Optimum outages and service status in Florida, New York
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Full Outage Map
- Optimum generated 0 outage signals in the last 24 hours around Florida, including 0 direct reports.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Problems in the last 24 hours in Florida, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Florida, New York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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Optimum Issues Reports Near Florida, New York
Latest outage, problems and issue reports in Florida and nearby locations:
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Anthony Mangano (@AjMangano) reported from Warwick, New York@optimum @OptimumHelp has the worst service. I have called and complained many times and got nowhere. They say everything is fine when it’s not. Internet is constantly cutting out making it impossible to do anything online including stream. #optimumsucks #streamingsucks
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Micah Gideon Modell (@micah_gideon) reported from Monroe, New York@OptimumHelp my service is down AGAIN! The modem stopped connecting (again) so I reset it. Note it won’t accept passwords (again).
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Janine Brady (@msdevilsfan1529) reported from Vernon Center, New Jersey@OptimumHelp going in day 7 with barely any internet. I only have service between the hours of about 7 pm to 6 am. I’m unable to work. This needs to be tended to immediately and not just push to another person. Maybe if I stop paying I’ll get service.
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Laura Principato (@LauraMeade12) reported from Vernon Center, New Jersey@optimum came today with a new modem, turns out the modem that 3 reps told me was sent out on May 21, was not. As soon as the guy left, we lose internet, comes back on after a few minutes, same as always... Never happened with SECTV. Optimum is the worse!
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Laura Principato (@LauraMeade12) reported from Vernon Center, New JerseySaid that they sent a new modem out but can't track the package, they know it was sent out on May 21, but can't provide a tracking number. @optimum said that they do not have a specific department to ship out products! Meanwhile I'm paying for horrible service!
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Anthony Mangano (@AjMangano) reported from Warwick, New York@OptimumHelp @optimum has the worst customer service. Their tech support is utterly useless and all they know how to do is read from a list of solutions and piss people off. I’ve been having internet issues for months and NO HELP from Optimum.
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Janine Brady (@msdevilsfan1529) reported from Vernon Center, New Jersey@optimum I have had internet issues since you installed in January. Three modems later your last tech guy installed a modem, took off and FORGED MY NAME that the work was complete! Still no internet and my name was forged!!!
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Scott Darvid (@ScottDarvid) reported from Warwick, New York@OptimumHelp @AlticeUSA FIX MY SERVICE ISSUES STOP NEGLECTING
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KarynHickmanGardiner (@khgard03) reported from Warwick, New York@OptimumHelp @jjhicret please see DM for ongoing issue. new box finally received and we are unable to set up without tech ID. Disconnected 2x from customer service.
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Laura Principato (@LauraMeade12) reported from Vernon Center, New Jersey@dandorf_8 @optimum I'm thinking the same will happen here, but trying everything, already purchased a new router. Sucks when they are the only internet provider, very frustrating.
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KarynHickmanGardiner (@khgard03) reported from Warwick, New York@OptimumHelp trying to get in contact with customer service x3 days w/o success. Need replacement box. Local store closed. Also tried to request service visit no luck. Please advise.
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Christopher Kelly (@Chefchrisk802) reported from Warwick, New York@OptimumHelp no internet service for going on 3 hours now. I can not even get in to my box and reset the router. It stuck on router intlizing. What is going on?
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Christopher Kelly (@Chefchrisk802) reported from Warwick, New York@OptimumHelp no Internet or cable. What a way to ring in the New Year Optimum sucks so much!
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Laura Principato (@LauraMeade12) reported from Vernon Center, New Jersey@optimum took over for SECTV, and they are horrible. Nothing but problems from the time that they took over. Internet service is awful, customer service is horrible, internet cuts in and put all day.
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Vivian (@snappyviv) reported from Mountain Lodge Park, New York@OptimumHelp been without internet since Thursday. technician came yesterday, replaced box but found the issue was a damaged outside line. Been trying to reach your company since early this morning. No return call no email no nothing about when this issue will be fixed! 😡
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Scott Darvid (@ScottDarvid) reported from Florida, New York@OptimumHelp @AlticeUSA When will me service issues if 3+ years be fixed? Not just me You Prey upon your customers with no other providers to go to. Please fix. I only been dealing with your corporate team for over 7 months for 3+ years of neglect! @colinschmitt can you assist?
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
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Roger Kimball (@rogerkimball) reportedWARNING: if you are considering @optimum @optimumonline for your internet service, don't. They are a dishonest company that scams its customers, falsely telling them they can lower their costs by opening a "free" mobile line. It's not free. You cancel the service. They still demand payment. Outrageous.
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James reilly (@jwmmr) reported@optimum Your customer service is the worst. Can’t even get to speak to someone in America. 30 yr customer and never had a problem till this weekend. No one knows what’s going on. I was given wrong info.
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Laskinzero (@laskinzero) reported@optimum your internet service is ****
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Sean Kelly (@SeanOfKelly) reportedSo @optimum , where’s my refund for not having @MLBNetwork for the last 2 months? You’re providing your customers with less service and still charge the same prices? A refund is due. When should I expect to see it?
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AlphaCentauri (Ed) (@out_mind181957) reportedThese major corporations like @optimum and @UPS use India or Pakistan for their call centers, knowing a lot of us have trouble understanding these people but they care more about saving money than they do about their customers. And their customers are the ones making them money! Heck, those people in the call centers have trouble understanding us too. Why do big corporations do this? Is saving money more logical than helping your customers? Or, when it comes to making money, does logic just go out the window?
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Tony Bianchi (@DaAmazins) reported@OptimumHelp @MLBNetwork @optimum can you guys get this nonsense settled already? it's baseball season and you're the only local provider not carrying the network. this is ridiculous.
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Joey (@Degenerate0123) reportedHey @optimum @OptimumHelp I need some help with my service
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soɔɹɐɯ (@mynamesmarcos) reported@OptimumHelp @optimum I am setting up my DOCSIS 3.1 modem and would like to activate it with your internet service. I can provide the MAC address and my home address plus any other information that is needed. Can I provide that here via DM or should I call or submit online?
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patrick beard (@harrelson69) reported@OptimumHelp @SeanOfKelly @optimum The only way the customers will be happy is putting mlb network back on the system. Stop with the statement that you pushed for a fair renewal.
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Chip Howard (@ChipSportsTalk) reported@OptimumHelp @optimum At this point I don't think there's anything you can do or say to keep me as a customer. I haven't even commented on my 34 year work account was disabled