Metro PCS service status: outage reports and connection issues
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Full Outage Map
Metro by T-Mobile is a prepaid wireless service in the United States. Metro PCS provides nationwide talk, text, and data depending on the plan services using GSM, HSPA, HSPA+ and 4G LTE networks.
Problems in the last 24 hours
The graph below depicts the number of Metro PCS reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Metro PCS. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Metro PCS users through our website.
- Phone (49%)
- Internet (33%)
- Total Blackout (9%)
- Wi-fi (4%)
- E-mail (3%)
- TV (2%)
Live Outage Map
The most recent Metro PCS outage reports came from the following cities: Chicago, Los Angeles, Alameda, Henrico County, Tulsa, Richmond, Woodstock, Waukegan, Fort Worth, Helena, Willingboro, Dadeville, Ypsilanti, Glen Burnie, and Colton.
| City | Problem Type | Report Time |
|---|---|---|
 Chicago
|
Phone | 16 hours ago |
|
Los Angeles
|
Total Blackout | 2 days ago |
|
Alameda
|
TV | 4 days ago |
|
Henrico County
|
TV | 7 days ago |
|
Tulsa
|
Phone | 7 days ago |
|
Richmond
|
Total Blackout | 7 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Metro PCS Issues Reports
Latest outage, problems and issue reports in social media:
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kiasims 🧸 (@Kiasimsx) reported@MetroByTMobile I had a horrible experience at one of your locations with service and an employee- can someone reach out to me please
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Brandy (@brandylynn0597) reportedIt’s insane that @MetroByTMobile makes me watch 3 freaking ads to make a phone call. I had to wait 3 minutes before I could call 911 for my mom!!! Fix this metro!! I smell a lawsuit if this happens again.
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slumlord ave (@CaptianCumknuck) reported@MetroByTMobile hey guys! Totally tundra someone stole my phone. Please help me file a case so I can get another phone to get this taken care of.
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Robby Rey (@Oh_yeah25) reported@ZOrtiz99 @Andy8671025 MetroPCS (Metro by T-Mobile) is just their prepaid brand. You’re getting the same service minus with Metro, minus the satellite, perks, and maybe a few roaming agreements. You mention affordability, I’d stick with Metro.
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Andrew Smithey (@DrewTheSylveon) reportedHi @MetroByTMobile I need to cancel my autopay for my old account. I just migrated to T-mobile from y’all. Thanks!
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Askurmameee (@ZakkDavid) reported@TMobileHelp @MetroByTMobile Attempt to help me they just said no they can’t I’m disabled atm from a horrible accident nd needed help but they were just so rude to me when trying to get into my account and yelled at me
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Alexander Castellon (@RoccoAlex25) reported@MetroByTMobile I’m am not a customer at Metro since yesterday but need my last statement. How do I go about getting it since I do not have access to the account online any longer?
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Monica R. Peralta (@munkruth) reported@MetroByTMobile why is it that Metro can’t figure out why my daughters phone isn’t working!!! I’m going on my second month of paying for a phone that doesn’t work! Nobody from this company seems to be able to help me!!!!!
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Mauriel Williams (@MaurielW) reported@MetroByTMobile every employee at your company can't be rude as hell can they?? How do I get actual help??????????
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BRANDinBRANDing (@BRANDinBRANDing) reported@MetroByTMobile has gotten my last dollar for 3 phone lines & home internet TODAY!! Which cellphone carrier do YOU recommend for home internet and cellphone service???
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TheEmpress (@LeslieFleury9) reported@JennDevlin1985 @MetroByTMobile THE WORST
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Matt Stanley (@newstarmanager) reported@TMobileHelp @TMobile and @metropcs are all a scam stay away from them. They have idiots working for them and don't give a **** about their customers only money if there is a cellphone company that can help me hit me up.
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shezaahmed (@SaadAhmed194977) reported@MetroByTMobile never ever buy the internet the worst internet in whole world everytime it lags
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Kaci H - (@StormWarnWx) reported@Nati_Sports I got MLB TV for free via @MetroByTMobile. Today watching the Reds here in Dayton. No blackout. Maybe down the line, idk. But today no blackout.
