Optimum outages and service status in Norwalk, Connecticut
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Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around Norwalk, including 0 direct reports.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in Norwalk, Connecticut
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Norwalk, Connecticut and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Norwalk, Connecticut
The most recent Optimum outage reports came from the following cities: Norwalk.
| City | Problem Type | Report Time |
|---|---|---|
 Norwalk
|
TV | 1 month ago |
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Norwalk
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2 months ago | |
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Norwalk
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TV | 2 months ago |
Community Discussion
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Optimum Issues Reports Near Norwalk, Connecticut
Latest outage, problems and issue reports in Norwalk and nearby locations:
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Steve Kalman (@stevenkal55) reported from Norwalk, Connecticut@OptimumHelp been on hold for 56 minutes and still no help.
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Anthony Klaff (@AnthonyKlaff) reported from Westport, Connecticut@OptimumHelp I don’t have tv service on I cable box
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Jose Rodriguez (@Josy25) reported from Fairfield, Connecticut@News12CT I find it a bit funny (not funny) how no one is even trying to explain what happened in the outage from @optimum
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Elaine Shay (@EShayEsq) reported from Westport, Connecticut@OptimumHelp No WiFi for 3rd day, two weeks after tech said tap at pole needed to be replaced & dispatch would contact me. Still no repair nor contact from dispatch & hours to reach customer service to be told repair assigned to outside vendor and no repair date available.
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Larry Perlstein (@lperlste) reported from Westport, Connecticut@OptimumHelp I'm trying to sign on to HBO Max but it keeps telling me to use the Altice One provider and not Optimum. Only problem is I can't to a list of providers. Help.
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Sean (@applejackNY) reported from Darien, Connecticut@OptimumHelp @optimum youve so many ways to tell us there’s an issue with internet in Darien but we still have to chase you down for an explanation. What’s going on tonight?
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katie dunning (@kateadunning) reported from New Canaan, Connecticut@OptimumHelp Power was restored at 3:30am. Can you please let us know when you expect your service to be restored.
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Larry Perlstein (@lperlste) reported from Westport, Connecticut@WilliamTongCT When this is all over, it's time to regulate internet access as a utility. We need protection from @optimum's rate increases and poor customer service. #internet
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DFBayne (@DFBayne) reported from Darien, Connecticut@OptimumHelp Tweetbot is acting up and won’t let me DM. I’ve reported the outage on the optimum webpage but have no info on a restoration time. Is there another way to contact you?
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Marty (@halfrican411) reported from Norwalk, ConnecticutI called @optimum to tell them I'm canceling my internet due to eviction. They proceeded to take 20 mins of my time convincing me not to cancel regardless if I am without a home. I would of mentioned it in the survey but im sure itd make their bosses proud #CapitalismAsItsFinest
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Forty Quinn (@kendallthreatt3) reported from Norwalk, Connecticut@optimum I can’t connect to the internet and it’s been 3 days an I haven’t been able to speak with anyone can you help please
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Frank1330 (@frank1330) reported from Norwalk, Connecticut@OptimumHelp weird. One of my cable DAR boxes won’t reboot . It gets stuck in the preparing service mode. The gray ba won’t advance. Been off and on for a week.
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Jessica Anavim (@JessicaAnavim) reported from Norwalk, Connecticut@OptimumHelp internet has been in and out since I woke up at 6am today. My account says there aren’t any issues in my area, but it’s clearly not an issue with my modem. Are there any known problems in Norwalk, CT, and do you have an ETA on a resolution?
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brentmorris (@tipmorris) reported from New Canaan, Connecticut@OptimumHelp we waited for our appointment today in a window of 10AM to 8PM. I checked the app all day and it said "on time." No show, wires are split and sitting in front yard. Waited hour on phone and was told next appointment is Friday. This is crazy, please help!!
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John Nash (@NikonNash) reported from Westport, ConnecticutWell, @optimum or @AlticeUSA or whatever they’re calling themselves these days are once again showing off their fine customer service skills. More than 40 minutes to transfer service from one resident to another. It’s unacceptable! #directTVisworse
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Sean (@applejackNY) reported from Darien, Connecticut@OptimumHelp Thanks - I did get it resolved after a long wait on the phone as your billing portal was down. The guy was excellent
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Alex (@AlexMnats78) reported from Fairfield, Connecticut@OptimumHelp I’ve been without internet since 10am. It’s now 2:11pm. I work from home so this is super impactful. Your estimate was 2pm. Do you have a new estimate?? Fairfield, CT is the service area.
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Stephen Chase (@Stephen82766547) reported from Norwalk, Connecticut@OptimumHelp we have very slow Wi-Fi (20mbps down, 3 up) when we are on 400 plan. I can’t even get my router to come up on your website. Can we get this serviced? I (and three others) need to work from here and finding it impossible.
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katie dunning (@kateadunning) reported from Darien, Connecticut@OptimumHelp I have wires down in my driveway. Eversource repaired power lines last night. When will you come to repair your lines? I can’t get through to a live person on the phone.
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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Bhoffman (@Bhoffma41265492) reported@optimum Why should it take 50 minutes and two service people to get a change in your service. But they keep trying to sell you their mobile service. Time to make the switch people! Worst customer service ever!
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Laskinzero (@laskinzero) reported@optimum Your internet service is ****.
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Kenneth W (@kenneth1783) reportedFinally got rid of @optimum #wireless service and switched back to @Verizon. I now have full signal where I was barely getting one or two bars. Customer Service actually talks to me without disconnecting the call before verification has been done. Also, fast data.
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Princepessa07 (@princepessa07) reported@optimum Hey how is it that I cancelled my optimum internet service after 10 years this morning and you’ll still bill me through 3/31 FOR SERVICE I DONT HAVE? How do you not PRORATE????
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ecr.socialmedia (@ecr_socialmedia) reported.@optimum no longer has the @MLBNetwork, @MLB? Do you people think that customers are going to continue with your service at all now that we have to have 5+ paid steaming services for one sport?
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Grows On Trees (@on_trees13711) reported@OptimumHelp @optimum Today, I was told there would be a 2-4 hour wait to talk to a supervisor to resolve this issue. When I had previously cancelled, I was told by a customer service rep that I would be receiving a refund. Yet, Optimum Mobile is still billing me. What gives?
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Steven Richards (@scrappydoctor22) reported@optimum do not use optimum. I canceled on 3/11/26. I had 4 days of outage, they reimbursed me $3.04. I do not pay $.76/day for Internet. also were giving me a credit for HBO Max, ended w/o notice-I didn’t need as I was getting thru Verizon,charged me a whole month when cancelled
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Daniel Horski (@danhorski) reportedOne I get gift card I’m going back to @optimum . You can’t claim you’re 5G internet is good as cable when connection for smart home is terrible, mind you you’re gateway an on window sill with “excellent” signal.
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Joe Tattoo (@Tatt2Connection) reported@OptimumHelp @optimum Thank you. So simply cancel my account as stated. Spent far too much time on this matter.
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Ronda McCarty (@RondaMKC) reported@optimum DON'T FALL FOR IT!! I pre-ordered a "free" iPhone 17 with a trade in during the October promotion and was SCAMMED! They LOST my phone (for 3 months) and now I'm being told I never participated in the promotion but "bought" the phone (even though I have FedEx tracking to prove it)