Optimum outages and service status in Franklin, New Jersey
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Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around Franklin, including 0 direct reports.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in Franklin, New Jersey
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Franklin, New Jersey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Franklin, New Jersey
The most recent Optimum outage reports came from the following cities: Kinnelon, Lafayette, and Sparta.
| City | Problem Type | Report Time |
|---|---|---|
 Kinnelon
|
TV | 1 month ago |
|
Kinnelon
|
TV | 1 month ago |
|
Lafayette
|
Internet | 1 month ago |
|
Sparta
|
Internet | 2 months ago |
Community Discussion
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Optimum Issues Reports Near Franklin, New Jersey
Latest outage, problems and issue reports in Franklin and nearby locations:
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Matt Lewis (@Fat_Lewis17) reported from Woodport, New Jersey@OptimumHelp @optimum Hi Juan I have followed your instructions but still have not received any communication from optimum. This is a truly awful experience
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Amer Khatib (@Tahroba) reported from West Milford, New Jersey@optimum Please do something about your international customer service centers. They're rude, unsupportive and don't take the time to listen and understand the issue. 3 calls so far and they still don't understand what I'm calling about 🤯😤🤬😭
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Anthony Mangano (@AjMangano) reported from Warwick, New York@OptimumHelp @optimum has the worst customer service. Their tech support is utterly useless and all they know how to do is read from a list of solutions and piss people off. I’ve been having internet issues for months and NO HELP from Optimum.
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Brian (@njgoonies) reported from Sussex, New JerseyI used to think service electric was a bad provider but @optimum is proving me wrong. At least with service electric I could play online gaming . Now I’m lagging all over the place.
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Laura Principato (@LauraMeade12) reported from Vernon Center, New Jersey@dandorf_8 @optimum I'm thinking the same will happen here, but trying everything, already purchased a new router. Sucks when they are the only internet provider, very frustrating.
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Nadine (@nadinehm_) reported from Lake Hopatcong, New Jersey@optimum @OptimumHelp I'd like to thank you for your zero help. We resolved the issue. You suck. Goodbye
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lyss lyss (@Alyssa_Rotondi) reported from Oak Ridge, New Jersey@sara_carknee @optimum @optimum you suck!!! And so does your customer service
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Janine Brady (@msdevilsfan1529) reported from Vernon Center, New Jersey@OptimumHelp going in day 7 with barely any internet. I only have service between the hours of about 7 pm to 6 am. I’m unable to work. This needs to be tended to immediately and not just push to another person. Maybe if I stop paying I’ll get service.
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Christopher Kelly (@Chefchrisk802) reported from Warwick, New York@OptimumHelp no internet service for going on 3 hours now. I can not even get in to my box and reset the router. It stuck on router intlizing. What is going on?
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Bridget (@bridge_t66) reported from Kinnelon, New JerseyAnother day where internet is spotty and I can’t get my homework done because @optimum is a garbage service run by unhelpful, trash people that don’t give a single **** that you spend hundreds of dollars each month to have no internet
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Matt Lewis (@Fat_Lewis17) reported from Woodport, New Jersey@optimum @OptimumHelp my internet is out!!! I have important things that I need it for. This is unacceptable service
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Matt Lewis (@Fat_Lewis17) reported from Woodport, New Jersey@OptimumHelp your customer service is disgusting. No service that your customers pay for and you don’t even allow us to speak to a person. You should be embarrassed and truly are a shit company
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KarynHickmanGardiner (@khgard03) reported from Warwick, New York@OptimumHelp trying to get in contact with customer service x3 days w/o success. Need replacement box. Local store closed. Also tried to request service visit no luck. Please advise.
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Matt Lewis (@Fat_Lewis17) reported from Woodport, New Jersey@verizonfios @optimum I never had such issues with fios as I do with optimum. If you were available in our neighborhood I’m sure everybody would switch! Come here fios!
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Laura Principato (@LauraMeade12) reported from Vernon Center, New Jersey@optimum took over for SECTV, and they are horrible. Nothing but problems from the time that they took over. Internet service is awful, customer service is horrible, internet cuts in and put all day.
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Leslie Ann Banfitch (@Makeupbaroness) reported from Andover, New JerseyI don’t know what happened to @optimum cable company, but they’re driving me to drink! The absolute, worst customer service!
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Laura Principato (@LauraMeade12) reported from Vernon Center, New JerseySaid that they sent a new modem out but can't track the package, they know it was sent out on May 21, but can't provide a tracking number. @optimum said that they do not have a specific department to ship out products! Meanwhile I'm paying for horrible service!
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Anthony Mangano (@AjMangano) reported from Warwick, New York@optimum @OptimumHelp has the worst service. I have called and complained many times and got nowhere. They say everything is fine when it’s not. Internet is constantly cutting out making it impossible to do anything online including stream. #optimumsucks #streamingsucks
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Janine Brady (@msdevilsfan1529) reported from Vernon Center, New Jersey@optimum I have had internet issues since you installed in January. Three modems later your last tech guy installed a modem, took off and FORGED MY NAME that the work was complete! Still no internet and my name was forged!!!
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Richards (@scrappydoctor22) reported@optimum do not use optimum. I canceled on 3/11/26. I had 4 days of outage, they reimbursed me $3.04. I do not pay $.76/day for Internet. also were giving me a credit for HBO Max, ended w/o notice-I didn’t need as I was getting thru Verizon,charged me a whole month when cancelled
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Grows On Trees (@on_trees13711) reported@OptimumHelp @optimum Today, I was told there would be a 2-4 hour wait to talk to a supervisor to resolve this issue. When I had previously cancelled, I was told by a customer service rep that I would be receiving a refund. Yet, Optimum Mobile is still billing me. What gives?
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Laskinzero (@laskinzero) reported@optimum Your internet service is ****.
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Joe Tattoo (@Tatt2Connection) reported@OptimumHelp @optimum Thank you. So simply cancel my account as stated. Spent far too much time on this matter.
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Lauren Sheible (@lauren_sheible) reported@optimum again u failed! Tv won’t connect to the internet and its baseballs opening night! Pay for this, pay for that, free upgrade to fiber optic, and still, everything sucks!!!
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ˢᴿ SL!MeTo (@oSliMeTo_) reportednever get @optimum for your internet provider , they are the WORST to have !
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NotAphd3 (@notaphd3) reported@optimum Service is down
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Donna (@Donna94884759) reported@Suddenlink @optimum This is the worst company ever. Every person you talk to has a different story.
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Steven Richards (@scrappydoctor22) reported@optimum do not use optimum. I canceled on 3/11/26. I had 4 days of outage, they reimbursed me $3.04. I do not pay $.76/day for Internet. also were giving me a credit for HBO Max, ended w/o notice-I didn’t need as I was getting thru Verizon,charged me a whole month when cancelled
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Mr. M (@11Mr_M) reported@DustinFinn @optimum @OptimumHelp You are speaking a different language. I just know mine is slow lol.