Virgin Mobile service status: outage reports and connection issues
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Full Outage Map
Virgin Mobile USA is a no-contract mobile provider on the nationwide Sprint network. The provider is a wholly owned subsidiary of Sprint Corporation and one of many Virgin Mobile brands around the world.
Problems in the last 24 hours
The graph below depicts the number of Virgin Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Virgin Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Mobile users through our website.
- Phone (100%)
Community Discussion
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Virgin Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Timothy Rensiem (@TRensiem) reported@Jacquie228 @virginmobileusa Doesn't it all seem fishy first Rogers biggest ever goof up, now world wide issues with virgin and other providers
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Theleafsfan34 (@thebillsfan3471) reported@virginmobileusa ur wifi is so bad fix it
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SAMIR PANDYA (@ss_pandya) reportedThis is @Rogers service for you friends. Zero network since 3 hours, no response on calls, and chat queue number is 80! Kudos to all of us who pay three times the US prices in Canada for such a wonderful service! Way to go @Bell and @virginmobileusa !
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ساري الحنيطي (@sari126789) reported@virginmobileusa Dear, Kindly help us with @VirginMobileUAE They do not provide any kind of service.. The chat on the app is closed. Private msgs are dismissed. We have been facing a lot of problems recently with ZERO supprot!
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hema dudhia (@hema_dudhia) reported@virginmobileusa mobile data not working please advise website states no issues
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Carol Alfonso 🇵🇷 (@caa1000) reported from Poinciana, Florida"Virgin made a disastrous choice in 2017 to market itself as an "iPhone-only" carrier, though, causing massive confusion among its Android-heavy user base and doing a poor job of attracting new iPhone customers." (At least I paid nothing for the IPhone 7 with #VirginMobileUSA!)
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mg ❦ (@MadiiGraay) reportedPSA: if you’re with @virginmobileusa run in the opposite direction. Worst phone company in Canada.
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Dianne Robinson (@Silntdesigns) reported@virginmobileusa your customer service is the worst
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NicoleNoir (@vintage19) reported@BoostCare I was forced into being a customer of yours because of the dissolution of @virginmobileusa. Holding customers hostage on devices they own, for attempting to transfer service, is rather rude. Be better.
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kim (@kimmm0107) reported@virginmobileusa - my phone doesn’t always get group text messages from people who don’t have iPhones. My parents have Samsungs and I rarely get their messages. This has been going on for about a year, so it’s not just a turn off fix. I have a new iPhone. Can you help??!
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Wide Word of Sport. (@widewordofsport) reportedCurrently being harassed by @virginmedia over a £1.36 bill over a phone line I cancelled, that I literally cannot pay because they won't let me log in without a phone number, which I dont have, because I cancelled their service. @virginmobileusa anything you can do?
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Steve (@LaCroix_1972) reported from West Reading, Pennsylvania@VMUcare I tried to top up today off the app and it said I had entered the incorrect pin. Even though Google had remembered it from the last time I topped up. I'm due today and can't be without my phone, please help
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Jason Abner (@ja_yab) reported from Seattle, Washington@VMUcare your customer service is no good. I purchased my mom a new flip phone online, received it yesterday and tried to activate. When I ran into issues when trying to activate myself so I call customer service...
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Jord (@realjordslife) reported@ATT can join @virginmobileusa in the “worst customer service club”. You can’t even sign up for AT&T if you live in Canada bc the website refuses your zip code & the reps put you on hold for an hour & then hang up...guess I’m gonna try out T-Mobile.
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Capt. DirtyBeard (@Capt_DirtyBeard) reported@KnightsOfTheSC @virginplus @virginmobileusa oddly enough never had this annoying of an experience with telus or even rogers at least theyre upfront with their BS lol
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Capt. DirtyBeard (@Capt_DirtyBeard) reportedi've said it once & i'll say it again use ANY other phone provider BUT @virginplus @virginmobileusa , they are crooks and will screw you six ways to sunday . Choose literally ANY OTHER company . Horrible service, Horrible communication , JUST PLAIN BAD.
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Debka (@DebkaLars) reported@boostmobile is hands down the worst phone service I’ve ever had. Thanks @virginmobileusa for dumping me on them 😡
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Rusty & Ashley Pond (@Silver_Buck) reported@virginmobileusa My Virgin Mobile phone number vanished into la-la-land. @boostmobile cant help. How do I reclaim my phone number so I can keep using it?
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T Bernadine Lapps (@lapps_t) reported@virginmobileusa is a poor provider. I have not had cellular data for 13 days and their only response is... You have a ticket open... And it's with the back office. I hate virgin.
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Sameer Rehman (@Sam054786) reported@VirginMobileUAE @richardbranson @virginmobileusa poor customer service in dubai, very disappointing,no customer value,very unprofessional staff.#poorcustomerservice #customerexperience
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Winter 🧀 獣 (@WinterTheSergal) reportedHey @virginmobileusa you got some nerve. Won't do **** to stop the spam, scam and harassing calls I get, but will call constantly to shake you down for a payment late by a ******* day due to the bank. Care to explain any of this?
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Carol Alfonso 🇵🇷 MASK ON 😷 #PrayForPeace 🙏 (@caa1000) reported from Poinciana, Florida@peter_adderton @boostmobile Ridiculous! Boost won't give anything good to loyal customers who's service was with the #Sprint legacy network. All the offers are only for new customers. I can't downgrade their plan to at least $10 and not even a free IPhone like #VirginMobileUSA! Done with Charlie! 📱
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aliens on earth #endsars (@jeph_asphalt) reportedIn everything you do, avoid using @virginmobileusa (virgin mobile Canada) they are the absolute worst!
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David Woodhouse (@Tigers09champs) reportedBit of a whinge sorry but @virginmobileuk think charging a customer with their ultimate package £36 for 6mb data in @virginmobileusa is ok. #shitservice
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MorrisPark (@MorrisPark) reported@scottmstringer do the poor have any rights in #NYC? @AssuranceCell is ripping clients of LifeLine off again! Where's the 10GB of Broadband I was promised yesterday? First I buy a $300 PoS iPhone 7 off of you & ****-enablers, @virginmobileusa & never got ... #RipOff #EatTheRich
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Holly Kraft (@Sunshine83880) reported@BoostCare @boostmobile I’ve been a customer since @virginmobileusa days. After calling all around town, had a shop offer to order an IPhone SE 128 to avoid the shipping fees. Now a week later and apparently it was ‘out of stock’ so now I’m paying expedited shipping.#nothappy
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pepperonly (@pepperonly1) reported@ShawnMadison123 @virginmobileusa I thought it was but I was wrong. No service on Vancouver island.
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Carol Alfonso 🇵🇷 (@caa1000) reported from Sky Lake, FloridaThe Echo modem resetted twice and then resetted manually. No service. Just using the IPhone 7 on @virginmobileusa. @GetSpectrum just failed our Internet connection!
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Eatin's Canada (@eatinscanada) reported@virginmobileusa I've had your "service" for 14 months and never had good reception. After several complaints where I had to lead the technical team to the probable cause being lack of towers, I find that this is correct. HOW THE HELL DO YOU NOT KNOW WHERE YOUR TOWERS ARE? 1/2
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This Kabbalah Life (@UnredactedLove) reported6/6 *Assurance Wireless program with free ltd @virginmobileusa cellular service. She/Thugs use these free phones & free plans to do crime then toss the phones in a large body of water to hide any evidence. Too bad they aren’t H2O proof or ARE they? N Seals or scuba enthusiasts?