Optimum outages and service status in Westport, Connecticut
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Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around Westport, including 0 direct reports.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in Westport, Connecticut
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Westport, Connecticut and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Westport, Connecticut
The most recent Optimum outage reports came from the following cities: Norwalk.
| City | Problem Type | Report Time |
|---|---|---|
 Norwalk
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TV | 1 month ago |
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Norwalk
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2 months ago | |
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Norwalk
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TV | 2 months ago |
Community Discussion
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Optimum Issues Reports Near Westport, Connecticut
Latest outage, problems and issue reports in Westport and nearby locations:
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Sean (@applejackNY) reported from Norwalk, Connecticut@alticemobile you need to be clearer about the requirement for phones to be paid off before a user can have your $20 too good to be true service. Wasted trip to my local store and you’re not set up to deliver the service online. @OptimumHelp
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Jose Rodriguez (@Josy25) reported from Fairfield, Connecticut@News12CT I find it a bit funny (not funny) how no one is even trying to explain what happened in the outage from @optimum
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James Noonan (@noonanj) reported from Fairfield, Connecticut@OptimumHelp outage in our area that has been 'fixed' has left us still without internet or TV. I'm told the earliest you can look at this is Thursday...terrible customer service
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Sean (@applejackNY) reported from Darien, Connecticut@OptimumHelp @optimum no call back from your auto call service today. Terrible service, no communications (which is ironic wouldn’t you say) it’s just appalling in so many ways that your internet service is so poor.
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Kristen McG (@gubbabump) reported from Norwalk, ConnecticutHi! Wondering why nobody from @OptimumHelp is responding to my tweets or helping me via the online chat since Friday. VOD not working despite multiple reboots. Very frustrated
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Katherine Edwards (@_k_edwards14) reported from Norwalk, Connecticut@OptimumHelp @optimum JUST installed WiFi 4 days ago and it’s already going out. Online trouble shooting isn’t working and call center has absurd wait times. Any chance of scheduling a service appointment. Very disappointed since the router/modem was JUST installed.
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Marty (@halfrican411) reported from Norwalk, ConnecticutI called @optimum to tell them I'm canceling my internet due to eviction. They proceeded to take 20 mins of my time convincing me not to cancel regardless if I am without a home. I would of mentioned it in the survey but im sure itd make their bosses proud #CapitalismAsItsFinest
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Jen Mallek (@jen_mallek) reported from Fairfield, Connecticut@OptimumHelp our phone and internet is down- Mallek 362 pine creek ave .. we had a power surge from storm
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Alissa Smith (@abookishblog) reported from Fairfield, ConnecticutI don’t normally tweet, I’d rather lurk, but I’m so infuriated with @optimum right now. In the last 12 hours I have called for support no less than 20 times and been disconnected each time. I can’t handle this anymore. I need a new option.
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John Nash (@NikonNash) reported from Westport, Connecticut50 minutes (with two wait times totaling only five minutes) and the idiots @optimum were unable to to transfer my service for reasons I simply can’t fathom. I don’t have the words for how inept that company is. #unacceptable
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Dr Bruno Taltalian (@BrunoTaltalian) reported from Westport, Connecticut@optimum Optimum email is terrible. They have a spam filter which cannot be turned off but which catches lots of legitimate emails, for example from the IRS. I have been begging them for months to give me a way to turn this filter off, but they refuse.
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Tim Lynch ☁ (@LynchInsights) reported from Fairfield, Connecticut@OptimumHelp outage in FAIRFIELD 06825 from Rt 59 to Rt 58
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Sean (@applejackNY) reported from Darien, Connecticut@OptimumHelp once again major outage in my neighborhood and crickets from optimum. Could you text an update please
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DFBayne (@DFBayne) reported from Darien, Connecticut@OptimumHelp Tweetbot is acting up and won’t let me DM. I’ve reported the outage on the optimum webpage but have no info on a restoration time. Is there another way to contact you?
