AT&T outages and service status in City of Sunnyvale, California
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Full Outage Map
- AT&T generated 0 outage signals in the last 24 hours around City of Sunnyvale, including 0 direct reports.
- The most common problems reported in this area mention Phone.
- Phone (100%)
AT&T is an American telecommunications company, and the second largest provider of mobile services and the largest provider of fixed telephone services in the US. AT&T also offers television services under their U-verse brand. AT&T has near-national wireless coverage.
Problems in the last 24 hours in City of Sunnyvale, California
The chart below shows the number of AT&T reports we have received in the last 24 hours from users in City of Sunnyvale, California and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near City of Sunnyvale, California
The most recent AT&T outage reports came from the following cities: Santa Clara, Sunnyvale, and Mountain View.
| City | Problem Type | Report Time |
|---|---|---|
 Santa Clara
|
Phone | 15 days ago |
Community Discussion
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AT&T Issues Reports Near City of Sunnyvale, California
Latest outage, problems and issue reports in City of Sunnyvale and nearby locations:
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Manesh John (@ManeshJohn5) reported from Mountain View, CaliforniaBrands focus a lot on customer experience of onboarding and making the entry to adoption easier. But seldom do they focus on customer exit scenarios. For example @ATT, getting their wireless service is super easy, but closing one is the MOST cumbersome thing on the planet 🤮
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IdeaConnect (@ideaconnect2) reported from Santa Clara, California.@ATTHelp My internet is down for 3 days again. 1630 Nobli box failure in Santa Clara CA. Left message for Juan Garcia
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Rob Pickering (@robpickering) reported from Santa Clara, California@CS56582359 @bigjohn @DIRECTVNowHelp @ATT My bad, same diff. ;)
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Rahul Kamdar (@rahulkamdar) reported from Mountain View, California@ATT internet outage for more than 24 hours now (since 815 am on Apr 12). No updates on when it’ll be resolved. Due to current times, business depends heavily on this. Understand challenges on your end too but some information and resolution would really help! 🙏🏽#attuverse
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Jo (Sarah for some)❤️🩹🌻 (@jostraveler) reported from Mountain View, California@ATTHelp I paid the bill last night so AT&T can rest easy, but here were the issues: -MyATT requires a password reset every month, even though I set up facial recognition to protect my password. -Finding and staying in the Pay My Bill Without Signing In link is a nightmare
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Clay Causin (@ClayCausin) reported from Santa Clara, California@ATTCares 2 hours and no update from @att or @ATTCares At this point it looks like @att doesnt care about quality delivered as long as they can bill me. At this point their own tech has disabled the service I pay for no reason other than ignorance or lack of training and I pay for it.
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Ravikiran Bhandari (@ravisirsi) reported from Sunnyvale, California@ATT amazing customer service by Jessica on chat, just moved the entire family from @TMobile after a terrible customer episode today! You guys rocked!
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Jo (Sarah for some)❤️🩹🌻 (@jostraveler) reported from Mountain View, California@ATTHelp Also, @ATTHelp , telling me to go somewhere else and sign in when I ALREADY TOLD YOU I CAN’T is called not listening. This issue is worsening, not improving. Figure out a way to go above and beyond, or, if not that, maybe…apologize?
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Clay Causin (@ClayCausin) reported from Santa Clara, California@ATT When an at&t tech disconnects my internet while working on the front house. You wont send a tech to repair for 4 days. Call 1: 2 hours with no help, "there is nothing we can do" "I'm unable to call dispatch" Call 2: 1 he 40 does call dispatch, calls the tech and...
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😷François Piednoël😷 (@FPiednoel) reported from Santa Clara, California@Garmin #Inreach is broken again with @ATT
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Clay Causin (@ClayCausin) reported from Santa Clara, California@bbb_us pls look into @att in Northern California. The more I post my issue the more people I find with similar story's. Apparently @att @ATTCares thinks it's okay to sell a subscription, sabotage the service and put the customer out (time and money) at their whim.
