T-Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by T-Mobile users through our website.

• Internet (44%)
• Phone (33%)
• Wi-fi (10%)
• Total Blackout (8%)
• E-mail (3%)
• TV (2%)

Live Outage Map

The most recent T-Mobile outage reports came from the following cities: Lansing, Cedar Hill, Township of Evan, New Orleans, Atlanta, Albuquerque, Winter Park, Houston, Corona, Charlotte, Lancaster, Minneapolis, New York City, Seattle, and Santa Rosa.

City	Problem Type	Report Time
Lansing	Wi-fi	44 minutes ago
Cedar Hill	Total Blackout	47 minutes ago
Township of Evan	Wi-fi	2 hours ago
New Orleans	Internet	3 hours ago
Atlanta	Internet	3 hours ago
Albuquerque	Internet	3 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

T-Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marley (@_ItsMarley) reported 12 minutes ago

  @TMobile is running a scam! I traded in my phone and multiple times they confirmed they received it. Now they are saying it's broken ( I sent a brand new phone to them). This is ridiculous treatment for someone that has been loyal to you for so many years. Maybe I should change

• 
  Shanda☮️🏳️‍🌈🏳️‍⚧️🇨🇦🇺🇦 (@shan70) reported 12 minutes ago

  @TMobileHelp My internet is still out after I’ve done all things the ai assistant said to do. The red alarm light is still on on the ont box. Please help.

• 
  TJ Stevens (@CoachDad0511) reported 15 minutes ago

  @TMobileHelp @SriniGopalan I spoke with TMobile help yesterday on here...ill save the steps, i will have to call the 833 number provided to NORT but they arent open and it route back to customer service anyway...no one can "help" just feel bad for me

• 
  yulit Boyd (@BoydYulit) reported 19 minutes ago

  @TMobileHelp TMobileHelp Thank you. I am unable to send a DM. Please let me know how I can securely share my account details so you can investigate this $160 charge. I appreciate your help.

• 
  john (@Iheartredbull8) reported 20 minutes ago

  @TMobile do not trust them with rebates. I was supposed to receive a sams club gift card in Feb never got it called & said it will be 10-15 days. Still waiting 2 months later. Just talked to a rep & was told it will be 10-15 days to receive it. time to leave mobile Ridiculous

• 
  Robert Bryant (@mrhumbel) reported 22 minutes ago

  I never owned or used apple device. I only use cricket and Verizon is cell service. I never used work ISP except at HCA I did no wrong on it when I did. Currently April 12th 317am 2026. I don't uses others cells or services. I never used sprint, T-Mobile, Nextel, Sling, Hotspots, Roku, Firestick, or comcast I never go to instagram away from home. I never had tick tock account

• 
  David Martin Lins (@DavidMartinLins) reported 24 minutes ago

  @SouthwestAir and @TMobile ... When you are together, things never seem to work. Maybe you two just aren't meant to be together? Sincerely, Someone Who'd Love Internet That Works On Flights

• 
  Rios (@riostoriches) reported 26 minutes ago

  @TomasaC93 Yes I agree, I had a personal line for Verizon and switched to a business plan But international calls raised my bill +120% So I switched to t-mobile and never looked back since

• 
  Chase (@ChaseJensen) reported 27 minutes ago

  @Techlife32 @TMobile @Verizon And to top it all off you get arguably the worst network of the big 3

• 
  Ty Lawson (@TyLawson3) reported 29 minutes ago

  I’m fed tf up!!! W/ these t-mobile call centers … it shouldn’t take 45 mins to cancel a f’n iPad line smh

• 
  Principle Over Party (@Non_Partisan_K) reported 33 minutes ago

  @gtoshaman @jimmyfallins @Starlink I have T-Mobile. Download is great. Upload is fine and better than this. But starlink latency is far better. T-Mobile latency sucks

• 
  yulit Boyd (@BoydYulit) reported 33 minutes ago

  @TMobileHelp TMobileHelp Thank you. I am unable to send a DM. Please let me know how I can securely share my account details so you can investigate this $160 charge. I appreciate your help

• 
  Edith Gonzá*** (@nomemolestesbr) reported 35 minutes ago

  @TMobile It’s possible to have your service on Mexico?

• 
  Fritz 🏒 🐆 (@FritzBarkz) reported 38 minutes ago

  @TMobileHelp I checked. No settings issue. If you just want to look at the previous DM I’m fine making said arrangement whenever it gets posted to rectify the account error.

