Optimum outages and service status in Manhattan, New York
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Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around Manhattan, including 0 direct reports.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in Manhattan, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Manhattan, New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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Optimum Issues Reports Near Manhattan, New York
Latest outage, problems and issue reports in Manhattan and nearby locations:
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epc (@epc) reported from Manhattan, New York@aneel @optimum Ah, if there's 70 units then my guess is they never retrofitted the splitter to boost the carrier signal for internet traffic. Fine for cable tv watching. Lousy for DOCSIS/internet traffic.
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Maria Palacio (@msmariapalacio) reported from Manhattan, New York@onetwogee @verizonfios We left Verizon and went with @optimum our WiFi speed has been really good! Compared to Verizon we always had issues.
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John Jay (@jjaneczk) reported from Manhattan, New York@OptimumHelp I really appreciate the terrible customer service I received today from Jorge and his colleague and the inability to refund me. @verizonfios let’s sign me up
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Tony Cali (@ajncali99) reported from Manhattan, New York@OptimumHelp who are you helping with 2hr customer service wait times. I’m done with you guys and I only had an install on Monday! You guys suck!!
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Black Turtle (@abellsz_) reported from Manhattan, New York@oderintdumetuat I dead only got it cause it was my only option my building allows @optimum WiFi sucks always laggin in my area
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Margaret Michele Waldman Savage (@xanthus_rotgut) reported from Manhattan, New YorkBullshit jobs and ride homes with bloody cuticles. Charged exorbitant fees for substandard service. Start to miss cablevision. Roadrunner that shoes you photos whether you want or not, then flagged for looking at porn?
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Tony Cali (@ajncali99) reported from Manhattan, New York@OptimumHelp new customer dear Grove, NJ. Why couldn’t I get internet on install yesterday and all night last night. Not a good first impression.
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S3 (@Shetty_S3) reported from Manhattan, New York@optimum technical service team calling me to check my WiFi at home in the middle of the day. While I’m at work. And then shocked to hear that I live alone so there is no one who can check it at their convenience. Great service. Also. Fix my internet.
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Leanne Drago (@LeanneDrago) reported from Manhattan, New YorkAnyone else having a RIDICULOUSLY hard time getting through to @optimum @OptimumHelp about service? Been trying for 3 months to fix a simple phone transfer that their reps can’t seem to understand. Considering going back to @verizonfios!! #AnnoyedCustomer #CustomerService #Fail
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mooo 🐄 (@Slimm_els) reported from Manhattan, New York@GimmieDaFries Yeahh exactly lmao they not so beneficial the only reason I’m switching is bc optimum internet sucks Beside that I’m not really saving ; all those company’s are scam
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Rouse Marie 💕 (@RossyRocha_) reported from Manhattan, New York@OptimumHelp worst **** ever. NEVER AGAIN I WIILL BE HAVING YOUR SERVICE. Your service is trash and you all does not know how to help customers on what they need. I’m so disappointed on having you ñ. NEVER AGAIN.
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Ian (@ianwich) reported from Manhattan, New York@OptimumHelp Think this through. If Optimim Service is unavailable In my neighborhood, then your hotspot is a useless as my cable service. I can, just as easily, drive to a Starbucks for internet service. Thanks for the advice and lack of cable, internet and phone service.
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Laura Garcia (@GarciaTlapa) reported from Manhattan, New York@OptimumHelp We were without service for 3 days and saying will come and never came, me suffering with my grandson to go to his online class. My son-in-law cancel it and still have to pay ?? Thank god the teacher understood. Is this real ?
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Davide Mamone (@davidedm_91) reported from Manhattan, New YorkJust an update: 14 days later @OptimumHelp did not fix my Wi-Fi in #Brooklyn, their techs did not show up twice to the appointment that we scheduled and it does not care at all of its customers because it knows it is the only company of the area. #Shame. #TuesdayThoughts #Optimum
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ιт'ѕ тιғ ! ♡ (@CURIEUXQUEEN) reported from Manhattan, New York@GoldenboyFTW @OptimumHelp @optimum I feel like you’ve been having internet issues for weeks now, this is insane
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GillMatic (@GilofWinterfell) reported from Manhattan, New York@optimum @OptimumHelp sucks so bad!!! Didn’t even make it to 2 weeks with them switched right back to @verizonfios
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Karen M Torres (@kmt331) reported from Manhattan, New York@OptimumHelp so the jokes on us, u have NO number for a human to discuss the bill, huh? U either pay or get shut down?
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Grant Lieberman (@cusealum44) reported from Manhattan, New York@OptimumHelp Been trying to get my house ISP fixed for 2 weeks. Called support 7 times. Finally Sent tech to my house Saturday and he cannot fix the issue. Tells me a supervisor is going to call me. No one has called me To setup appointment to have the TAP replaced
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Baseball is Back! (For Now) (@Robderbs) reported from Manhattan, New York@OptimumHelp why am I not eligible for a service credit. Please advise.
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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ecr.socialmedia (@ecr_socialmedia) reported.@optimum no longer has the @MLBNetwork, @MLB? Do you people think that customers are going to continue with your service at all now that we have to have 5+ paid steaming services for one sport?
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rMetsBack? (@yMets00) reported@OptimumHelp Classic copy & paste robot response. No help. Shocker @optimum in what universe is this fair? I buy a package which includes @MLBNetwork. YOU TOOK IT AWAY and I still pay the same price. I know I'm just a number on your books, but you could pretend to care about customers ?
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tennis.sushi.CA.NY.JPN (@eric_newyork) reported@OptimumHelp @optimum @AlticeUSA #optimum this is the worst company filled with liars. I was promised a 3 year monthly amount guaranteed by the retention center. I just got a bill that was $175 more than I’m supposed to pay. And terrible customer service
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FV (@51566f) reported@optimum what is the status of the outage in Monmouth county? No outage reported on the outage map but it’s been almost 12 hours. Can’t wait to switch providers in a few months.
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jody schwartz (@JodysJody) reported@OptimumHelp @optimum You’re never any help
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Joe Tattoo (@Tatt2Connection) reported@OptimumHelp @optimum Thank you. So simply cancel my account as stated. Spent far too much time on this matter.
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Sean Kelly (@SeanOfKelly) reported@optimum So when are you going to stop messing around and bring back @MLBNetwork ? My bill hasn’t gone down 1 cent. I think you owe us a 2 month refund.
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💙OG Rell 🧡 (@JrellN) reported@optimum I was on the phone with you + @ATT for 8 freaking hours, yall took my whole day away from me just to transfer and unlock my phone took me all day just to get a damn unlock codem paid 600 bucks to pay off my at&t account just for my phone still not to be activated..this isnt right
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ℕgonna (@Ngonna) reported@Steve_A_Reno @Starlink I’ve actually looked into it. It’s cheaper than my bundled package of garbage from @optimum
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todd shannon (@wncoach) reported@OptimumHelp @optimum You are not going to help. Look back through my call log and my service history and you will see nothing has been done since last summer after many hours I have put in to get this resolved. It makes your company look terrible.