1. Home
  2. ❯
  3. Companies
  4. ❯
  5. National Grid
  6. ❯
  7. Outage Map
National Grid

National Grid Outage Map

The map below depicts the most recent cities worldwide where National Grid users have reported problems and outages. If you are having an issue with National Grid, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

National Grid users affected:

Less
More
Check Current Status

National Grid US is a major utility company that delivers electricity and natural gas to over 20 million people in the Northeast. It serves customers in Massachusetts, New York, Rhode Island, and parts of New Hampshire, operating power lines and gas pipelines across those regions.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Newburgh, NY 1
Albany, NY 5
Boston, MA 8
Schenectady, NY 2
Troy, NY 2
Cranston, RI 1
Daytona Beach, FL 1
Myrtle Beach, SC 1
Pottsville, PA 3
New York City, NY 10
Ballston Spa, NY 1
Milton, MA 1
Providence, RI 6
Phoenix, AZ 1
North Providence, RI 1
Hartford, CT 4
North Attleboro, MA 1
Rochester, NY 4
Hempstead, NY 3
Plainville, CT 2
Clifton Park, NY 1
Cambridge, MA 5
Fleetwood, PA 3
Medford, MA 1
Syracuse, NY 1
Weymouth, MA 1
Agawam, MA 1
Johnston, RI 2
Fall River, MA 1
Auburn, MA 1
Check Current Status

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

National Grid Issues Reports

Latest outage, problems and issue reports in social media:

  • stkandlbstr
    STEAK and LOBSTER COCKTAILS (@stkandlbstr) reported

    @nationalgridus I requested a disconnect for August 1. You confirmed. You kept charging me after August 1 anyway. I called and you admitted your error but STILL made me send a dispute form. I mailed it August 26. I called 3 times since and you have no update. Gonna help or do I have to sue you?

  • ProtectParents
    Protect Our Parents (@ProtectParents) reported

    No power in #MBTS #Massachusetts @mapoli @nationalgrid @nationalgridus 2 days ago alleged transformer issue. Today intermittent. Some works, some doesn’t - if you know to run around and check outlets, etc. No communication. Denial when reported. Thinking of our older friends trying to navigate these uncertainties with no communication. How scary for them.

  • PhoenixHinote
    Phoenix ☁️🌙✨️ (@PhoenixHinote) reported

    @nationalgridus No need now. After a long almost 2 weeks , a tech finally showed up close to 8pm last night. Hopefully in the future , customer service does a better job at relaying information , and helping, out the customer. Have a good day.

  • lizziedaggs
    LizzieDaggs (@lizziedaggs) reported

    @nationalgridus This update and the one you updated @ 3pm say the exact thing! I check on my account and all I see is TBD how long is this going to be TBD also your text message says outage is Null @ to please check back later for updates… to no avail I have zero answers when pwr w/be restored

  • OmniLight64
    OmniLight (@OmniLight64) reported

    @nationalgridus Fix the power and stop ignoring us. You are so grossly unprofessional

  • Monique_Bernier
    Mo Bernier (@Monique_Bernier) reported

    @nationalgridus I’ve been waiting for you to arrive and turn on my service in Brooklyn since noon. It’s 7:30pm and I’ve been on hold for 30 mins. Where are you?

  • LPEnrolledAgent
    Luis Pimentel, EA (@LPEnrolledAgent) reported

    We waited over 3 weeks for @nationalgridus to disconnect the service at our Methuen MA location… and now more than 2 weeks waiting for them to put it back. This delay has stopped all our construction work and is putting our move-in at risk. No clear timeline. Shame on you guys!

  • heritage208
    Heritage208 Heritage208 (@heritage208) reported

    @nationalgridus I opt out for smart meter and today they installed the smart meter anyways I tried to find out why but no luck in Worcester ma

  • saltynative
    Rebecca M. (@saltynative) reported

    @nationalgridus your contractor (utility partners of America) customer service is rude. Plus I have video of employees on porch w/o badges and not identifying themselves. Ridiculous.

  • MJcapecod
    Mjd13211 (@MJcapecod) reported

    @nationalgridus how do I get a new meter installed on my new residential service that has been inspected and tagged. I have a customer ID but not a customer number. I have called the main number several times, been on hold forever and bounced around with no progress being made

  • lilusdivert
    lex (@lilusdivert) reported

    Voice ai chatbots are the DEVIL @nationalgridus LET ME CANCEL MY GAS I MOVED OUT A MONTH AGO

  • MR07297262
    Rebuild This Country (@MR07297262) reported

    @nationalgridus ya’ll need to get my power back on in Haverhill. I’m sure all those transmission fees mean you have the manpower to do so.

  • Crookedjoe24
    Jim Beam (@Crookedjoe24) reported

    @nationalgridus @MassGov @MassCEC HOW many millions do THEY get paid while poor elderly women get screwed BY NG NG NO GOOD JUST LIKE GOOD FOOD IS RUINED BECAUSE YOU DIDNT DEPLOY ENOUGH PEOPLE OR CALL THEM IN TO HELP FAST ENOUGH MILLIONS TO YOU ELDERLY 80 yr old LOSES FULL FREEZERS FULL OF FOOD DUE TO “GREED”

  • Slim_978
    Slim (@Slim_978) reported

    man @nationalgrid @nationalgridus is TERRIBLE, with customer service.

  • LPEnrolledAgent
    Luis Pimentel, EA (@LPEnrolledAgent) reported

    We waited over 3 weeks for @nationalgridus to disconnect the service at our Methuen MA location… and now more than 2 weeks waiting for them to put it back. This delay has stopped all our construction work and is putting our move-in at risk. No clear timeline. Shame on you guys!

Check Current Status