Earthlink service status: outage reports and connection issues
Why is my Earthlink service not working?
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Full Outage Map
EarthLink offers internet service across 30 states with the greatest coverage in California, Texas, and New York. Earthlink offers DSL internet connectivity as well as fiber internet service, making it the 3rd largest provider of fiber broadband in the U.S. by coverage area.
Problems in the last 24 hours
The graph below depicts the number of Earthlink reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Earthlink. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Earthlink users through our website.
- E-mail (79%)
- Internet (16%)
- Wi-fi (4%)
- Total Blackout (1%)
Live Outage Map
The most recent Earthlink outage reports came from the following cities: Atlanta, Cleveland, Stone Mountain, Charlotte, Burbank, San Diego, Phoenix, Chicago, Irvine, Twain Harte, Dallas, New Milford, Greenville, Marietta, and Tampa.
| City | Problem Type | Report Time |
|---|---|---|
 Atlanta
|
5 days ago | |
|
Cleveland
|
6 days ago | |
|
Stone Mountain
|
6 days ago | |
|
Charlotte
|
Internet | 8 days ago |
|
Burbank
|
Internet | 9 days ago |
|
San Diego
|
9 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Earthlink Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Jones (@stauvin) reported@EarthLink 1. Your salesperson should be taking down my name and number, not telling me to call back when business dept is open. 2. It was 7:03pm EST 3. I was motivated to move the business over to you - instead I was forced to figure it all out myself. You’re not trying to grow.
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DM Carpenter (@bb55guns) reported@EarthLink Yes, waiting two weeks for a tech the last time was indicative. A week later, I am waiting 8 days. Crackerjack service. Thank you.
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stacey travis🌻 (@StaceyTravis777) reportedIf you are an idiot like me, and still with @earthlink and can never get help or customer service when it constantly stops working ... besides gmail, what is a safe and good email with privacy and they customer service? #email
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𝐒⃥𝐲⃥𝐧⃥ (@House0fSyn) reported@JasonStoll13 @EarthLink @united I’ve heard bad things about them too! But I am just switching companies so I’ll be good in a couple days. And annoyed until then. 😜
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Me (@ZambranaML) reportedWarning to @EarthLink users: I closed my account almost a full month ago, returned my router (in the box it came in!), had its return confirmed by an Earthlink agent AND UPS that I returned it, and yet I keep getting emails threatening a $400 fee because I didn't return it? WTF?
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Helen Borel (@HelenBorel1) reported@earthlink please help me.
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sportsdatawrangler (@sportsdatawran1) reported@TheRealCoach_JB @TheCoachJBShow @EarthLink Fiber Internet should never go out, if you don't have it already. Working in the fiber industry only a downed substation or pole would effect it.
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Capt Hank Parker (@harry_park40604) reported@EarthLink When I finally contacted them about the television I was informed they didn't offer it. The final thing is that their signal strength was so poor using my phone as a hotspot gives me a stronger signal.
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Followmeitwill Beallright (@FollowmeitwillB) reported@earthlink no one answers. All week. All day. All morning. All month. The wireless internet doesnt work and u said you were metronet to sign us up here. -$200
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carlie 🌈🦋 (@lilcarlil) reported@EarthLink fix my wifi or suffer from my wrath. 🍅🍅🍅🍅🍅
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Michael Opitz (@MichaelOpitz) reported@EarthLink @debra4peace2011 I have been an Earthlink customer for over 20 years. I am not receiving my email and technical support has been very unhelpful! I have called twice, and they have not resolved problem and seem unwilling to do so! I have not received emails in 2 days. Michael Opitz
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Jay Youngblood (@Rev_Raider_YB22) reported@EarthLink I still seem to be having an issue with this company! Even after I've had my service disconnected, I'm STILL getting attempted charges to my card!! It JUST happened 2 minutes ago before I wrote this tweet!!! If it doesn't stop, I'll be forced to take legal action. Wth???
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Harold W Nelson (@HaroldWNelson) reported@earthlink email is DOWN, and Technical Support has disappeared. They are gone forever!
