Consumer Cellular service status: outage reports and connection issues
Why is my Consumer Cellular service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Consumer Cellular is an American postpaid mobile virtual network operator founded in 1995. The company offers cellphones, no-contract cellphone plans, and accessories with a focus on users age 50-plus.
Problems in the last 24 hours
The graph below depicts the number of Consumer Cellular reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Consumer Cellular. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Consumer Cellular users through our website.
- Phone (82%)
- Internet (9%)
- E-mail (3%)
- Total Blackout (3%)
- TV (2%)
- Wi-fi (1%)
Live Outage Map
The most recent Consumer Cellular outage reports came from the following cities: Brenham, Houston, Custer, Douglasville, Pittsburgh, Sioux Falls, Lykens, Burnsville, Fyffe, San Diego, Castleton-on-Hudson, Gardnerville, Sandersville, Princeton, and Gastonia.
| City | Problem Type | Report Time |
|---|---|---|
 Brenham
|
Phone | 2 days ago |
|
Brenham
|
Phone | 2 days ago |
|
Brenham
|
Phone | 2 days ago |
|
Brenham
|
Phone | 2 days ago |
|
Houston
|
Phone | 2 days ago |
|
Custer
|
Phone | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Consumer Cellular Issues Reports
Latest outage, problems and issue reports in social media:
-
Ó Gaff Mór (@Cocavan11) reported@Consumer_Cell Any Consumer Cellular customer who asks "why are my bill's government fees higher?" will be told that the fees are needed to administer government fees. Government fees haven't increased; Consumer Cellular has merely decided it wants to increase its profits.
-
dashiznit123 (@dashiznit12369) reported@Consumer_Cell The only way to help is get tmobile esim support and do away with the crappy @ATT cell towers.
-
nova ‧₊˚ ✿ (@irlnova) reported@Consumer_Cell i have an old phone thats locked to ur service how would i go about getting it unlocked. its paid off and everything
-
Don Jarrell (@DigitalDon) reported@grandpad_social has caused a ginormous problem for its users and users' families. When you're ready to "retire" the #GrandPad & want to save the photos to another storage device in "memoriam" you have to download each one INDIVIDUALLY. Crazy, right? @Consumer_Cell FIX THIS !!
-
Debbie (@harsty19901) reported@Consumer_Cell I'm so upset, I raved about consumer cellular to my best friend & I picked the moto G pure unfortunately they said he didn't qualify for the 1$ down & 5$ extra a month! Doesn't make sense since he's never been late on his boost mobile account & just qualified for
-
J Norah (@swtdees015) reported from Tualatin, Oregon@Consumer_Cell - Trying to help my 86yr old mother switch to het cell service, talk to three rude operators, hung up on twice and the third gave incorrect information. You are making this way to hard to transfer her account. Who can I contact to get my questions addressed?
-
dashiznit123 (@dashiznit12369) reported@Consumer_Cell Customer service told me I need a new phone to get better 5g speeds when I called. So since im on an iPhone 14 pro do y’all somehow have access to the iPhone 15 since they claim I needed the new phone? Or are they even doing there job
-
RetroWave 🇿🇼 (@retrowavecowboy) reported@Consumer_Cell need some real help trying to set up a port. No one from the call center seems to understand the issue. Everyone says they’ll fix it but it’s five different call reps and it’s still not working
-
Borracho (@fc40666132) reported@Consumer_Cell Y'ALL ******* SUCK. making a 77 yr old lady pay, 50% on top of your monthly charge for Taxes and surcharges. You as bad as @Ticketmaster As a consumer happy their are options with out you...
-
RINO'S ARE GETTING PRIMARIED IN 2026 MIDTERMS! (@TrumpStrong2024) reportedHEY @Xfinity YOUR NOW SERVICE SUCKS MY ******* NUTS! I AM GOING TO SWITCH TO #CONSUMERCELLULAR BECAUSE YOU CANNOT EVEN GENERATE A TRANSFER PIN AND FOR TECH SUPPORT I HAVE TO SPEAK BY ONLINE CHAT WITH A MORON IN #INDIA! YOU CAN STICK YOUR SERVICE UP YOUR *** YOU ******* *******!
-
Danny Dye (@fromd2) reported@Consumer_Cell I spent 2 and 1/2 hours on chat with a @Consumer_Cell support rep yesterday. My issue is still not resolved and I don't know what the next step is. I have not been able to make or receive calls from my house for 3 days. Is there anyone at @Consumer_Cell who can resolve this?