• 
  StormySteelfate (@SSteelfate) reported 42 minutes ago

  @WhisperingWllws @JustineBateman Netflix, Hulu and Paramount+ free through T-Mobile Cell and Internet plans. I did lose HBOMax when I switched internet - but saved a boat ton of money. Prime Video - because I do pay for Amazon Prime for the free shipping Peacock - Walmart+ Sub As long as my internet and/or cell phone are working - I'm doing ok on streaming services. But if T-Mobile goes down....I'm screwed. LOL

• 
  shut-in (@Elechain) reported 43 minutes ago

  It's crazy how T-Mobile Tuesday gave this movie as the Atom deal cause this **** was the ******* bomb man. I might genuinely pick up the book and give it a read

• 
  William B (@William61634909) reported 45 minutes ago

  @TMobile has taken $200 from me and they think it's a joke. I will be forced to take out my frustrations on innocent employees from the local T-Mobile store because customer service representatives prefer to lie to customers than be honest.

• 
  Satish Narayanan (@talk2satishnow) reported 46 minutes ago

  @TMobileHelp I already waited 90 days and only got 225 out of the 400 promised. Now the Customer care including the escalated Manager (Travis) is indirectly accepting, T-Mobile misled to close the sale.

• 
  Kill the Save America Act - Stop the Steal🌈🇺🇦🌊 (@Jeremy00Woytsek) reported 46 minutes ago

  @TMobileHelp @TMobile Another $30 charge! Now we are up to $92, and the charges won't stop. WTF is going on here? I keep getting the same cookie-cutter message as others that an account cannot be found, yet charges keep happening for a cancelled trial that I now wish I had never joined in the first place. I want my money back asap and for these fraudulent charges to stop!

• 
  billd (@Billd49er) reported 48 minutes ago

  @mom_of_littles @Verizon I'm very seriously considered changing from Verizon to T-Mobile. Verizon signal in the Florida panhandle is just gone downhill so far that it's ridiculous and I've been with them since 2010. If I need something I only go to a Verizon corporate store there's two of them in Pensacola.

• 
  Praveen Swami (@praveenswami) reported 50 minutes ago

  @TMobileHelp I’m travelling abroad and have accidentally deleted my eSIM. I’m trying to log in to my account to request help but the app won’t recognise my papers. Is there a link or email where I can get help for this? Very desperate; thank you in advance :)

• 
  minimal (@trapthem_) reported 50 minutes ago

  @rjnl1987 @RadicalFalk Chances are you're in the O2 network, which is abysmal. Check in the settings if you can change the carrier network and switch to T-Mobile/Telekom.

• 
  D Boss (@DBoss222024) reported 51 minutes ago

  @TMobileHelp So on the 24th, my bill was 341 today is April 13. My bill is 490 now tonight I called to speak to someone again I’m told my bill is $837 and I needed to make a payment arrangement in order to get my service restored this is highway robbery

• 
  tjtj (@teejays1ngh) reported 54 minutes ago

  @TMobileHelp @mikejcalderin I need help with unlocking can you please DM as I don’t see any option to message you.

• 
  cassie (@cascadian_cass) reported 54 minutes ago

  @shaylarz @lizaboth the Royals appear to not have any ties with T-Mobile but never say never

• 
  Mont (@betonjmont) reported 55 minutes ago

  If you’re betting Astros/Mariners today, this is the sharp angle I keep coming back to: Astros team total UNDER 3.5 Why I like it: - T-Mobile Park is still one of the better run-suppressing environments in baseball - George Kirby has the exact profile I want to back in this spot: 2.93 xERA, .218 xBA allowed, .277 xwOBA allowed - He’s forcing a ridiculous 59.6% ground-ball rate - He’s only allowing 5.8% barrels - Houston has elite names at the top, but this isn’t just a “big bats = auto over” matchup - If Kirby keeps the ball on the ground and out of the air, the damage path gets tight fast Sneaky second angle: Mike Burrows UNDER 16.5 outs Seattle has enough pressure bats to keep traffic on the bases and make it tough for Burrows to get deep. This game feels way more like a pitching/shape/park spot than a “just bet star hitters” spot. Full write-up and full card on Patreon. #GamblingX #MLB #PrizePicks

• 
  Jesse (@Jessecooksfood) reported 55 minutes ago

  Walking from T-Mobile park to the waterfront and Pike Place is pretty nice now. Not a bad experience for someone visiting the city, I would think

• 
  Heath Sharp™ (@aheathphoto) reported 58 minutes ago

  T-Mobile, I have had the worst experience as a business customer and it hasn’t even been a month. I can’t log into my account and you don’t have 24 hour phone support. This is ridiculous. You’re a major carrier and don’t have phone support for your business customers @TMobile

• 
  n00blet (@n00blet) reported 1 hour ago

  @tatsncatss I had this happen with T-Mobile. Tried for a new phone promotion, they wanted 300 down. Went to verizon and got the same deal with no down payment

• 
  Ajani O (@ajanioden) reported 1 hour ago

  These navigation issues w @Apple @TMobile @FlexDriverAssoc need to be addressed