National Grid service status: outage reports and power issues
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Full Outage Map
National Grid US is a major utility company that delivers electricity and natural gas to over 20 million people in the Northeast. It serves customers in Massachusetts, New York, Rhode Island, and parts of New Hampshire, operating power lines and gas pipelines across those regions.
Problems in the last 24 hours
The graph below depicts the number of National Grid reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at National Grid. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by National Grid users through our website.
- Power Outage (99%)
- Website (1%)
Live Outage Map
The most recent National Grid outage reports came from the following cities: Newburgh, Albany, Boston, Schenectady, Troy, Cranston, Daytona Beach, Myrtle Beach, Pottsville, New York City, Ballston Spa, Milton, Providence, Phoenix, and North Providence.
| City | Problem Type | Report Time |
|---|---|---|
 Newburgh
|
Power Outage | 15 hours ago |
|
Albany
|
Power Outage | 8 days ago |
|
Boston
|
Power Outage | 8 days ago |
|
Schenectady
|
Power Outage | 9 days ago |
|
Troy
|
Power Outage | 10 days ago |
|
Cranston
|
Power Outage | 10 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
National Grid Issues Reports
Latest outage, problems and issue reports in social media:
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Jonkimbo (@thefrogfather99) reported@nationalgridus why ******** is there not a crew assigned to my area when it was reported hours ago, it’s a slow *** night for you lazy bastards and it’s a severe heat advisory you ******* need to get to work
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Matthew Shean (@MattSheanWrites) reported@nationalgridus We've been waiting for a service tech to restore our gas since 7pm. It's 11:30. It's 30* inside & we need the heat back on. We have no way to contact the dispatched tech to see if they're even coming tonight, & customer service is closed. What are you doing?
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Emma Copperwheat (@emmacopperwheat) reported@nationalgridus But in munnsville yall tell us our powers been restored twice when it hasn’t, no assigned crew and no sense of urgency it feels when we’re having 90+ degree weather, I get there’s a lot of people to get to but to tell us yall fixed the problem when you haven’t is ridiculous.
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Arielle Aronson (@aharonson28) reportedThe gas meter replacement was supposed to be a free service, and thanks to their technician not knowing how to do his job properly, I'm now out money for that? @nationalgridus great service you have here.
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💚Union🏒 (@silentnight7800) reported@nationalgridus At least give me an estimate of when my power will be restored so I can make plans… like stay home or go find a place to stay It’s been 17 hours and no estimate
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Luis Pimentel, EA (@LPEnrolledAgent) reported@nationalgridus I already sent thr DM with all the details. It's been frustrating. Hopefully someone will help and do the right thing. Waiting on you!
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AskMe (@Anti_Corrupt_71) reported@nationalgridus yeah.. I have been waiting for @nationalgridus to turn my gas on for 3 days now in Rome NY. It is an EMERGENCY turn on.They have not showed up. Yet they are charging me for Delivery. How can they charge you for something they have turned off? Well because they are a Scam artiest!
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OmniLight (@OmniLight64) reported@nationalgridus Wouldbe great if power was available in Massachusetts at all for this information to be relevant
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ArkAngel613 (@noah798) reported@nationalgridus cust service is not available due to a building closure. need service asap.
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sharknadoalert (@sharknadoalert) reported@VerizonSupport @verizonfios @nationalgridus just lost power in Winchester Massachusetts Irving street neighborhood
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Luis Pimentel, EA (@LPEnrolledAgent) reported@nationalgridus I already sent thr DM with all the details. It's been frustrating. Hopefully someone will help and do the right thing. Waiting on you!
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AskMe (@Anti_Corrupt_71) reported@nationalgridus I have been waiting for @nationalgridus to turn my gas on for 3 days now in Rome NY. It is an EMERGENCY turn on.They have not showed up. Yet they are charging me for Delivery. How can they charge you for something they have turned off? Well because they are a Scam artiest!