-
❌SuperMan45UNfilteredAF❌ (@R3SP3CT4ALL45) reportedThis is neither a scam nor a sales pitch. I make zilch by posting this. Just trying to help y’all put a few bucks back into your pocket. A year ago I was paying $155/month with Verizon for 2 lines with unlimited talk and text but only 15 GB data $1860/year I moved to @ConsumerCellular and I now pay $75/month for unlimited talk, text AND data. $900/year Their Customer Service reps speak English and are extremely professional, patient and helpful. JMHO +$960/year in my pocket
-
Larry Schalk 🍊 (@schalk_larry) reported@Consumer_Cell Been w/ CC for around 10-yrs & should have left long ago. Not the 1st time I've had problems. When my 1st phone died, I talked to 4 or 5 different CC reps trying to find an affordable replacement. FINALLY, a rep told me that I had an insurance policy that would cover replacement.
-
Karla (@karkirch) reported@Consumer_Cell Finally activated! What a fiasco of epic proportions!!! A week without a phone then going through 3-4 bad Sims plus 1 drawer Sim that was bad then my phone came and no where on any literature given states that my phone has to be activated but it's NOT connected to a network!
-
Deanna.rounds (@rounds_deanna) reported@Consumer_Cell There is no repair as of yet today. I'm still without a good signal.
-
AJA4 (@j_aja4) reported@Consumer_Cell I don't want a PIN (another thing for me to track and remember) to simply get technical help.
-
Gregory Pyatt (@GregoryPyatt) reportedBig shout out to Consumer Cellular @consumer_cell & @Target for the most ****** up onboarding process on Earth. Consumers & front line service workers are FED UP with being made to fight with each other because your customer facing processes are complete ***.
-
Susan (@dbs3missyou) reported@Consumer_Cell @sincladk We are locked out of our account online because we put in a wrong password. We called and no one will unlock our account. We are with attorneys right now and they told us this should never happen and they will get a demand to fight this.
-
Druaga Blackhart 🎉 Dapper Platypus 🇺🇦 (@DruagaBlackhart) reportedLooks like I'm out of a phone for a few days. The activation was botched and both my busted phone and new phone are deactivated and register that neither of them have a SIM card (even though they both do) Thanks for the **** service @Consumer_Cell. TOTALLY NOT worth the $
-
🖤💛Jann rhymes with Ann. (@az_snapschotts) reported@KimJFlanders All I have is a T-Mobile Moto 5G Ace. We switched to @Consumercellular after the 3rd data breach happened. Never looked back.
-
davidoille (@daveoille1) reported@Consumer_Cell WORST TECH. SUPPORT EVER.THEY DISTROYED MY PHONE.DONT BE FOOLED.
-
dashiznit123 (@dashiznit12369) reported@Consumer_Cell omg 5g is slow and unusable on a new iPhone 14 pro. Why was my 12 mini getting tremendously faster speeds?
-
Bruce F. Armstrong (@BruceFArmstrong) reported@Consumer_Cell Bought a Verve Snap at Target to replace my old CC flip phone. Now the Snap has no network access and the old one has already been shut off. Thanks so much - now I have two phones with no service whatsoever. #ConsumerCellular #RipOff
-
Erik Andreesonn (@ErikAndreesonn) reported@Consumer_Cell 40+ hour cell phone outage/disruption in Decatur, GA
-
David Dreezer (@daviddreezer) reported@Consumer_Cell do you support conditional call forwarding, ie missed calls? Or is forwarding an all or nothing deal?
-
Debbie (@harsty19901) reported@Consumer_Cell Looks like you're moving away from your original standards! I've gotten a ton of people to go with CC didn't know I got a 10$ credit, that's not why I did it! I'll be leaving & some will go with me! You're phone's are made for the att network, what happens travelers?
-
Jimmie Newman (@JimmieN15571830) reported@Consumer_Cell Well that just makes your mobile app useless. I’m 70, senior. I have pre-Parkinson’s with early arthritis in my hand. It takes me several tries to fill in info by hand sometimes hence finger print ID. You don’t really care do you? I’ll start looking for another network.
-
Karla (@karkirch) reported@Consumer_Cell Went to target to change my sim card. Went from t-mobile to at&t network. Been since 2pm can't make a phone call? No network available?!!??
-
Debbie (@harsty19901) reported@Consumer_Cell Trouble! What about the money! I guess CC finally gave in to corporate greed!
-
Meka Meka (@mekameka) reported@Consumer_Cell creating a #PIN should be a private process…the customer service representative shouldn’t be setting it up…