Cox service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cox reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cox users through our website.

• Internet (63%)
• Wi-fi (14%)
• TV (11%)
• Total Blackout (8%)
• E-mail (3%)
• Phone (2%)

Live Outage Map

The most recent Cox outage reports came from the following cities: San Diego, Spring Valley, Springfield, Phoenix, Chicopee, Oklahoma City, Tulsa, Las Vegas, Los Angeles, Sacramento, Atlanta, New Orleans, Bethesda, Bennington, and Ocala.

City	Problem Type	Report Time
San Diego	Wi-fi	4 hours ago
Spring Valley	Internet	6 hours ago
Springfield	Internet	6 hours ago
Phoenix	Internet	9 hours ago
Chicopee	Internet	9 hours ago
Oklahoma City	Wi-fi	10 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cox Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jeff Heggie Coaching (@JeffHeggieCoach) reported 3 minutes ago

  I have been an @ATT customer since 2011. Five months ago my account manager made a mistake that cost me $400. They are unwilling to fix it. I have 11 lines on my account. I’m open to suggestions for better service in #Arizona @Verizon @CoxComm

• 
  Kevin McCormick (@KMcCormick2016) reported 7 minutes ago

  @CoxComm I just wasted 30 minutes trying to get a quote to change my internet with Cox. After 30 minutes, the live agent still hasn't provided any information about the different pricing options. Is this the "White Glove" service you are advertising?

• 
  Frodo P. Gryffindor (@Squirrelly2K) reported 9 minutes ago

  Best part is I get a call from @CoxComm once a day asking if I want to upgrade my Internet. **** no. What I want is the speeds I pay for. I know it won't ever be 1.5 gigs but I'm missing out on one whole gig here. A bit much.

• 
  OffspringRDC (@OffspringRDC) reported 10 minutes ago

  @CoxHelp We're good, kinda, my issue was with dish

• 
  tress (@Tress51) reported 16 minutes ago

  Cox, you are the worst internet provider I have ever had in my life. @CoxHelp I will not call and get irritated with a kind phone operator who is just trying to do their job but we CONSTANTLY having issues even when it’s “working”

• 
  Nicole Gorda (@Gorda1Nicole) reported 17 minutes ago

  @AnaheimDucks @CoxComm Too bad I’m in BC Canada 🇨🇦 and can’t get one 😩😩😩

• 
  Mile (@Mile1738) reported 18 minutes ago

  you monopolizing ******* losers @CoxComm I just lost quals bc of ur ****** *** internet. **** you.

• 
  Amanda Broadwater (@mtgeekchick) reported 19 minutes ago

  @CoxHelp is the current unplanned outage due to the current project to install fiber?

• 
  Tyler (@Tydye25) reported 19 minutes ago

  @i3Broadband @Funkalicious19 @CoxComm This is like the worst provider when it comes to sending someone out to look at your system good thing no one works from home they didn't even ask that at all

• 
  Zak Trapp (@ZakTrapp) reported 21 minutes ago

  I’m so sorry, I have to cancel the stream today. My internet is completely out and @CoxHelp can’t get anyone out here until tomorrow afternoon to fix it, so I’m out of work for the day today. Google Fiber please hurry, 🥲

• 
  Sparkle Paws (@SparklePawsAz) reported 21 minutes ago

  @CoxHelp Why would I pay to cancel a service i never ordered? You should refund me what you put on my bill without my consent.

