MetroNet service status: outage reports and connection issues
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Full Outage Map
Headquartered in Evansville, Indiana, MetroNet is a company that provides fiber optic telecommunication services, including high-speed Fiber Internet, Fiber Phone, Fiber IPTV with a wide variety of programming and products.
Problems in the last 24 hours
The graph below depicts the number of MetroNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at MetroNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by MetroNet users through our website.
- Internet (77%)
- Wi-fi (9%)
- Total Blackout (7%)
- TV (3%)
- E-mail (2%)
- Phone (2%)
Live Outage Map
The most recent MetroNet outage reports came from the following cities: Chicago, City of Saint Louis, Louisville, Township of Evan, Indianapolis, Inkster, Columbus, Detroit, Garner, Raleigh, Charlotte, Fort Mill, Portland, Philadelphia, and Minneapolis.
| City | Problem Type | Report Time |
|---|---|---|
 Chicago
|
Wi-fi | 47 minutes ago |
|
City of Saint Louis
|
Total Blackout | 1 hour ago |
|
City of Saint Louis
|
Internet | 2 hours ago |
|
Louisville
|
Internet | 3 hours ago |
|
Township of Evan
|
Internet | 4 hours ago |
|
Township of Evan
|
Internet | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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MetroNet Issues Reports
Latest outage, problems and issue reports in social media:
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Jimfish98 (@jimfish98) reported@Ask_Spectrum internet out, 30 minutes With tech support trying to convince me my modem with flashing lights isn’t on, and scheduling a repair tech days out…..I called @metronetfiber and a line gets dropped today. This and overcharging is why you continue to lose customers.
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Bob (@_BCG1965_) reported@metronetfiber Are there any humans running this company? Looking for support. WTF
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Brian 🇺🇸 (@brianolsontweet) reported@metronetfiber any update on outage in 50325?
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Greg B (@GregBurzette) reported@metronetfiber No service since approximately 12:30 today
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Gage (@TheAggieGage) reported@metronetfiber Our internet is STILL down. 19+ hours. Completely unacceptable. Unreliable service.
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bill (@billybaroo1972) reported@metronetfiber what’s the status on our outage in Davenport, Ia.?!?
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Terry J. Tolle, D.C.®️ (@DrTerryTolle) reported@metronetfiber @metronet we have an outage in Thorpe creek neighborhood in fishers
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Justin (@JustinKirby) reportedRecently upgraded to a 2 Gbps package through @metronetfiber - my boy's an online gamer, wife loves watching TV and I do a ton of remote work, it was time for an upgrade. Spent the last week diagnosing my entire setup. Narrowed it down to the ONT. It only supports 1 Gbps speed. Why there's not some sort of red flag system like "Hey, you'll need to upgrade your equipment for this package"...I mean...that'd be nice.
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fahboo (@deyfahboo) reported@metronetfiber fix my ******* wifi
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Dakota Fix (@fix2529) reported@metronetfiber I have had NO service for 2 days now. Your rep looked at it this morning and said that they don't know what to do and left. Everytime I have called in the last 48 hours or more it has taken 45 minutes to get through to talk with someone.
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psyched_wi (@PsychedWi) reported@metronetfiber 2 hours after paying to restore services, I'm on hold waiting for service restoration. Already personally reset equipment and had their robot phone system reset equipment. Now I'm on hold for 15 minutes so far. Lovely. Canceling service at the end of the month.
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Mary Stevens (@maryjanepierce) reported@metronetfiber I should not have to log in to see service disruptions. 20 hours in and no updates on when service will be restored. Your customer service reps are rude and provide no information. 12+ hour service outages are a frequent occurrence get real engineers
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Stan Harris 🇺🇸🏃♂️🚴♀️🇺🇸👮🏻♂️ (@statler1975) reported@metronetfiber is your service down for Bloomington Il? Mine has been offline for almost 40 minutes.
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Sam (@SolisSir) reported@metronetfiber Damn nothing in North Carolina
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lastmedic (@Lastmedic) reported@metronetfiber IM ABOUT TO CANCEL MY SERVICE BECAUSE NO ONE WILL ANSWER THE GODDAMN PHONE!!!
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Lord Tin Foil (@tinfoilhatterz) reported@metronetfiber 💩 > Metronet service and reliability
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Sean Leighton (@safefoodgeek) reported@metronetfiber service still down - been almost 12 hours. Please fix.
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Julian Christopher (@kyhillbilly1983) reported@metronetfiber I have been on hold for over an hour total today. Any chance of getting help anytime soon?
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Jared Hensley (@F3_Rollbar) reported@metronetfiber Bot. line: Fast internet, great price. CS & repair service leave a lot to be desired. It can be super fast, and super cheap and still be worthless. /Fin
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Ryan Ertz (@RyanDErtz) reported@metronetfiber You refused to send anyone out the first day when there was an outage, so you were a day behind. Then in the process of laying new lines you cut a power line, putting you further behind. Today there is no crew out here working.
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Kevin (@NCBillsfan88) reported@metronetfiber I had a guy on Friday and tell me that Metronet was installing these modems (whatever you call them) into all the houses. He described it like the old phone lines. They just installed in and now I’m supposed to be billed? I never asked for the service.
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Sam (@i_foul_) reported@metronetfiber are we ever going to actually fix my issue or are we just gonna keep putting a bandaid on it that only fixes it for a few hours? This outrageous at this point
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User X (@c4m0o) reported@metronetfiber "All agents are currently unavailable" after 40 minutes of waiting. Chat didn't make it 30 minutes before telling me there are no agents available. If you're having an outage, fine, but at least give us some kind of ETA on restoration. I have to decide if I'm driving an hour.
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KiayamGaming (@KiayamGaming_) reported@metronetfiber down for anyone else? My service is
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Ask Spectrum (@Ask_Spectrum) reported@FrankentruckMA @metronetfiber Good afternoon, if you have any questions or would like to look into any service options available, please send a DM and we'd be happy to assist. -Moe
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Dakota Fix (@fix2529) reported@metronetfiber @metronetfiber I have called them 4 times over the last 2 days and have been on the phone for over 3 hours trying to get answers. Your customer service sucks.
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Ryan Kee (@Ryan_Kee) reported@metronetfiber Web chat directed me to call customer loyalty. On hold for almost an hour. Making it a really easy decision to cancel my service I just upgraded last month.
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Jared Hensley (@F3_Rollbar) reported@metronetfiber If I hear that word again I might snap... It doesn't seem to mean anything. Here we are, 4pm on MONDAY (nearly 24 hours past that initial 48 hour escalation promise), still no service and now I can't get a timeline fpr my service to be restored. 5/
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Arturo Reyes (@Ramrha) reported@metronetfiber I already call, they couldn’t help.
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PhaganBR549 (@phaganBR549) reported@metronetfiber love your service but phones have been disconnected and your customer service line keeps hanging up on me. My biz is getting NO calls.