Altafiber Outage Map
The map below depicts the most recent cities worldwide where Altafiber users have reported problems and outages. If you are having an issue with Altafiber, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Altafiber users affected:
Altafiber (formerly Cincinnati Bell) is a regional telecommunications service provider based in Cincinnati, Ohio, United States. It provides landline telephone, fiber-optic Internet and IPTV services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Cincinnati, OH | 49 |
| Union, KY | 1 |
| Chicago, IL | 3 |
| Fairfield, OH | 3 |
| Dayton, OH | 14 |
| Springboro, OH | 4 |
| Cleveland, OH | 6 |
| City of Fairburn, GA | 1 |
| Mason, OH | 1 |
| Hamilton, OH | 7 |
| Columbus, OH | 23 |
| Fairborn, OH | 2 |
| Chapel Hill, NC | 1 |
| Heath, OH | 2 |
| Loveland, OH | 1 |
| North Royalton, OH | 5 |
| Middletown, OH | 2 |
| Milford, OH | 3 |
| North Las Vegas, NV | 1 |
| Olde West Chester, OH | 2 |
| Montgomery, AL | 1 |
| Lebanon, OH | 2 |
| Akron, OH | 5 |
| Xenia, OH | 1 |
| Covington, KY | 1 |
| Batavia, OH | 1 |
| Mansfield, OH | 1 |
| Bethel, OH | 1 |
| Indianapolis, IN | 4 |
| Ashburn, VA | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Altafiber Issues Reports
Latest outage, problems and issue reports in social media:
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Aaron D. Williams (@Aaron_Williams) reported@GetSpectrum Another day of no connectivity and poor/terrible communication about progress. @altafiber hello?
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Faye Ryan (@fayeryan3333) reported@altafiber I am a current customer in Crescent Springs, KY, however not able to find channel for News Max. Can you assist?
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mason wy (@masonwy82336031) reported@scwatched @Ask_Spectrum It’s the routers spectrum use my stepdad works for spectrum he said it themselves. It’s a security setting on the router where it’s constantly verifying your connection, hence impossible to have a stable IP. If you have more than 4 devices connected to the router it’ll happen. I called once and a good representative fixed it but then moved houses and had to a get a new router and the problem popped back up. Never could convince another representative to fix it so I switched to altafiber.
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Proud Resister (@KarenHellriegel) reported@altafiber raise my bills my never credit me for all the bullshit and missed shows. You so suck.
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Rick Bonett Jr. ¯\_(ツ)_/¯ (@RickBonettJr) reportedHey @altafiber didn’t realize that when I switched from att internet tv that I would have the same issues. Lots of loading/buffering going on here and quality of video is often less than desirable.
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mason wy (@masonwy82336031) reported@GirthBrooks034 @scwatched @Ask_Spectrum It could be both it’s some kind of security protocol that constantly checks your device causing your IP to jump around.. basically impossible to have a stable IP it’s some kind of setting idk I’m not the biggest tech savvy guy but have been experiencing this personally. Apex NEEDS a stable IP or it’s just utter dog **** to play. Sole reason I switched to altafiber and haven’t had a single issue since.
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Van Dam (@skatingjesus) reportedTell me why I'm having more problems having fiber internet than I did with like 300mbps #altafiber
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JenWendCincy (@jenwendcincy) reported@altafiber Were not experiencing an “outage.” We’re experiencing the video flickering in-and-out every few seconds on certain channels. The only channel that it’s NOT doing it on is CNN. I don’t watch CNN. Funny.
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Eric Sheridan Wyatt (@NewEricWyatt) reportedBeen really happy with @altafiber as a Comcast alternative for high speed internet, until the last week. The techs and customer service agents have been great, but the company structure doesn't empower the front line workers to "make it right."
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mason wy (@masonwy82336031) reported@scwatched @Ask_Spectrum It’s the routers spectrum use my stepdad works for spectrum he said it themselves. It’s a security setting on the router where it’s constantly verifying your connection, hence impossible to have a stable IP. If you have more than 4 devices connected to the router it’ll happen. I called once and a good representative fixed it but then moved houses and had to a get a new router and the problem popped back up. Never could convince another representative to fix it so I switched to altafiber.
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punch_of_donkey (@punch_of_donkey) reported@altafiber @DylanEastham21 Caitlin you're gonna be working some OT bc it seems they're doing nothing to fix it
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mason wy (@masonwy82336031) reported@GirthBrooks034 @scwatched @Ask_Spectrum It could be both it’s some kind of security protocol that constantly checks your device causing your IP to jump around.. basically impossible to have a stable IP it’s some kind of setting idk I’m not the biggest tech savvy guy but have been experiencing this personally. Apex NEEDS a stable IP or it’s just utter dog **** to play. Sole reason I switched to altafiber and haven’t had a single issue since.
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iamdjfresh (@iamDJFRESH) reported from City of Forest Park, OhioI’m so tired of @altafiber i need a new internet service provider… it’s too much of a hassle dealing with them and they never listen to their customers…
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Big Ed (@2ChinzCinci) reported@altafiber So since I don’t have your cable package and only your internet service I don’t get to watch reds games?
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Fr. Niko Tzetzis (@tzetzis) reported@JonathanMcClish @GetSpectrum @Bengals They were always the worst at our old place. We switched to Altafiber.
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