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Jeremy Edberg (@jedberg) reported from Cupertino, CaliforniaThanks @Uverse ! Because of you I have may have to cancel my son’s birthday party. Internet has been down since Friday morning and you have no techs available until Monday. I’ve been your customer for 22 continuous years but I’m supremely disappointed. 😢 No streaming movies now
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Jennifer Ochoa Nerey (@NereyOchoa) reported from Mountain View, Californiasoo @ATT umm i need to make important calls could y’all fix this asap 🙄
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Mehul Agarwal (@Mehulagarwal7) reported from Mountain View, California@ATT customer service is one of the worst one I’ve experienced I own some stocks of ATT & I don’t think I’m gonna keep it anymore It’s 2019 and they basically do not have omnichannel #brandstrategy #FAIL #att
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Alan Bithell (@AlanBithell) reported from Sunnyvale, CaliforniaYay my internet is out an @ATT can’t fix it until tomorrow. At least it’s not a work day
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Bill Bumgarner (@bbum) reported from City of Sunnyvale, California@ATTHelp Yeah. Not applicable. Every AT&T customer in this location has crap connectivity.
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Katie (@k8ie14) reported from Sunnyvale, California@ATT Guess your commercials about service only apply to wireless lines, not actual customer service. Should need 30 mins and 3 reps then a disconnect to get this answer. #poorjob
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Jo (Sarah for some)❤️🩹🌻 (@jostraveler) reported from Mountain View, California@ATTHelp Never mind…I went to the website and paid from outside my account. This is way more effort then I really need to spend on paying a bill.
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Ankur Richhariya (@richhariya) reported from Sunnyvale, California@ATTHelp how do I contact the digital team to resolve a problem with my online access.
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IdeaConnect (@ideaconnect2) reported from Santa Clara, California.@ATTHelp My wifi has been down a long time. Could you credit my account for $5? Need email contact. Thank you.
AT&T Issues Reports
Latest outage, problems and issue reports in social media:
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Ruby Stone Alone (@RubyStoneAlone) reportedJust had an @ATT chat rep named Lucky Vanessa tell me she couldn't help me when she could! She asked a bunch of questions and then refused to assist me.
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DB Houstonian (@speakinghouston) reportedFirst of all, we need to get land lines installed again **** it all, but thank God I got rid of AT&T they f ne over. Having foreigner tell me you switched to fiber it’s free and then sending me a $700 bill. @ATT you’ll never get your money. I don’t give a **** ****. You lied to me you ******* lied.
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Hazel (@not_on_here) reported@ATT I’ve tried like three times to cancel service with you guys including going to the store to return everything. I’ve never had so many issues cancelling a service. Having to talk to four different people is ridiculous. I don’t want to ever have anything from you guys.
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Ci’Era T (@SimplydaBezt) reported@ATT help customer in distress
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Ricardo Mayo (@RicardoMay73306) reported@ATTHelp how do we get assistance?????? Over and over we try but no reply???? Is this an acceptable level of customer service???
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NeuronGarageSale (@NeuronSale) reported@cnote34 @ATT Common issue. Go get 2 pills of ******. Crush one up and sprinkle it on the line out. Then send the second one to AT&T directly. They have a known problem keeping “it” up.
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Lnn (@LN11) reported@ATT why is no one here not surprised you're not denying this nor have any concern for your employees illegal activities, especially leaving your customer without any service for over a week (and counting 🤬!!)
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Ruby Stone Alone (@RubyStoneAlone) reportedJust had an @ATT chat rep named Lucky Vanessa tell me she couldn't help me when she could! She asked a bunch of questions and then refused to assist me.
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Chuck Gravity (@ALL_Mighty_Buck) reportedAfter over six years of paid @ATT tech support, my phone consistently had 4 bars. Since canceling, the signal drops to 2 bars with unreliable data. It’s time to switch providers. I've been with #ATT since 2013, after spending 2000-2013 with @TMobile. Maybe now it's time to try @Verizon.
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Joe Merk (@OvaltineMerk) reported@ATT I’m caught in a frustrating loop and need help. I’m coming to ATT, ordered phones, phones won’t come until porting pin is fixed, it’s fixed but still shows not fixed! I want my phones!