Optimum outages and service status in New Canaan, Connecticut
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Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around New Canaan, including 0 direct reports.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in New Canaan, Connecticut
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in New Canaan, Connecticut and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near New Canaan, Connecticut
The most recent Optimum outage reports came from the following cities: Stamford, and Norwalk.
| City | Problem Type | Report Time |
|---|---|---|
 Stamford
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TV | 1 month ago |
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Stamford
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Phone | 1 month ago |
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Stamford
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Phone | 1 month ago |
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Norwalk
|
TV | 1 month ago |
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Norwalk
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2 months ago | |
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Norwalk
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TV | 2 months ago |
Community Discussion
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Optimum Issues Reports Near New Canaan, Connecticut
Latest outage, problems and issue reports in New Canaan and nearby locations:
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Elaine Shay (@EShayEsq) reported from Westport, Connecticut@OptimumHelp Yes, I’m still without service even though ticket went in June 14th. I actually had to stay at a hotel today so I could access internet for work. Frontier answered my call and gave me an installation date for Monday. Can you do better or are you okay with losing another customer
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James Amato (@jr_amato824) reported from Norwalk, ConnecticutCalled @optimum for support today, person answered the phone saying “Emergency Medical Alert how can I help you?” Said I have no idea what this was she then went into a sales pitch to upgrade the cable service I’ve been trying to downgrade for 1 hour now. Thanks @OptimumHelp 🖕🏼
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Sean (@applejackNY) reported from Darien, Connecticut@OptimumHelp outage again in Darien. Zero communication from @Cablevision99 or anyone else. It’s just dreadful.
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John S. Oppenhimer (@JohnOpenHouse) reported from Westport, Connecticut@OptimumHelp Where are you? 8+ days of your cables draped across 30 Kings Hwy S. Westport. No way to interact with you in any real way. No Optimum trucks in sight, no Optimum personnel reachable in a service role. WTF!? Call me 917-940-6932, please. I need HELP!! 30 year customer
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Lois Lane (@SusNShultz) reported from Cannondale, Connecticut@OptimumHelp how long will the outage in Wilton last?
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Maurizio Infante Brighi (@maurizio_MIB) reported from Norwalk, ConnecticutWaiting on @optimum to send an installation technician for over a week now. Worst experience ever! 2 random cancellation out of nowhere, no calls, no notifications, no nothing!
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Frank1330 (@frank1330) reported from Norwalk, Connecticut@OptimumHelp weird. One of my cable DAR boxes won’t reboot . It gets stuck in the preparing service mode. The gray ba won’t advance. Been off and on for a week.
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Dr Bruno Taltalian (@BrunoTaltalian) reported from Westport, Connecticut@optimum Optimum email is terrible. They have a spam filter which cannot be turned off but which catches lots of legitimate emails, for example from the IRS. I have been begging them for months to give me a way to turn this filter off, but they refuse.
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Kate Simonfay (@KateSimonfay) reported from Stamford, Connecticut@optimum @OptimumHelp 3rd day this week I’m calling and still no resolution. I’ve been on hold for 1 hr 30. Looks like I’m taking my business elsewhere.
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Amit Shrestha (@shresthamit) reported from Stamford, Connecticut@OptimumHelp @optimum internet is down
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Kristen McG (@gubbabump) reported from Norwalk, ConnecticutHi! Wondering why nobody from @OptimumHelp is responding to my tweets or helping me via the online chat since Friday. VOD not working despite multiple reboots. Very frustrated
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Laurence Tobias (@LaurenceTobias1) reported from Stamford, Connecticut@Rosenbergradio @TMKSESPN Feed still out on YES Network at least up here in Ct on Cablevision . Time now 6:30PM
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Amy Fischer (@FischerAmy) reported from Stamford, Connecticut@optimum @OptimumHelp no internet in Stamford CT. Please help!! 4 day wait for a service call is unacceptable. #optimum #optimumoutage how can we #WorkFromHome with this BS??
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Ali Kayhan (@ALI_KAYHAN) reported from Darien, Connecticut@optimum horrible customer service after 4 months my issues have not been resolved ... I wish a company like Twitter or Google would buy you out ...
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LeAnna Buchwald (@LeAnnaBuchwald) reported from Norwalk, Connecticut@tadfriend @optimum @OptimumHelp I feel your pain. Same issue. Promises to call me back and they never do. Dropped calls and requests to escalate but no sup available.
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#FrontPageFrankie (@The_Frankchise) reported from Norwalk, Connecticut@OptimumHelp is there an outage going on for service in the Norwalk, CT area? It seems that not even the optimum WiFi network, and not just my own personal network, is currently working or connecting.
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David Conway (@conwaycreates) reported from Stamford, Connecticut@OptimumHelp Trying to upgrade to 300mbps 4/28. Optimum sent the wrong modem. Can’t get anybody in the phone, and the chat sessions “experts” have not helped at all! Really bad service!!
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Lou Cohen (@loucohen628) reported from Stamford, Connecticut@OptimumHelp Any info on service restoration in Stamford, CT?
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Ray Abramson, CPA (@rla_cpa) reported from Westport, ConnecticutShout out to @OptimumHelp for exceptional customer service! After Abramson & Co. phones were incorrectly shut off for 14 hours, one tech persevered and hand fixed the problem! #goldstar
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LeAnna Buchwald (@LeAnnaBuchwald) reported from Norwalk, Connecticut@OptimumHelp no response on customer service number or online chat. How to reach you for service issue
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Bernard (@AdamsWorldBlog) reported.@Optimum should have an OnlyFans based on how often it goes down.
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Balla (@Balla3814943834) reported@ElijahWX98 @optimum Just switch providers I’m hearing Verizon isn’t so bad
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Dustin (BusySignal-KE2EFX) (@DustinFinn) reported@supersat This modem has been rebooted a lot. It really just refuses to get a new channel set. I think this @OptimumHelp @optimum forcing users who choose their own equipment instead of renting their stuff into poor experiences.
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ecr.socialmedia (@ecr_socialmedia) reported.@optimum no longer has the @MLBNetwork, @MLB? Do you people think that customers are going to continue with your service at all now that we have to have 5+ paid steaming services for one sport?
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Joe Tattoo (@Tatt2Connection) reported@OptimumHelp @optimum Thank you. So simply cancel my account as stated. Spent far too much time on this matter.
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Joe Tattoo (@Tatt2Connection) reported@OptimumHelp @optimum Thank you. So simply cancel my account as stated. Spent far too much time on this matter.
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Bacchus (@Bacchus_Plays) reported@optimum Is there an outage in the Hudson Valley, NY? I have no internet.
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patrick beard (@harrelson69) reported@OptimumHelp @SeanOfKelly @optimum The only way the customers will be happy is putting mlb network back on the system. Stop with the statement that you pushed for a fair renewal.
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Sean Kelly (@SeanOfKelly) reported@SuzytheFox @OptimumHelp @optimum It couldn’t have been more generic. It’s also insulting that they try to make you believe it was a unique answer just for you. Wondering when my bill will go down. I’d ditch ESPN if I could. That’s a large part of the bill and it’s bundled.
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Donna (@Donna94884759) reported@Suddenlink @optimum They are the worst!!!!