• 
  G3n X G33z3r (@dlambert1221) reported 23 minutes ago

  @themoe85 @CoxHelp And don't forget their streaming sucks, I have not watched HBO or Paramount using the streaming through the DVR because buffers constantly. Not to mention their internet, besides suffering from regular outages, intermittently cycles off and on throughout the day. Total Crap

• 
  CROCKETT for U.S. SENATE (@DeLanceCrockett) reported 27 minutes ago

  @CoxHelp Issues never resolved

• 
  Nice Clue (@Nice_Clue) reported 27 minutes ago

  @CoxHelp @iisher "Hi Lea, we'll create a fake problem to create a fake service call so we can get paid for said service call"

• 
  Joe Murgia (@TheUfoJoe) reported 30 minutes ago

  Problem is fixed! @CoxComm @CoxHelp

• 
  Hurts4MVP (@Mhuddycuddybudy) reported 32 minutes ago

  @CoxHelp @CoxComm fix your ******* internet man it’s every god damn day

• 
  Jubenal (@JubenalGonzalez) reported 36 minutes ago

  @CoxHelp outage is South Windsor

• 
  tress (@Tress51) reported 37 minutes ago

  There is always a “we are aware of a problem” status in the app and that’s embarrassing. You are the only provider in our area and nothing can convince me you care about your customers. Thank you for making me excited to move in a week @CoxHelp

• 
  🫒🍸 (@rayadaplaya) reported 37 minutes ago

  @CoxComm excuse me. but what do yall have going on specifically for there to be a network outage for more than 2 weeks in my neighborhood? literally since March 12th. its THE TWENTY FIFTH?? are yall digging in ********??

• 
  Chris (@chris_rob_thomp) reported 37 minutes ago

  In a rare, neverbefore seen moment, I'm going to praise @CoxHelp before I base them. I finally talked to a support person who was able to get our service online without forwarding me to 20 other people! ... before (following their prompt) trying to me upsell me on my services.

• 
  ｊｏｒｄａｎ (@ssocynical) reported 37 minutes ago

  oh look yet again @CoxHelp dropping my internet connection every 10 minutes! like i dont have issues with work right now askljdaf this is ******* isnaneEEEEEEEEEEEEEEE

• 
  Claudia Adley (@cadley1) reported 40 minutes ago

  @CoxComm terrible cox experience! Modem intermittently cut on and off while we were away. I could not operate my thermostats nor cameras. After hours chat with Cox; I agreed to a new modem for more money each month. And I had to be the Cox delivery man and return the old modem

• 
  Josh Wise (@snowfan33) reported 40 minutes ago

  Today marks the 6th issue with an internet or network outage issue with @CoxComm. In the 2 years that @ATT served up fiber internet, I didn't have a single issue (at $45 less per month). @ATT Please put fiber near me!

• 
  Reggie Eusebio (@Tazdog416) reported 40 minutes ago

  @CoxComm has the worst customer service. Already canceled cable. Internet is about to be next. Get your **** together

• 
  Ben Snyder (@ben_nick_syder) reported 40 minutes ago

  Your internet is so horrible, @CoxComm

• 
  Robert Coleman (@RobColeman1972) reported 45 minutes ago

  @CoxHelp WiFi is still out until 10pm! @coxhelp says they’re “sorry”, but thanks for being loyal. When you pay $90 for a streaming service to catch all the March Madness games, your internet provider can’t provide internet. Cox is a joke!!!

• 
  Sally Gallagher (@23rdstreetsf) reported 48 minutes ago

  @coxhelp trying to get a live person, but not working. The cable box attached to my house has come apart. Your guy changed out some connectors a month ago and now the top of the box is off and wires exposed. Probably wind related or something but needs to be fixed

• 
  makila (@makila_59) reported 50 minutes ago

  @CoxHelp @YahooCare And now again, yahoo says it's cox and cox says its yahoo. No one is taking ownership and trying to resolve the issue. @cox is losing a 30 year customer because no one will help us. Good job guys.

• 
  Carrie Kelly (@CarrieHKelly) reported 52 minutes ago

  What's the problem with our #CableTV service? No weather issues and it's out for hours?! This isn't the dark ages here. south #orangecounty #outage @CoxHelp @CoxCalifornia

• 
  J Anthony (@evfmaz) reported 59 minutes ago

  @CoxComm **** YOU COX.... twice in the last week you have crashed my internet costing me money, destroying the online work requiring a restart. because of my temp living situation to use you I would not and for anybody thinking about using Cox find someone else. It's 2026 fix your ****