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Yes Man Sir (@SarcsticVoice) reported from Fairfield, Connecticut@optimum I’m just telling you, having been a customer for 5 years, you guys are a goddamn joke. I just got hit with a light rainstorm and I’m out for hours. What happens when there’s an actual hurricane... oh wait y’all are absolute trash at that too... u all are jokes. Every 1
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Colleen Phelan (@WineColleen) reported from Fairfield, Connecticut@OptimumHelp @AlticeUSA just how long is it going to take to fix the g-d internet????
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Sean (@applejackNY) reported from Darien, Connecticut@optimum traveling to UK tomorrow and your website won’t let me purchase a weekly travel pass - youve raised a ticket #784494 but I fear this is not going to help me. Very disappointed - will you pay my workaround costs??
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James Amato (@jr_amato824) reported from Norwalk, ConnecticutCalled @optimum for support today, person answered the phone saying “Emergency Medical Alert how can I help you?” Said I have no idea what this was she then went into a sales pitch to upgrade the cable service I’ve been trying to downgrade for 1 hour now. Thanks @OptimumHelp 🖕🏼
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RyanPark Capital (@RyanParkCapital) reported from Norwalk, Connecticut@OptimumHelp @JamieLee_x0 Can you help me, I’m in Connecticut and haven’t had internet in 3 days
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Tom Goosmann (@tomeegee) reported from Norwalk, Connecticut@OptimumHelp is there a place we can go via cell service to determine outage status? Norwalk CT is dark.
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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Bhoffman (@Bhoffma41265492) reported@optimum Why should it take 50 minutes and two service people to get a change in your service. But they keep trying to sell you their mobile service. Time to make the switch people! Worst customer service ever!
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Laskinzero (@laskinzero) reported@optimum Your internet service is ****.
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Kenneth W (@kenneth1783) reportedFinally got rid of @optimum #wireless service and switched back to @Verizon. I now have full signal where I was barely getting one or two bars. Customer Service actually talks to me without disconnecting the call before verification has been done. Also, fast data.
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Princepessa07 (@princepessa07) reported@optimum Hey how is it that I cancelled my optimum internet service after 10 years this morning and you’ll still bill me through 3/31 FOR SERVICE I DONT HAVE? How do you not PRORATE????
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ecr.socialmedia (@ecr_socialmedia) reported.@optimum no longer has the @MLBNetwork, @MLB? Do you people think that customers are going to continue with your service at all now that we have to have 5+ paid steaming services for one sport?
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Grows On Trees (@on_trees13711) reported@OptimumHelp @optimum Today, I was told there would be a 2-4 hour wait to talk to a supervisor to resolve this issue. When I had previously cancelled, I was told by a customer service rep that I would be receiving a refund. Yet, Optimum Mobile is still billing me. What gives?
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Steven Richards (@scrappydoctor22) reported@optimum do not use optimum. I canceled on 3/11/26. I had 4 days of outage, they reimbursed me $3.04. I do not pay $.76/day for Internet. also were giving me a credit for HBO Max, ended w/o notice-I didn’t need as I was getting thru Verizon,charged me a whole month when cancelled
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Daniel Horski (@danhorski) reportedOne I get gift card I’m going back to @optimum . You can’t claim you’re 5G internet is good as cable when connection for smart home is terrible, mind you you’re gateway an on window sill with “excellent” signal.
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Joe Tattoo (@Tatt2Connection) reported@OptimumHelp @optimum Thank you. So simply cancel my account as stated. Spent far too much time on this matter.
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Ronda McCarty (@RondaMKC) reported@optimum DON'T FALL FOR IT!! I pre-ordered a "free" iPhone 17 with a trade in during the October promotion and was SCAMMED! They LOST my phone (for 3 months) and now I'm being told I never participated in the promotion but "bought" the phone (even though I have FedEx tracking to prove it)