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raith (@raith_Dusk) reported@Crime_In_NYC It is 100% the fault of the criminals, however, places like @MetroByTMobile need to setup proper partitions like they have at **** shops or liquor stores in order to guard their employees. This poor employee could've died easily in this situation. These companies KNOW how awful these neighborhoods are, and if they want to continue their businesses in such places, then take the precautionary measures to protect it.
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Andrew Smithey (@DrewTheSylveon) reportedHi @MetroByTMobile I need to cancel my autopay for my old account. I just migrated to T-mobile from y’all. Thanks!
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Daniel (@mysterrivas) reported@MetroByTMobile I appreciate the offer to help but it’s been made nearly impossible, or rather very inconvenient, for me to follow-up or get any resolution. The corruption, cover-up and manipulation of my environment for the purpose of “research” keeps the psychopathic cycle in-motion.
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🌸 (@SarahSkywalkerr) reportedAnyone have a cellphone they recommend? I was on hold by @MetroByTMobile supervisor for 45 minutes and got hung up on, called again, spoke to a different supervisor who has now put me on hold for an hour & im sure they will pull the **** again of clicking on me. Very professional
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BRANDinBRANDing (@BRANDinBRANDing) reported@MetroByTMobile has gotten my last dollar for 3 phone lines & home internet TODAY!! Which cellphone carrier do YOU recommend for home internet and cellphone service???
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Dexternights (@dexternights) reported@MetroByTMobile My sim pin is locked out and unable to access network, but your customer care and store are insisting, there is no way to get replacement sim or PUK despite ordering from T-Mobile website.
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BRANDinBRANDing (@BRANDinBRANDing) reported@MetroByTMobile has gotten my last dollar for 3 phone lines & home internet TODAY!! Which cellphone carrier do YOU recommend for home internet and cellphone service???
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BaldLumberJack (@LumberxJack) reported@MetroByTMobile its ridiculous you dont have upgrade discounts for exsisting customers. Ive had your service for 10+ years and never missed a payment but have to pay full price for a damn phone to upgrade, its ridiculous and makes me want to find a new carrier
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Askurmameee (@ZakkDavid) reported@MetroByTMobile I need help immediately Y’all discriminating customers is messed up and the bbb will be contacted at this point over the stupidest easiest thing y’all could fix
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Handleton (@Handleton22) reported@MetroByTMobile Bottom line, you sold me a **** phone. Has issues. Your salesman, said better me then him who has to pay for it. Your csr's via telephone, (and I have this on recording) were insulting, calling names, intentionally creating an impossible environment to resolution. Etc
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Matt Stanley (@newstarmanager) reported@TMobileHelp @TMobile and @metropcs are all a scam stay away from them. They have idiots working for them and don't give a **** about their customers only money if there is a cellphone company that can help me hit me up.
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Robert Smith (@RobertS87912974) reported@MetroByTMobile CHECK YOUR CEO'S EMAIL FOR THE FORMAL DISPUTE. FIX THIS.#CUSTOMERSERVICEFAIL#METROBYTMOBILE
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big ric UNKLBDNWZ 🐧🐧🐧🐸🐸🐸 (@rsannicolas50) reported@Mike_Katz @TMobile 911 already works on all cell phones whether they have service or not. Or is that a California MetroPCS thing?
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Shenaireo Welch (@ShenaireoWelch) reportedI gotta go to @MetroPCS to fix my fkn phone and get a charger.
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Monica R. Peralta (@munkruth) reported@MetroByTMobile My daughter can’t call anyone because her phone doesn’t work! Nobody from Metro is able to help me with this ongoing situation!!! The worst customer service ever!!
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Kaci H - (@StormWarnWx) reported@MetroByTMobile awesome 5G home internet. I just streamed 5 separate video streams earlier from TV stations, Youtube, and Tubi all at once without any issues. To think I was paying @Ask_Spectrum $90/mo for same ability. And no, Spectrum, I'm not going bundle TV and cell to get...