Optimum outages and service status in Thornwood, New York
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Full Outage Map
- Optimum generated 1 outage signal in the last 24 hours around Thornwood, including 1 direct report.
- The most common problems reported in this area mention Internet and TV.
- The most recent signal from this area was received Apr 15, 10:48 AM EDT.
- Internet (50%)
- TV (50%)
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in Thornwood, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Thornwood, New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Thornwood, New York
The most recent Optimum outage reports came from the following cities: Mount Kisco, and White Plains.
| City | Problem Type | Report Time |
|---|---|---|
 Mount Kisco
|
Internet | 15 hours ago |
|
Mount Kisco
|
TV | 29 days ago |
|
White Plains
|
Wi-fi | 1 month ago |
|
Ossining
|
TV | 2 months ago |
|
White Plains
|
Internet | 3 months ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Optimum Issues Reports Near Thornwood, New York
Latest outage, problems and issue reports in Thornwood and nearby locations:
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Lauren Gualdino (@LaurenGualdino) reported from Briarcliff Manor, New York@OptimumHelp several homes on my street have been out all Optimum services; phone, internet and cable since 3am last night. Customer support is impossible to contact. Time to call FiOS...
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Dan Ehlke (@dcehlk) reported from Ossining, New YorkSaw a claim that the #optimum outage may be storm-related. Those wild 15-MPH wind gusts will get ya every time. Presumably, cable is also down in Alabama.
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Gabrielle Simpson Gambrell (@_GiftofGab_) reported from White Plains, New York@optimum @OptimumHelp I have called more than 10x. My internet and cable service is horrendous. I’ve been on the line for an hour with someone who doesn’t understand me. I keep repeating myself. This is ridiculous when I lay you hundreds a month and have for more than a decade.
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marie (@marie70329544) reported from White Plains, New York@OptimumHelp my bill just increased by $ 14.74! When looking at details I am being charged $10.47 for Regional Sports. Never signed up for Regional Sports. Please help clear this up
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Andrew Campbell (@ARCampbell789) reported from Ossining, New York@optimum you're an absolute joke. Every single time my internet buffers I wonder if it's gonna be a multi day outage. Guess what?!
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Andrew Campbell (@ARCampbell789) reported from Ossining, New York@OptimumHelp I received an email my service had been restored last night at 10. It's still down!
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Alden Schneid (@Alden1108) reported from Hawthorne, New York@OptimumHelp trying to get Redzone but they ask for a pin. Never remember getting one, what do I do??
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lawlootz (@lawlootz) reported from Ossining, New York@OptimumHelp I have tried to get a person on the phone and on chat for almost 2 weeks! I need a service appointment set up ASAP! I can’t get anyone! I currently have2mb when I pay for 300mb!! Not acceptable!
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Tiffany Page (@tiffitis) reported from Pleasantville, New York@lukeschantz @optimum Thanks Luke. I swapped out their router with an eero mesh router at the beginning of pandemic. Great connectivity over 300 when it is working but what happens is intermittently it just goes out. They were here Weds and said they fixed the problem but it happened again today.
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Barry Graubart (@graubart) reported from Irvington, New YorkHey @OptimumHelp when your internet and cable have been down for 2 days after storm, the least you can do is allow me to access cable via your mobile app without requiring me to be on my WiFi (which is down b/c you can’t get my internet service back up)
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Paul DeCaprio (@deac2360) reported from Briarcliff Manor, New York@OptimumHelp any update on the Ossining/Briarcliff area outage?
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Andrew Campbell (@ARCampbell789) reported from Ossining, New York@OptimumHelp This is inexcusable. Fine there's bad infrastructure and you need time to fix it but at least tell us that, don't leave us in the dark!
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Tea Sprung (@SprungElizabeth) reported from White Plains, New York@OptimumHelp wifi is not working. Can you fix this? Please notify when - and provide credit for time lost- thanks!
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bianna cardinale (@biannacardinale) reported from Chappaqua, New York@OptimumHelp Chappaqua, Westchester customers without service for over 30HRS.
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King Shark Stan Account (@aidang127) reported from Hawthorne, New YorkNothing worse than @optimum except their customer service
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bianna cardinale (@biannacardinale) reported from Chappaqua, New York@OptimumHelp Our service has been out since last night. What is the timetable?
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Gabrielle Simpson Gambrell (@_GiftofGab_) reported from White Plains, New York@optimum @optimum this is no way to treat well paying customers. My husband and I are working from home. We need properly internet. And I am not receiving all of the expensive premium service that a I am paying for.
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Amanda North (@anorth21) reported from Valhalla, New YorkAfter the terrible service from @optimum it will be good to switch to another internet provider ASAP. 6 days of internet issues without a plan for resolution. Never again.
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irenelevine (@irenelevine) reported from Pleasantville, New York@optimum please help — no phone no cable no internet “triple no play”
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Gabrielle Simpson Gambrell (@_GiftofGab_) reported from White Plains, New York@optimum @optimum this is no way to treat well paying customers. My husband and I are working from home. We need proper internet. And I am not receiving all of the expensive premium service that a I am paying for.
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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Laskinzero (@laskinzero) reported@optimum your internet service is ****
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Balla (@Balla3814943834) reported@TheJarettDiaz @optimum Just switch providers they won’t learn we pay bills for bad service
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Lando (@orlandojr88) reported@optimum yall a damn scam. No where does it say one time fee off 100 bucks. Putting stop payment to the right away.!
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Henry rinkewich (@H3nrink) reported@optimum when is your trash organization coming to an agreement to bring back mlb network?
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Laskinzero (@laskinzero) reported@optimum your internet service is ****.
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Russell Jarosz (@RussellJ1216) reportedShoutout to @optimum for being absolutely useless in fixing my internet that’s been out for a week. Real great service you provide to loyal customers!
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Sean Kelly (@SeanOfKelly) reported@SuzytheFox @OptimumHelp @optimum It couldn’t have been more generic. It’s also insulting that they try to make you believe it was a unique answer just for you. Wondering when my bill will go down. I’d ditch ESPN if I could. That’s a large part of the bill and it’s bundled.
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Will Wagner 🟧 (@WillWagnerMusic) reportedCrazy that @CBS doesn't work with @optimum. @OptimumHelp is there any plans to have a working login before next weekend's NCAA games?
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Flurpledur (@Flurpledur) reported13 total days (at least that I logged) We had unstable upload speeds, maybe even download. @optimum is LITERALLY the biggest scam I've ever seen. The fact that they are still in business is a ******* joke
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NJ Home Maintenance Services (@NJ_HMS) reported@optimum Almost a year later and our service is STILL not fixed. Meanwhile, we’re being billed in full every month for channels we can’t even watch. How is this acceptable? #Optimum #CustomerService #fail