Optimum outages and service status in Yorktown Heights, New York
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Full Outage Map
- Optimum generated 1 outage signal in the last 24 hours around Yorktown Heights, including 1 direct report.
- The most common problems reported in this area mention Internet and TV.
- The most recent signal from this area was received Apr 15, 10:48 AM EDT.
- Internet (50%)
- TV (50%)
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in Yorktown Heights, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Yorktown Heights, New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Yorktown Heights, New York
The most recent Optimum outage reports came from the following cities: Mount Kisco.
| City | Problem Type | Report Time |
|---|---|---|
 Mount Kisco
|
Internet | 15 hours ago |
|
Mount Kisco
|
TV | 29 days ago |
|
Ossining
|
TV | 2 months ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Optimum Issues Reports Near Yorktown Heights, New York
Latest outage, problems and issue reports in Yorktown Heights and nearby locations:
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Aidan Scanman (@AidanScanman) reported from Jefferson Valley-Yorktown, New York@optimum why don’t you guys answer anyone and you wonder why people get pissed off at you guys I mean WiFi been in and out for like the past week for like an hour at a time sometimes more than your website says no problems but There are problems everywhere everyday
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Mark Goldman (@MarkGoldman333) reported from Bedford Hills, New York@optimum ...... billing issues galore and lastly I got dropped by a rep trying to help me and nobody called back. Horrible customer appreciation!
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Kimberly Fairchild (@kf_dr) reported from Montrose, New York@OptimumHelp You emailed me that my service is restored. What a lie! Rebooted cable box and modem 5 times and nothing. Of course no one answers the phones or chat or Tweets. So I guess I now pay too much money for literally nothing. 🤬🤬
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Jenny Bostic (@prplst) reported from Putnam Valley, New York@OptimumHelp my service is STILL OUT! It went out 17 hours ago. No updates, zero customer service. This is the 7th time we’ve lost internet this summer!
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Aidan Scanman (@AidanScanman) reported from Jefferson Valley-Yorktown, New York@OptimumHelp can you please explain why every single freaking day for the past like week and a half does the WiFi go down and it doesn’t seem to be just me all we would like is an explanation
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Dan Ehlke (@dcehlk) reported from Ossining, New YorkSaw a claim that the #optimum outage may be storm-related. Those wild 15-MPH wind gusts will get ya every time. Presumably, cable is also down in Alabama.
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Danielle S Maher (@danielle_maher) reported from Somers, New YorkAnother non-stormy day with another @optimum outage! Ugh!
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Danielle S Maher (@danielle_maher) reported from Somers, New YorkWhat a joke @optimum is! Won’t give credits cause you don’t call problem in... wait time over 45 minutes. Saturday go to store to get new router even after I told phone tech that was not the problem. Internet and phone have gone out multiple times still UGH
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Bootsie Collins (@boots_66) reported from Putnam Valley, New York@OptimumHelp Um, yeah, better late than never, I guess...?
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Melia Kapri (@MeliaKPhoto) reported from Bedford, New York@Smoltog @optimum Omg my grandparents had the same problem for over a YEAR! My mom literally went to the store, they said it was canceled and they wouldn’t be charged again and YET THEY STILL DID!
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Andrew Campbell (@ARCampbell789) reported from Ossining, New York@OptimumHelp my internet is down and there is absolutely no way to reach your customer service. Second outage in a week you absolute joke
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Paul DeCaprio (@deac2360) reported from Briarcliff Manor, New York@OptimumHelp What would be helpful for a service company like yours is a map showing where crews are currently located so we customers can see progress and get an idea of when the rest of us may be up. Otherwise, looks like service restore is *****-nilly.
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Paul DeCaprio (@deac2360) reported from Briarcliff Manor, New York@OptimumHelp day 7 without service. No response of significance. Your customer service is terrible. How about letting us know what’s going on.
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The Paper Road (@ThePaperRoad) reported from Briarcliff Manor, New York@OptimumHelp 3rd service appointment technician never showed up. Are you sure you're in the cable tv business? Looking more like your in the prankster business.
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I V A N (@ivenucca) reported from Mount Kisco, New York@OptimumHelp my internet has been down for 2 hrs now. Help😫😫😫
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Baseball May Never Come Back (@Robderbs) reported from Croton-on-Hudson, New York@OptimumHelp service outage in Croton in Hudson NY
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Kimberly Fairchild (@kf_dr) reported from Montrose, New York@OptimumHelp @optimum @AlticeUSA 2.5 hours on hold with no help. Finally spent an hour waiting on the online chat only to be told that You won’t send a new remote until we ship the old one back. Or just go to the store. Neither option is something I can do.
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Lynne Darlington (@LynneDarlington) reported from Chappaqua, New York@OptimumHelp Triple play out since early afternoon yesterday. Had service call today - he said it was at the street - bad wires. Please come repair ASAP!!!
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Danielle S Maher (@danielle_maher) reported from Somers, New YorkIntermittent service since May 23 - 10-15 times a day services out everyday-tech comes out 6/16 thinks he can fix problem.Wires are all over our property but it’s working. Waiting to hear how we get underground wire crew here. Request a service credit from @OptimumHelp DENIED 😡
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Jonathan Greene (@atmasphere) reported from Lake Katonah, New York7:02am. Can’t reach the internet. Another day in @AlticeUSA @OptimumHelp Guess yesterday’s fix didn’t fix it. Shocked again with such great service.
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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Laskinzero (@laskinzero) reported@optimum Every time your internet service goes out I'm posting that your internet service is ****. Your 99% reliability is a lie.
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Joe Tattoo (@Tatt2Connection) reported@OptimumHelp @optimum Thank you. So simply cancel my account as stated. Spent far too much time on this matter.
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Henry rinkewich (@H3nrink) reported@optimum when is your trash organization coming to an agreement to bring back mlb network?
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Tyler Hugues (@tjhugues98) reported@optimum hey peckerwoods, it’s your old pal here again. Just heard the **** you tried to pull trying to jack up my Grandpa’s bill. I seriously don’t know how you still have customers. Clown show. 🤡 If I had to choose between Stone Age and you? I would choose Stone Age.
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Russell Jarosz (@RussellJ1216) reportedShoutout to @optimum for being absolutely useless in fixing my internet that’s been out for a week. Real great service you provide to loyal customers!
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Daniel Horski (@danhorski) reportedOne I get gift card I’m going back to @optimum . You can’t claim you’re 5G internet is good as cable when connection for smart home is terrible, mind you you’re gateway an on window sill with “excellent” signal.
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Jersey Friar (@JerseyFriar) reported@optimum I want to thank you. Due to your inability to fix the outage for 4 days. I found that @verizon will save me over 60% when I switch next week so thank you for saving me $180 per month
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Kenneth W (@kenneth1783) reported@OptimumHelp @optimum Well online chat doesn’t work. Call the customer service line and I get hanged up on since I use speakerphone and they say that’s against company policy. Going to the store tomorrow to cancel.
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Anots (@anotaro) reported@optimum @OptimumHelp What is the status of the outage in Flanders NJ? It has been 15 hours with no updates. @verizonfios PLEASE PLEASE PLEASE look at the outage map and offer Fios in those areas.
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Roger Kimball (@rogerkimball) reportedWARNING: if you are considering @optimum @optimumonline for your internet service, don't. They are a dishonest company that scams its customers, falsely telling them they can lower their costs by opening a "free" mobile line. It's not free. You cancel the service. They still demand payment. Outrageous.