Optimum outages and service status in Neptune City, New Jersey
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around Neptune City, including 0 direct reports.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in Neptune City, New Jersey
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Neptune City, New Jersey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Neptune City, New Jersey
The most recent Optimum outage reports came from the following cities: Bradley Beach.
| City | Problem Type | Report Time |
|---|---|---|
 Bradley Beach
|
2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optimum Issues Reports Near Neptune City, New Jersey
Latest outage, problems and issue reports in Neptune City and nearby locations:
-
Mike Barrett (@MikeyB2624) reported from Fairfield, New Jersey@optimumhelp @OptimumHelp been trying to get a response for two days and no one will inform of status of outage
-
Michael Lanterman (@MLanterman73) reported from Wall Township, New Jersey@OptimumHelp @tms2012 Andre, how long does it take you to cut and paste that message while just changing the customer name? Have you done what you are telling Tania to do? It doesn’t work!
-
Michael Lanterman (@MLanterman73) reported from Wall Township, New Jersey@OptimumHelp Some of your subscribers? Your crews are mobilized? 40+ hours of no connectivity to cable, phone and internet and crews are finally mobilized? Yet still no information on where there are mobilized or when service can be expected! Total failure from top down on this one!
-
kitamama (@ArendtLisa) reported from Borough of Neptune City, New Jersey@OptimumHelp How is it my TV is hard wired to my router yet your service STILL SUCKS?
-
PeteS (@peteds) reported from Ramtown, New Jersey@OptimumHelp hi Whitney, my question is regarding a note that I believe is included on all bills for internet service so isn't specific to me. I am curious why Optimum would not allow adding email addresses to current accounts.
-
Craig Iandoli (@CEye_8) reported from Howell, New Jersey@OptimumHelp My house In howell has been out for 2 days now, please fix this.
-
PeteS (@peteds) reported from Ramtown, New Jersey@optimum no current problem, just think it's not great to reduce customers' upload speeds because other ISPs do.
-
honneerider (@honneerider) reported from Bradley Beach, New Jersey@OptimumHelp No internet in Bradley beach and one hour on phone loop awaiting tech support. Will this ho on all night. I have work I need the internet to do!
-
Ali Nugent (@OfAllThingsAli) reported from Neptune City, New JerseyPlease optimum just connect me to the god damn internet I’m begging you
-
HairCultSalonandSpa (@haircult88) reported from Asbury Park, New Jersey@OptimumHelp I have not had internet service since 12pm today! What is going on?!!!!!
-
Bill Clarke (@billclarke2) reported from Ocean Grove, New JerseySo @optimum has shut me off. Despite asking for call backs that I never got. Reporting to @NJBPU tomorrow.
-
Ali Nugent (@OfAllThingsAli) reported from Neptune City, New Jersey@OptimumHelp @optimum going on day 2 of no service and unable to get in contact with literally anyone from your service. You’re putting 5 people who are working from home during a pandemic at risk of losing their jobs because of your shit service
-
Caseyscloset (@alltypesoffresh) reported from Farmingdale, New Jersey@OptimumHelp Thank you for your patience?? OPTIMUM! I have been dealing with this horrific internet service for MONTHS!! You don’t do anything about it. Then when my bill comes I have to pay it or I won’t be able to speak to someone when I try to call! I hate this man!!!!!🤬🤬
-
Pete (@peteds) reported from Ramtown, New Jersey.@OptimumHelp seems @Optimum service is a yoyo in southern Howell. Internet only went out ~630pm - I called & it was restored then 5 minutes later internet & phone went down, came up & down again - ¯\_(ツ)_/¯
-
M. Hostnik (@rocksANDglitter) reported from Belmar, New JerseySOS @OptimumHelp we are down + out over here #Outage #NotAgain 😐
-
John Napoli (@John_N_Wx) reported from Howell, New JerseyMaybe utilities like @JCP_L and @optimum should face major fines for each day a storm knocks out their service. Maybe then they'd actually get serious about upgrading infrastructure. It's not like this hasn't happened many, many times before.
-
Joe Montes (@notjoemontes) reported from Howell, New Jersey@OptimumHelp cable, internet, and phone are down since last night. I tried to get in contact with a representative on the website but was unsuccessful. I am in Howell, NJ
-
Pam (@pamnation411) reported from Howell, New Jersey@OptimumHelp so unfortunate that you can not provide decent service during these remote times . I haven’t had WiFi for 2 days ... no appointment for days
-
-
Joe Montes (@notjoemontes) reported from Howell, New Jersey@OptimumHelp hello I have reached out to multiple platforms and still no response from OptimumHelp. Cable, phone, and internet have been down since last night. Why haven’t I gotten assistance? I see the twitter account is active.
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
-
Mel Bass (@where_im_at) reported.@optimum 8 hour outage, what gives?
-
Joe Tattoo (@Tatt2Connection) reported. @optimum @OptimumHelp after spending many hours dealing with your customer service representatives I am reaching out to X to solve our problem. You have been over charging our ACCOUNT. You customer service sucks. Over an hour to cancel account.
-
Joe Tattoo (@Tatt2Connection) reported@OptimumHelp @optimum Thank you. So simply cancel my account as stated. Spent far too much time on this matter.
-
Cooljeck🍊,💊🟠π² (@CooljeckBY) reportedWhy do users experience lag when using dApps? It's very simple: blockchains lack RAM. What kind of performance do you think a computer running only on a slow hard drive will have? The @optimum team solves this problem with DeRAM (Decentralized RAM). This is a new type of RAM where data is available immediately, not 12 seconds after block confirmation. Users will benefit from using DeRAM on the blockchain: 🎮 Gaming without pauses. 🏦 DeFi without slippage. 🤖 AI without waiting. This is the crucial piece currently missing from the Web3 puzzle.
-
Joey (@Degenerate0123) reportedHey @optimum @OptimumHelp I need some help with my service
-
patrick beard (@harrelson69) reported@OptimumHelp @SeanOfKelly @optimum The only way the customers will be happy is putting mlb network back on the system. Stop with the statement that you pushed for a fair renewal.
-
Elchingarito (@Elchingarito1) reported@optimum Maybe when it actually works. Mines been cutting out for a week and a half. Spent a hour and a half on the phone with customer service and they made it worse. Even got a new modem. Maybe you should teach your service technicians how to replace coaxial lines instead of just running a bypass.
-
Dustin (BusySignal-KE2EFX) (@DustinFinn) reported@OptimumHelp @optimum A Type-Length-Value (TLV) configuration element with an Object Identifier (OID) was received but not recognized by the modem. This is typically a minor compatibility issue between modem firmware and CMTS configuration — often harmless but can indicate a firmware mismatch.
-
Grows On Trees (@on_trees13711) reported@OptimumHelp @optimum Today, I was told there would be a 2-4 hour wait to talk to a supervisor to resolve this issue. When I had previously cancelled, I was told by a customer service rep that I would be receiving a refund. Yet, Optimum Mobile is still billing me. What gives?
-
Russell Jarosz (@RussellJ1216) reportedShoutout to @optimum for being absolutely useless in fixing my internet that’s been out for a week. Real great service you provide to loyal customers!