Optimum outages and service status in New Rochelle, New York
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Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around New Rochelle, including 0 direct reports.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in New Rochelle, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in New Rochelle, New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near New Rochelle, New York
The most recent Optimum outage reports came from the following cities: New Rochelle, and Mount Vernon.
| City | Problem Type | Report Time |
|---|---|---|
 New Rochelle
|
Internet | 1 month ago |
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Mount Vernon
|
Internet | 2 months ago |
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Beverly Crest
|
Internet | 2 months ago |
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Beverly Crest
|
Internet | 3 months ago |
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Beverly Crest
|
Internet | 3 months ago |
Community Discussion
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Optimum Issues Reports Near New Rochelle, New York
Latest outage, problems and issue reports in New Rochelle and nearby locations:
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AA (@aannyycc) reported from New Rochelle, New YorkWhy does @optimum cancel my internet due to another person moving into the building that wants to set up a new account? What does his new account have to do with my existing service? Don’t y’all verify people's names and identities. Restore my service, this is unprofessional.
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Tati c (@Tati18) reported from New Rochelle, New York@OptimumHelp happy New Year!! W the worst service ever... the only reason i have you is for News12
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Evan Kuperman (@ekuperman) reported from New Rochelle, New York@OptimumHelp service out in Montebello and three kids just got kicked out of homeschooling online. Need help ASAP. #stepupyourgame
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Felipe Orozco (@ELL_Dir) reported from Mamaroneck, New York@OptimumHelp need help with slow internet service. I restarted the modem. 2 times
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NewRoFlo (@newroflo) reported from New Rochelle, New YorkJust spent 50 minutes trying to get a human voice on optimum cable tv to get help the service stinks it’s time to switch to fios it’s impossible to get someone I tried all 4 numbers
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Caroline Bridgett (@Carolin93504706) reported from Larchmont, New York@Verizon @VerizonSupport you Jedi mind tricked me into going into the DM and then put me through text support hell somebody from @optimum hit me up for cable service Verizon is a dinosaur in this industry first bot, then hold, then gone! Still paying tho canceling the check!
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RoseMarie Ferraro (@roeferraro) reported from New Rochelle, New York@OptimumHelp hey optimum when the hell are you going to fix these Altice remotes this is my third one!!!!! Ughhhh
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Stacie 🧬🧠 Bloom (@stacie_bloom) reported from Larchmont, New York@OptimumHelp Shame on you for this lack of transpancy and despicable customer service. We are done with you. A week with no ability to work.
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Fabien Lemoine (@fablemoine14) reported from Larchmont, New York@OptimumHelp hello. I called 2 weeks ago to cancel service by month end. I was told that I would receive a confirmation email with all return instructions but never received anything. Please send it.
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Andy Buder (@awbuder) reported from New Rochelle, New YorkThe are no bigger thieves than @OptimumHelp. They canceled my service because of an internal error… 5 days and 6 hours on the phone later I only have part of my service restored and they are still charging me…
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Fix it Dad! (@howardstevens) reported from New Rochelle, New YorkOn hold for 45 minutes (so far) with Optimum (Altice) support. Haven’t spoken with a human yet! For a simple think that they could easily enable through their website. #worstsupport #fail @optimum @OptimumHelp
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Sandy 🌈 (@sandymg) reported from New Rochelle, New York@OptimumHelp Can you confirm outage in New Rochelle NY area fir internet and ETA to fix?
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milan kinkhabwala (@milankinkhabwa1) reported from Pelham Manor, New York@OptimumHelp am having internet outage
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Ben (@IslesFan_Ben) reported from New Rochelle, New York@OptimumHelp Do you service Stormville, NY (12582)?
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Sandy 🌈 (@sandymg) reported from New Rochelle, New York@OptimumHelp Service out again. No internet. We had an appt because it was out yesterday. But it came back and we cancelled. This is insane. It happens all the time.
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Soccer & Futsal (@MalcolmHBrown) reported from New Rochelle, New York@OptimumHelp Just was on a Chat w/ a rep Cesar. Such an impatient agent. Had to wait for his reponses but he couldn’t wait on mine. So he ended the chat. Not even 1 minute wait. Very rude of him. Worst, the WiFi briefly went down and guess who provides that service - Optimum.
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Kenneth F Dicairano (@kfdicairano) reported from New Rochelle, New York@OptimumHelp help us. We need service
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Lauren Iorio (@laureniorio) reported from New Rochelle, New York@OptimumHelp @optimum Beyond disappointed in your service. Disconnected after an hour wait on the phone and left hanging for over an hour via virtual chat. I’m trying to help my 85-year grandmother with a TV issue that she’s been having for a month since she can’t get through!
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reesa glassman (@ReesaGlassman) reported from Beverly Crest, New York@OptimumHelp We fixed it by rebooting the box, tv and remote. Altice boxes have issues. Also having WEAK WiFi signal inside small house. ;( Please advise how to speak to a real person. Your phone system wouldn’t put us through to customer service .
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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NJ Home Maintenance Services (@NJ_HMS) reported@optimum Almost a year later and our service is STILL not fixed. Meanwhile, we’re being billed in full every month for channels we can’t even watch. How is this acceptable? #Optimum #CustomerService #fail
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Henry rinkewich (@H3nrink) reported@JohnLiebhakpcb @optimum is the WORST
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Chris 🏒🥌⚽️ (@CMSepeda27) reportedI think the best thing about over paying for @optimum each month, is when there’s an outage, you don’t get an email or text message to tell you why or how long. I’ll be glad when @ATT fiber is in our area.
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ショーン (@xx_osiris) reported@dailydirtnap **** can’t even watch the game on mlb network cuz the powers that be at @optimum are slightly retarded
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Dustin (BusySignal-KE2EFX) (@DustinFinn) reported@supersat This modem has been rebooted a lot. It really just refuses to get a new channel set. I think this @OptimumHelp @optimum forcing users who choose their own equipment instead of renting their stuff into poor experiences.
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Henry rinkewich (@H3nrink) reported@optimum @OptimumHelp when are you gonna fix the mlb network? Trash organization
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Sean Kelly (@SeanOfKelly) reported@optimum So when are you going to stop messing around and bring back @MLBNetwork ? My bill hasn’t gone down 1 cent. I think you owe us a 2 month refund.
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Laskinzero (@laskinzero) reported@optimum Your internet service is ****
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Laskinzero (@laskinzero) reported@optimum your internet service is ****.
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Saff ⚾️ (@Saffyer) reportedDay 2 of asking @optimum & @MLBNetwork to get their **** together and return the channel to the service.