutes ago

  @SuzytheFox @OptimumHelp @optimum It couldn’t have been more generic. It’s also insulting that they try to make you believe it was a unique answer just for you. Wondering when my bill will go down. I’d ditch ESPN if I could. That’s a large part of the bill and it’s bundled.

• 
  Bo Warrior (@KennethHarman10) reported 19 minutes ago

  @optimum I am so tired of you companies using these Indian people to answer your phones you can’t understand them all I wanted to do was cancel my service cause I can’t afford it anymore and it takes an act of congress to get it done I finally hung up cause I couldn’t understand

• 
  Mark Rudick (@markrudick) reported 21 minutes ago

  @optimum @OptimumHelp Customer for 21 yrs chatting with customer service. ask for January thru March 2025 bills. They tell me it'll cost $1.50 and take 11-12 business days. When I complain they give me the phone number to cancel my service. UNREAL!!!!!

• 
  Bacchus (@Bacchus_Plays) reported 21 minutes ago

  @optimum Is there an outage in the Hudson Valley, NY? I have no internet.

• 
  Chris 🏒🥌⚽️ (@CMSepeda27) reported 21 minutes ago

  I think the best thing about over paying for @optimum each month, is when there’s an outage, you don’t get an email or text message to tell you why or how long. I’ll be glad when @ATT fiber is in our area.