Optimum outages and service status in New City, New York
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Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around New City, including 0 direct reports.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in New City, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in New City, New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near New City, New York
The most recent Optimum outage reports came from the following cities: Pomona.
| City | Problem Type | Report Time |
|---|---|---|
 Pomona
|
TV | 1 month ago |
|
Spring Valley
|
Internet | 2 months ago |
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Ossining
|
TV | 2 months ago |
|
Spring Valley
|
Internet | 2 months ago |
Community Discussion
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Optimum Issues Reports Near New City, New York
Latest outage, problems and issue reports in New City and nearby locations:
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King Maine (@KingMaine1328) reported from Croton-on-Hudson, New York@optimum @OptimumHelp is a bullshit company I would advise anybody looking for cable internet service to never deal with them EVER 🖕🏽🖕🏽🖕🏽🖕🏽 **** you @optimum & **** you @OptimumHelp who’s ever reading this from your company 🗣SUCK MY ****
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Baseball May Never Come Back (@Robderbs) reported from Croton-on-Hudson, New York@OptimumHelp service outage in Croton in Hudson NY
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Andrew Campbell (@ARCampbell789) reported from Ossining, New York@OptimumHelp my internet is down and there is absolutely no way to reach your customer service. Second outage in a week you absolute joke
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❄️Yukai☃️☕🐝🎮⛰🚶♂️ (@Yukai00) reported from Haverstraw, New York@OptimumHelp we been having connection issues ever since we upgraded to a new modem and even after getting a extender it hasn't resolved the issue. I'm tired of being Dismissed every time I call to complain with no real resolution.
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Debbie Morgan (@DMorgan606) reported from Montebello, New York@OptimumHelp just spent 90 minutes “chatting” with customer service - still no WiFi
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Kimberly Fairchild (@kf_dr) reported from Montrose, New York@OptimumHelp When will service be back in zip code 10548? It had been more than 24 hours. It is impossible to work from home with no internet. I hope I won’t be charged for these hours of no service.
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Kevin Ednie (@kevinednie) reported from Stony Point, New York@OptimumHelp After literally months of attempting to get through to Optimum customer support I have given up. Your equipment has been disconnected as of August 19. If you want it back contact me.
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NO-LOOPS 😐 (@patrickgillon1) reported from Nyack, New York@OptimumHelp your service has gone down several times the last 48 hours! This is unacceptable!! What a ******* joke.
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Kimberly Fairchild (@kf_dr) reported from Montrose, New York@OptimumHelp @AlticeUSA @optimum Waiting over an hour on hold just to request a new remote. Online messaging keeps dropping me. Already been hung up on via phone. Awesome customer service. It’s fun having an unusable TV bc of no working remote.
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Marty Katigbak (@MartyKatigbak1) reported from Congers, New York@OptimumHelp Service is down in my area? I have no internet atm 10920 zip
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#JoeJudgeszn (@whoda123) reported from Congers, New York@optimum @OptimumHelp keep getting init failed error on altice 1 box. Did reset 3x and still not working. What else can i do?
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Andrew Campbell (@ARCampbell789) reported from Ossining, New York@OptimumHelp system literally hangs up on customers. absolute **** service. You're a joke. Verizon come to Ossining please!
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Kimberly Fairchild (@kf_dr) reported from Montrose, New York@OptimumHelp You emailed me that my service is restored. What a lie! Rebooted cable box and modem 5 times and nothing. Of course no one answers the phones or chat or Tweets. So I guess I now pay too much money for literally nothing. 🤬🤬
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Andrew Campbell (@ARCampbell789) reported from Ossining, New York@OptimumHelp Hahahah are you ******* kidding me?! You reply to this tween 6 days later?? My service is fine now no thanks to your customer service.
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Antonio Soares Jr (@gfyac) reported from Croton-on-Hudson, New York@OptimumHelp For the last 2 weeks we have had intermittent internet access which is very frustrating. Our bill went up about $20 without warning and the service got worse. We have had Net issues before and replaced the modem. always works for about a month then gets spotty
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Jesse Miksic (@miksimum) reported from Croton-on-Hudson, New York@OptimumHelp possible outage in Peekskill NY?
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Kimberly Fairchild (@kf_dr) reported from Montrose, New York@OptimumHelp @optimum @AlticeUSA 2.5 hours on hold with no help. Finally spent an hour waiting on the online chat only to be told that You won’t send a new remote until we ship the old one back. Or just go to the store. Neither option is something I can do.
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George Fonseca (@GeorgeFonseca20) reported from Stony Point, New York@OptimumHelp why don’t we have one America news network
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Victor Cataldo (@vvc1968) reported from Croton-on-Hudson, New York@OptimumHelp. I'm in zip code 10567. Got an email saying service was restored. It isn't. And yes, I reset the router...twice. "Router Init Failed" is displayed...same as it has been since Wednesday.
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Jennifer Studwell (@jenstudwell) reported from New City, New York@optimum Ypur cable service is becoming impossible to tolerate. I cannot get through a single streaming program without being interrupted with buffering.
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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Saff ⚾️ (@Saffyer) reportedDay 1 of asking @optimum & @MLBNetwork to get their **** together and return the channel to the service.
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Kenneth W (@kenneth1783) reportedOK @optimum — help me understand this. Chat (after logging in): “You must call to get a Port Code.” Call support: Refused to help and hung up. Store visit: Gave my phone number and got the Port Code email instantly. No ID check. No name verification. Make this make sense.
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Ralph 🇺🇸 (@bulldogD502) reported@optimum your service is crap. This is the second outage this week in my area. You need to fix this
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todd shannon (@wncoach) reported@OptimumHelp @optimum You are not going to help. Look back through my call log and my service history and you will see nothing has been done since last summer after many hours I have put in to get this resolved. It makes your company look terrible.
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Johnny Clash (@JohnnyFNClash) reportedJust called optimum to cancel my service and first “Dana” disconnected when I said I wanted to cancel. I called back and “Camille” laughed and hung up again. Disconnected by 5 different people. Do better @optimum. Hey @verizonfios👋
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njbenfiquista24 (@njbenfiquista89) reported@OptimumHelp @RLS39800575 @optimum Fix the outage in Newark then. We haven’t had connection all day
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Flurpledur (@Flurpledur) reported**** you @optimum you over charge your customers, make **** AI slop ads and provide the WORST internet possible
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Mark Rudick (@markrudick) reported@optimum @OptimumHelp Customer for 21 yrs chatting with customer service. ask for January thru March 2025 bills. They tell me it'll cost $1.50 and take 11-12 business days. When I complain they give me the phone number to cancel my service. UNREAL!!!!!
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rMetsBack? (@yMets00) reported@DustinFinn @optimum @OptimumHelp fiber is crap too. Only benefit I've found is they decreased my price (for now). Service is spotty, no noticeable speed increase, and for whatever reason all sports are on a 90 second delay. It's awful If Verizon would ever get FIOS up on my side of town I'd jump immediately
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Kenneth W (@kenneth1783) reportedThis is a joke right? @optimum @OptimumHelp states they will help but once you call they say No and Hang up on you. They also won’t do anything that has an audit trail. They hate putting things in writing.