Optimum outages and service status in Borough of Neptune City, New Jersey
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Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around Borough of Neptune City, including 0 direct reports.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in Borough of Neptune City, New Jersey
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Borough of Neptune City, New Jersey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Borough of Neptune City, New Jersey
The most recent Optimum outage reports came from the following cities: Bradley Beach.
| City | Problem Type | Report Time |
|---|---|---|
 Bradley Beach
|
2 months ago |
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Optimum Issues Reports Near Borough of Neptune City, New Jersey
Latest outage, problems and issue reports in Borough of Neptune City and nearby locations:
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njgr81 (@njgr81) reported from Neptune City, New JerseySo, @OptimumHelp support says I can “chat” (failed 2 help twice), “call” endless hold or callback option with “over 45 min wait” or “tweet” no response since Friday night. DM w/ no response either! Thought I wanted Altice One now I’m not so sure🤔
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mike zelenak (@mike_zelenak) reported from Fairfield, New Jersey@optimum I’ve lost all my children networks and yes network for as customer service said “a glitch” have to wait to Wednesday for someone to come out
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Street Dogg (@StreetBulldogg) reported from Wall Township, New Jersey@KPMueller Hi. I saw your story from a couple years ago regarding Cablevision and their “modem fee”. It is now $10 per month. I just picked up on this. I have an old brochure stating that the modem is free as long as the customer maintains Optimum Voice.
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K (@picturechaser) reported from Belmar, New Jersey@OptimumHelp is there something happening in the 07717 area? I never understood frustration more then in the last few months
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Andrew Capone (@AVCapone) reported from Wall Township, New Jersey@OptimumHelp Internet Service Outage, Candlewood Lane, Sea Girt.
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Mike Barrett (@MikeyB2624) reported from Fairfield, New Jersey@OptimumHelp I have messaged, called and tweeted and can’t get a response about service outage that occurred hours after storm passed house. Service not working in farmingdale nj
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Su Ring (@Motley_Su) reported from Shark River Hills, New JerseyHey, #NewJersey friends- is your @optimum cable service out? I'm trying to get a straight answer (on w/customer service rn who says there's an outage but not sure our problem is connected. Neither Optimum nor @OptimumHIT has tweeted in at least 2 days. I almost miss @Xfinity
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M. Hostnik (@rocksANDglitter) reported from Belmar, New JerseySOS @OptimumHelp we are down + out over here #Outage #NotAgain 😐
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Mario A (@toothdocx) reported from Point Pleasant Beach, New Jersey@optimum @OptimumHelp I have 2 virtual medical appts for my 86yo mother and no cable or internet service. You guys are the worst. No tech until Tuesday? This happens all too often. I guess it’s @verizonfios
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Caseyscloset (@alltypesoffresh) reported from Farmingdale, New Jersey@OptimumHelp Thank you for your patience?? OPTIMUM! I have been dealing with this horrific internet service for MONTHS!! You don’t do anything about it. Then when my bill comes I have to pay it or I won’t be able to speak to someone when I try to call! I hate this man!!!!!🤬🤬
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Joe Montes (@notjoemontes) reported from Howell, New Jersey@OptimumHelp changing the batteires in my remote won’t help the internet outage I’m experiencing. Why haven’t I received an update as to when I could expect the internet, cable, and phone to be working again? This is poor customer experience.
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honneerider (@honneerider) reported from Bradley Beach, New Jersey@OptimumHelp No internet in Bradley beach and one hour on phone loop awaiting tech support. Will this ho on all night. I have work I need the internet to do!
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Joe Montes (@notjoemontes) reported from Howell, New Jersey@OptimumHelp hello I have reached out to multiple platforms and still no response from OptimumHelp. Cable, phone, and internet have been down since last night. Why haven’t I gotten assistance? I see the twitter account is active.
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Karen Golding (@KarenEGolding) reported from Bradley Beach, New Jersey@OptimumHelp any idea when we can expect service restored in Bradley Beach NJ????
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PeteS (@peteds) reported from Ramtown, New Jersey@OptimumHelp our most recent bill has a note stating “Starting May 4, customers will no longer be able to create new Optimum email addresses. Active email addresses created prior to that date will continue to be supported.” Is this the start of dropping email service totally?
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PeteS (@peteds) reported from Ramtown, New Jersey@OptimumHelp need a little help, I am again getting an email stating one of my email accounts hasn’t been accessed in 90 days & will be deleted in 7 days. It has been accessed as required as of a week or so ago. This email is going to all my other email accounts. Please advise
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Bill Clarke (@billclarke2) reported from Ocean Grove, New JerseySo @optimum has shut me off. Despite asking for call backs that I never got. Reporting to @NJBPU tomorrow.
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Michael Lanterman (@MLanterman73) reported from Wall Township, New Jersey@OptimumHelp This would now be my 4th attempt at a response from you with nothing, nada, no even acknowledgement of my existence, until my bill is due I’m sure!...40 hours with no service, unable to work since Tuesday, no estimate of when service will be back. Am I in the Twilight Zone?
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Michael Lanterman (@MLanterman73) reported from Wall Township, New Jersey@OptimumHelp @tms2012 Andre, how long does it take you to cut and paste that message while just changing the customer name? Have you done what you are telling Tania to do? It doesn’t work!
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Pam (@pamnation411) reported from Howell, New Jersey@OptimumHelp so unfortunate that you can not provide decent service during these remote times . I haven’t had WiFi for 2 days ... no appointment for days
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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Jenn (@JennG110) reported@jaybronious @optimum @AlticeUSA The absolute WORST customer service, ever. It took me a 2 hours phone call to cancel cable. This was after two prior one hour calls which were mysteriously dropped midway. Let them know you’ll be contacting the AG to file a complaint
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Tim (@Timmay7) reported@optimum get it right. I tried to change service and asked for my ss number. Then tried to cxl and was kept getting new sales ideas. Couldn’t speak to a manager. Get it right. @BarstoolBigCat
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Joe Tattoo (@Tatt2Connection) reported@OptimumHelp @optimum Thank you. So simply cancel my account as stated. Spent far too much time on this matter.
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FV (@51566f) reported@optimum what is the status of the outage in Monmouth county? No outage reported on the outage map but it’s been almost 12 hours. Can’t wait to switch providers in a few months.
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Henry rinkewich (@H3nrink) reported@optimum how much longer until we resolve the issue with @MLBNetwork @optimum is truly the Worst service available.
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💙OG Rell 🧡 (@JrellN) reported@optimum I was on the phone with you + @ATT for 8 freaking hours, yall took my whole day away from me just to transfer and unlock my phone took me all day just to get a damn unlock codem paid 600 bucks to pay off my at&t account just for my phone still not to be activated..this isnt right
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Flurpledur (@Flurpledur) reportedTwo days in a row my games are unplayable because @optimum is inconsistent garbage
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Dustin (BusySignal-KE2EFX) (@DustinFinn) reportedDear @OptimumHelp @optimum This is not a good thing. 714000000 Hz 0.7 dBmV 32.5 dB Corrected 128,969,223 UnCorrected 10,416,162 Amount of symbols being force corrected is exhibition of an issue. Your tech was polite however you do not empower him to actually support this.
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Laskinzero (@laskinzero) reported@optimum Your internet service is ****.
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Joe Tattoo (@Tatt2Connection) reported@OptimumHelp @optimum Thank you. So simply cancel my account as stated. Spent far too much time on this matter.