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jen with_1_n ⚛️🌎🎨🎼 (@IwearCrocsAlot) reported@nationalgridus power is out. 14304.
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AskMe (@Anti_Corrupt_71) reportedI have been waiting for @nationalgridus to turn my gas on for 3 days now in Rome NY. It is an EMERGENCY turn on.They have not showed up. Yet they are charging me for Delivery. How can they charge you for something they have turned off? Well because they are a Scam artiest!
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Bandits 3 peat szn (@ZSabres1970) reported@nationalgridus lost power
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Luis Pimentel, EA (@LPEnrolledAgent) reportedWe waited over 3 weeks for @nationalgridus to disconnect the service at our Methuen MA location… and now more than 2 weeks waiting for them to put it back. This delay has stopped all our construction work and is putting our move-in at risk. No clear timeline. Shame on you guys!
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Justin Uthergi (@JUthergi) reported@SenBlumenthal @CatLoverCares In CNY supply charges for electricity are double that of usage with @nationalgridus , isn't telegraph era technology. NatGas is comparable! Didn't we have a Public Service Commission? Seems all we have now is the power service crew that does what ever the power monopoly wants?
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Luis Pimentel, EA (@LPEnrolledAgent) reported@nationalgridus I already sent thr DM with all the details. It's been frustrating. Hopefully someone will help and do the right thing. Waiting on you!
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Will 🇺🇸 (@WILLisanENIGMA) reported@nationalgridus how about you fix your website under real usage data it’s all jumbled.. what’s the point of a smart meter if I can’t monitor my usage
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Luis Pimentel, EA (@LPEnrolledAgent) reportedWe waited over 3 weeks for @nationalgridus to disconnect the service at our Methuen MA location… and now more than 2 weeks waiting for them to put it back. This delay has stopped all our construction work and is putting our move-in at risk. No clear timeline. Shame on you guys!
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Mjd13211 (@MJcapecod) reported@nationalgridus how do I get a new meter installed on my new residential service that has been inspected and tagged. I have a customer ID but not a customer number. I have called the main number several times, been on hold forever and bounced around with no progress being made
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Ed Kowalski (@schroon22) reported@nationalgridus @nationalgridNY @MakeAWishMNY This is AT LEAST the 7th time this summer the east shore of Schroon Lake has suffered a power outage! Twice this week! This is unacceptable! If it is so hard to keep the lights on here, maybe we need another utility to do the job. I’m sure upper management does not have this!
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Scorpio_DivaNov3rd♏️ (@beccajoi1103) reported@nationalgridus Still out
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Brock B (@_BrockB) reported@MassGovernor And steal all of your money between wasteful taxes and @nationalgridus It’s time to fix the @nationalgridus issue. Distraction charges should never be 3x the price of electricity,
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sunshine dave (@Lildsunshine) reported@nationalgridNY @nationalgridus Care to explain why you left a consumer with an issue swinging in the breeze for 35+ days unanswered & unacknowledged but have answers & resolutions within 20 business hours after they reach out to the NYS DPS
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Scott Lavigne (@HitmanSL287) reported@nationalgridus Can you give me an accurate estimate for restoring my service for once instead of just giving me a new estimate every 2 hours? This is really ridiculous. I'd be less irritated if you told me yesterday my ETR was this evening.
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Luis Pimentel, EA (@LPEnrolledAgent) reportedWe waited over 3 weeks for @nationalgridus to disconnect the service at our Methuen MA location… and now more than 2 weeks waiting for them to put it back. This delay has stopped all our construction work and is putting our move-in at risk. No clear timeline. Shame on you guys!
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Luis Pimentel, EA (@LPEnrolledAgent) reported@nationalgridus I already sent thr DM with all the details. It's been frustrating. Hopefully someone will help and do the right thing. Waiting on you!
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Liberals are brainwashed (@nopejoyreid) reported@nationalgridus don’t ever use this service worst customer service and all they do is lie
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Michael D Smith (@Smittyd77) reported@nationalgridus Yeah staff your customer service line for the love of God, please