Optimum outages and service status in West Hills, New York
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Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around West Hills, including 0 direct reports.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in West Hills, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in West Hills, New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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Optimum Issues Reports Near West Hills, New York
Latest outage, problems and issue reports in West Hills and nearby locations:
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Mo (@bigboutya1) reported from East Farmingdale, New York@EMauraA I fell asleep last night, went back into the app this morning and now it's asking for a sign in. I signed in and got a message that my Optimum settings won't allow me to view this. They only have basic coz they have #firestick #90DayFiance
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Mirro (@RichMirro) reported from Levittown, New York@OptimumHelp I have been on hold for technical support for 2 hrs the help online chat no answer . I need this for work. If I don’t work I can’t pay you. Which you will turn off service . So could someone answer the phone or do something please #worstcustomerservice
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shahtech (@shahtech) reported from West Hills, New YorkNo internet in 11747 (Melville) ... plz help @OptimumHelp
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edward curry (@curry_edward) reported from Oyster Bay, New York@OptimumHelp I have no service 2 days now, technician came and still no service? 5165324063 cell phone works
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Levar Sterling (@LevarSterling) reported from Wheatley Heights, New York@OptimumHelp—zip 11798 No internet/cable service since 3am this morning and absolutely no indication when or if it will be resolved. Please provide a realistic time frame update. It’s imperative as I need to work from home. Thanks
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Sarah Eltabib (@seltabib) reported from Oyster Bay, New York@OptimumHelp I’ve been on hold for over 1 hr— 15 min! This is excessive. This is unprofessional! My modem is down and I have courses to teach!
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NoScoringTillBelmont (@MMBNYI) reported from Farmingdale, New York@OptimumHelp is this a ******* joke? How does everyone in Farmingdale have power, but your shitty service has been off for nearly 18 hrs.
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Kevin ♏️ (@kporz78) reported from Farmingdale, New York@optimum @OptimumHelp How do so change the SSID and password on the new altice modem/router combo I just got ?? #help
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John Tempro (@johntempps) reported from Elwood, New York@OptimumHelp Still have not gotten any help!!!!!!!
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Christina O'Connell (@Irishroots115) reported from Farmingdale, New YorkMy brand new WiFi is out AGAIN... and I put in for a call from @optimum @OptimumHelp 7 hours ago. Nothing. They still haven’t corrected my bill and gave me faulty equipment. Checking out @DishNetwork tomorrow. Anyone have it? How’s the service?
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Jennifer Scamell (@JenniferScamell) reported from Oyster Bay, New York@OptimumHelp @optimum So many families without Wi-Fi, TV, and phone service in New York. No estimate on when it will be fixed call customer service has been terrible. But you still took my money yesterday so I guess that system still works.
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LightHouse Mashelle (@LITEHOUSEMASHEL) reported from Deer Park, New York@optimum why is that as a new customer your fraudulently say I have service when the tech didn’t complete the installation all because you assigned the wrong line on the pole to my house now I have no service and your customer service sucks. Hang up and transfers why switch?
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colleen (@coli_white) reported from Farmingdale, New York@_taylorquinn @optimum having the same problem wtf
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Levar Sterling (@LevarSterling) reported from Wheatley Heights, New York@OptimumHelp Is there an outage in Wheatley Heights, NY? Please advise.@optimum
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Marvin Kirschenbaum (@MarvKirsch) reported from Plainview, New York@OptimumHelp I understand that my area is having issues, Plainview, LI. Could I get an update?
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Suz (@suz321) reported from Farmingdale, New York@OptimumHelp How do I report an outage, down lines, no service for CT? Phone system hangs up and message app on website is stalled out.
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Jennifer Scamell (@JenniferScamell) reported from Oyster Bay, New York@OptimumHelp service is still out in Oyster Bay, NY and customer service is unresponsive. When we the service be restored?
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LightHouse Mashelle (@LITEHOUSEMASHEL) reported from Deer Park, New York@optimum @AlticeUSA worst company ever. How can you fraudulently say you install service and cancel service on customers without their consent
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Matthew Hill (@TheOnlyMattHill) reported from Centerport, New York@OptimumHelp no service at 52 laurel hill road, Centerport ny...cable boxes are fine but tree took optimum line down please come out and fix.
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Mark Fischl (@mafischl) reported from Northport, New York@OptimumHelp I have a line down in front of my house on Brinkman Court in Huntington
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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ecr.socialmedia (@ecr_socialmedia) reported.@optimum no longer has the @MLBNetwork, @MLB? Do you people think that customers are going to continue with your service at all now that we have to have 5+ paid steaming services for one sport?
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rMetsBack? (@yMets00) reported@OptimumHelp Classic copy & paste robot response. No help. Shocker @optimum in what universe is this fair? I buy a package which includes @MLBNetwork. YOU TOOK IT AWAY and I still pay the same price. I know I'm just a number on your books, but you could pretend to care about customers ?
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tennis.sushi.CA.NY.JPN (@eric_newyork) reported@OptimumHelp @optimum @AlticeUSA #optimum this is the worst company filled with liars. I was promised a 3 year monthly amount guaranteed by the retention center. I just got a bill that was $175 more than I’m supposed to pay. And terrible customer service
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FV (@51566f) reported@optimum what is the status of the outage in Monmouth county? No outage reported on the outage map but it’s been almost 12 hours. Can’t wait to switch providers in a few months.
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jody schwartz (@JodysJody) reported@OptimumHelp @optimum You’re never any help
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Joe Tattoo (@Tatt2Connection) reported@OptimumHelp @optimum Thank you. So simply cancel my account as stated. Spent far too much time on this matter.
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Sean Kelly (@SeanOfKelly) reported@optimum So when are you going to stop messing around and bring back @MLBNetwork ? My bill hasn’t gone down 1 cent. I think you owe us a 2 month refund.
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💙OG Rell 🧡 (@JrellN) reported@optimum I was on the phone with you + @ATT for 8 freaking hours, yall took my whole day away from me just to transfer and unlock my phone took me all day just to get a damn unlock codem paid 600 bucks to pay off my at&t account just for my phone still not to be activated..this isnt right
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ℕgonna (@Ngonna) reported@Steve_A_Reno @Starlink I’ve actually looked into it. It’s cheaper than my bundled package of garbage from @optimum
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todd shannon (@wncoach) reported@OptimumHelp @optimum You are not going to help. Look back through my call log and my service history and you will see nothing has been done since last summer after many hours I have put in to get this resolved. It makes your company look terrible.