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Ebony Williams (@Gemigreen55) reported@EarthLink your customer service is TRASH! Why is it taking two days to connect my services?! This is completely unacceptable.
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Steve Reich (@mgruff) reported@EarthLink do you have an outage ?
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Jay Youngblood (@Rev_Raider_YB22) reported@EarthLink I wrote back on Feb 12th in regards to this company. Just now again and yesterday, they've attempted to charge my credit card even though I no longer have their service. Last warning. Cease and desist or I will be pressing charges for attempted theft and fraud.
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𝐚𝐫𝐢𝐚𝐧𝐧𝐚 (@oatmilk_y) reported@EarthLink you’re the only provider in my area. please get your sh*t together. my service goes out almost once a month and it consistently takes >24hrs to be fixed.
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@rjamielanga.bsky.social (@RJamieLanga) reported@EarthLink After a 15-minute wait, it was, in fact, confirmed that I was not the only person with this issue today. Tell me @EarthLink, why didn’t you say so? Why isn’t there a link to a site that detailed the fix that I could have immediately navigated to instead of waiting all that time?
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@rjamielanga.bsky.social (@RJamieLanga) reportedHey @EarthLink: all of a sudden there’s an issue with sending (can still receive) e-mail using my iPhone. Any idea why this is happening?
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Tia Dobi 💋⚖️ The People's Rodentologist (@tiadobi) reported.@EarthLink Y'all disconnected my service awaiting payment. Except that y'all promised me a week or so ago a Supervisor would call me back and no one did. 28 years I've been a customer.
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Jill (@jillwilson) reported@EarthLink I am still sitting on hold - trying to get through on the line that Nelson provided. He says no one else is having trouble getting through, but I am still sitting here waiting. This is the "service" I am getting after 23 years with this company.
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Helen Borel (@HelenBorel1) reported@EarthLink TOTALLY UNHELPFUL. EARTHLINK IS FULL OF BALONEY. I TRIED TO CORRECT UR ERROR. UR SITE SUX..UR CHAT DOES NOT CHAT. ZERO RESP9ONSE. UR PHONE PERSON SPEAKS POOR ENGLISH. FINALLY ANOTHER ONE,A MAN..TOOK 100 YRS TO EKE OUT MY INFO & HE WAS UNABLE TO FIX IT. TEDIOUS, STUPID UNHELPFUL.
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Smartcraft Media Group (@smartcraft_mc) reportedI’m starting to regret switching to a different Internet service provider @EarthLink your **** sucks. Can’t have a stable connection at all. And now I’m stuck with a one-year contract. Wish there was a the ability to say if it sucks we can terminate it on our end
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David Hall (@davidahall0001) reported@EarthLink What are you kidding? All the Indian customer service reps are now coming over to Virginia? I doubt it. EarthLink has No-Customer Service, unless you don't mind waiting a few days for them to get back to you.
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Boyd Ritchie (@BoydRitchie) reported@EarthLink I'm looking to change my Internet service provider and I found your web page but I can't find pricing per plan.
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MorteDeMocknbrd (@MorteDeMocknbrd) reported@EarthLink I have been with @EarthLink for 30 years and very stupid to have done so with so many free enail accounts. One would think #earthlink would want to keep the easy money.
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Russell Jones (@HowlingLikeADog) reported@EarthLink Stop sending me emails for Thomas E Houck Jr. Account # 692013 . I'm not a customer so stop sending me his crap!
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Coach Jason Brown (@TheRealCoach_JB) reportedThere won’t be a @TheCoachJBShow today due to this horrible ******* @EarthLink internet service
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Thom (@ThomB_76) reported@EarthLink been on hold for over 30 min with support can I get some assistance?
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Linda M Young (@CollieLady38) reported@EarthLink Can you tell me, a 30-year subscriber, why I'm no longer permitted to delete or add my own e-mail addresses, but must call support? When did this paternalistic and BOORISH behavior begin? Are you implying that your users are too stupid to do these actions?