Google Fi service status: outage reports and connection issues
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Full Outage Map
Google Fi (formerly Project Fi) is an MVNO telecommunications service by Google that provides telephone calls, SMS, and mobile broadband using cellular networks and Wi-Fi.
Problems in the last 24 hours
The graph below depicts the number of Google Fi reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Fi. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Fi users through our website.
- Phone (42%)
- Internet (27%)
- Total Blackout (21%)
- Wi-fi (5%)
- E-mail (4%)
Live Outage Map
The most recent Google Fi outage reports came from the following cities: Township of Evan, Seattle, Banks, Minneapolis, Denver, Henrico County, Reston, New York City, San Ramon, Contoocook, San Jose, Washington, D.C., Blue Hill, Camano, and San Francisco.
| City | Problem Type | Report Time |
|---|---|---|
 Township of Evan
|
Phone | 2 days ago |
|
Seattle
|
Internet | 7 days ago |
|
Banks
|
Internet | 9 days ago |
|
Minneapolis
|
Phone | 9 days ago |
|
Denver
|
Phone | 9 days ago |
|
Henrico County
|
Internet | 9 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Fi Issues Reports
Latest outage, problems and issue reports in social media:
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Thomas Pham (@Thomas77030) reportedI have 2 phones with @googlefi but the hacker can act as my admin. I am asking @googlefi to help me with this issue since the identity of the hacker is known.
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STofCT-WirelessReview (@OfficialCT_CPHR) reported@googlefi the biggest PIECE OF **** that exist. Switching asap!
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Seattled (@TheSeattled) reported@googlefi I Don't think the customer service could get any worse. First you double bill me on my insurance for my phone. I know what happened yet. Every time I get on the phone with customer support they go over what happened again even though the issues should have been resolved. Why do I want to hear about something that should have been resolved? This is the worst experience I've ever had with customer service.
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(╯°□°)╯︵ ┻━┻ (@irodeyourmom) reported@googlefi @SamsungUS I have spent hours talking to support while you both blame each other and refuse to fix the issue. Which one of you is going to step up and do something about the 2 yr Google fi plan on my galaxy watch ultra not activating??
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George Rinaldi (@george_r_1961) reported@DianaPr2nce @googlefi They suck. Never had em but I've heard of them.
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Musicologybyeric - Musicology 101 Podcast (@Musicology__101) reported@googlefi You guys really ****** up. You have totally disregarded someone that fully invested in the Google ecosystem of products. You have totally blown it with your lack of empathy, responsibility, concern, & gross incompetence amongst multiplicative customer service operators.
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Chris (@thetechcreative) reported@googlefi are you having network issues? My service just stopped working completely
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HiDefDan (@HIDefDanYT) reported@googlefi is the absolute worst Carrier I have ever used. They are the only provider I've had where I can have full strength 5g and also have 0 connection at the same time. Absolute *** of a service provider
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RBKriverboatking (@calpokerRBK) reported(2/2) they said even if its deactivated u have to manually cancel the insurance n so they've just been happily charging me $6/mo for years for protection for a device that does not exist cool story @googlefi don't charge me enough have to steal from me 🖕🖕🖕
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TJShiner (@tj_shiner) reported@googlefi Had an issue that you took care of quickly and efficiently before, but having an issue now! Told one thing and now another...how is it that your customer service was amazing and now is kind of sus?
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Cynthia Dunlop (@c_a_dunlop) reportedHey @Verizon - Longtime customer here. Just spent over 2 hours with your online support to try to activate 2 new phones that we purchased directly from Verizon (upgrading existing lines). After following your agent's instructions, we now have zero service on the original and the new ones aren't up either. Is it time for @googlefi?
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John Rudnick (@johnrudnick) reported@googlefi @madebygoogle I bought a Pixel 10 Pro Fold (Order GS.7388-0455-3057) with a NEW Fi activation, which includes 12 months of Gemini AI Pro & 12 months Google One. The promo never provisioned. Fi Support has been worthless - Going on 2 weeks - Case ID 1-6416000039452
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Mike Fagerstrom (@MJFagerstrom) reported@googlefi I emailed customer service yesterday saying I'm moving to T-Mobile if my issues with the trade in aren't resolved by the end of the week and guess what? I haven't gotten a reply. I like Google but Fi sucks TERRIBLY as a phone service.
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Jack (@jackattack3210) reported@googlefi and @google staff is not empowered to solve customer service issues, which ends up just wasting everyone's time. Do better.
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Nicolas Christin (@nc2y) reported@googlefi Even your chatbots are inept. The bot I am talking to has now degenerated to spouting out real nonsense, like asking me if the issue occurs outdoors (duh, yeah, it's a roaming authentication failure). And asked for my address three times. It's farcical except I'm not laughing.
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Ask Spectrum (@Ask_Spectrum) reported@Ty_Opp91 @googlefi If you need any other help, please let us know. -Moe
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Mapachote (@SrMapachote) reportedHey @GoogleFi, can you believe that I've been fighting with your AI-driven customer "support" for 3 weeks to replace my son's phone because they screwed up the IMEI numbers at the initial claim stage? Don't believe me? Look it up (Case ID [ 1-2401000040419 ])
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CFW (@cfwelch22) reported@googlefi you have the worst support imaginable and I have been hung up on and lied to multiple times over the past few days. Is there a US based support person I can speak with?
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Swezey (@007_Swezey_117) reportedBeen a hot minute. But if you'd like $60 credit for #GoogleFi; here's my referral for that! Code: 4WC8C5 I've been using the service for years!
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Daknife (@DirkDaknife) reported@GovSpencerCocks @IHateGoogleFi Is he hating on GoogleFiber or GoogleFi a low priced Cell phone service? Just want to make sure you mocking his hatred of the right Google Service.
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▲▲▲ . ▲▲▲ (@sdpmpn) reported@LasVegasLocally @googlefiber Only available where fiber already exists. This is like TracFone riding on the Verizon network, or more closely GoogleFi on T-Mobile
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Kevin Johnson - Same on the Blue site. :) (@secureideas) reportedSo @Google @googlefi messed up my daughter's phone last July. No one noticed because the service still worked. Tonight we had to factory reset her phone. No service. I just spent an hour on the phone with support. They acknowledge that it was their mistake yet are telling me
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Wind Cloud (@cloud_wind64100) reportedI've contacted support multiple times, but they claim they can't manually override the system.I am paying for 6 lines that I now cannot manage. This is not just a Gmail issue; it's a critical mobile service failure. Please have a HUMAN review my case now. (2/2) @Google @googlefi
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Lyrical Apertures (@LyricalAperture) reported from Mesilla Park, New Mexico@LexnLin @GoogleAIStudio I love how @Google has almost zero support for #GoogleFi. The worst investment we've made was switching to GoogleFi
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Sola Olateju (@itssolatime) reportedI like @GooglePixel_US phones but @googlefi service is horrendous.
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Michael Wales (@walesmd) reported@googlefi Case #2-4045000040609 - because it turns out when you change tabs on mobile the support system completely deletes all of the previous context and just starts you over from the beginning.
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Homicidal_wombat (@homicidal_bat) reported@googlefi I've talked to multiple people. And was never given to a supervisor. It sounded like they was having a good time up there. Laughing and giggling and making all kinds of noise. Didn't seem like they was helping anybody on the phones up there.
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gaffney 🌻 (@vl_gaffney) reportedI have a @googlefi line as a hotspot in my grandma’s rural house Her Nest cams (and all else) went offline. I try calling the phone, get “The call cannot be completed. Try again” and hangup in 2 seconds, no ring Call support — get instructions to factory reset my OWN phone???
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Guillermo_J (@grunner01) reportedHey @googlefi is there a limit on the number of downloads I can have? I like to use multiple phones and since I also use the #Pixel10Pro (eSIM only crap), @Visible has screwed me over. They say I've exceeded the number of eSIM downloads, switch carriers or sell my 10 Pro. #eSIM
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Tyopp (@Ty_Opp91) reported@Ask_Spectrum @googlefi Being asked for details that are already in the ticket provided, between this and the inability of management to contact the support team handling the ticket, it seems like spectrum has no internal communication capabilities.