Astound Broadband service status: outage reports and connection issues
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Full Outage Map
Astound Broadband is an American telecommunications company that provides broadband internet, TV and phone services. Astound acquired and combined Wave Broadband, RCN and Grande Communications into single, nationwide brand.
Problems in the last 24 hours
The graph below depicts the number of Astound Broadband reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Astound Broadband. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Astound Broadband users through our website.
- Internet (70%)
- Wi-fi (13%)
- Total Blackout (8%)
- TV (5%)
- E-mail (3%)
- Phone (2%)
Live Outage Map
The most recent Astound Broadband outage reports came from the following cities: Chicago, Township of Evan, Dallas, Seattle, The Bronx, Levittown, San Antonio, Borough of Bradford Woods, Springfield, Portland, Citrus Heights, Alpharetta, Washington, D.C., Los Angeles, and Needham.
| City | Problem Type | Report Time |
|---|---|---|
 Chicago
|
Internet | 2 hours ago |
|
Chicago
|
Internet | 13 hours ago |
|
Chicago
|
Phone | 13 hours ago |
|
Township of Evan
|
Internet | 16 hours ago |
|
Chicago
|
Internet | 16 hours ago |
|
Dallas
|
Total Blackout | 17 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Astound Broadband Issues Reports
Latest outage, problems and issue reports in social media:
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BLACK (@december516) reported@KimberleeZatko @RCNconnects @Xfinity Same **** different toilet. Xfinity is ****!
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Venkata Raghu Remella (@RaghuRemella) reported@grandecom Too late for me. You have bled me with 100 / month for last 3 years. Expect a call from me to cancel your service and it will be real. I have signed up for @ATT bye @grandecom
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Mim Crowell (@MimCrowell) reported@WaveConnects Good morning. Internet service in Silverdale, WA has been going off an on since last Friday. Works for about 20 minutes and then stops working, making it difficult to work remotely. Any chance this is being worked on?
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Ignacio Guillen (@IgnacioGuillen) reported@WaveConnects How do you define diligently? It has been 12 hours with no Internet and every hour you keep delaying the restoration time. Very disappointed with the service… Might be time time to pull the plug on Wave and switch to @comcast
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J Shady (@JShady72) reportedFinally have internet for the first time in 38 hours. @RCNconnects is absolutely awful. Impossible to get a hold of a live person to get any answers.
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Eemalso (@eemalso) reported@RCNconnects you guys really need to figure it out, I shouldnt be losing internet daily with your “award winning” internet service lol
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Stefan Tucker (@StefanTucker) reported@RCNconnects Is there a known issue in 60005? My upload speed should be 50 Mbps, and I have only 10 Mbps. (I have also sent a DM with my account #.)
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Ealexander (@EAlexander1976) reported@RCNconnects How many times will my internet go down next month. 3 times in April.
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Devansh Jain (@devajainn) reported@WaveConnects Having issues in Redmond, WA
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Mim Crowell (@MimCrowell) reported@WaveConnects I also called customer service and estimate of restoration is now 7:30 am, though it had been bumped a few times already.
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Sandi Anderson (@SandiAnderson66) reported@RCNconnects Good morning. Trouble in La Conner, Wa. Any updates?
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kuyote (@kuyote) reported@astoundconnects @WaveConnects @astoundconnects Your company is terrible. Are you going to pay all of your customers a $40 restoral fee who were affected by this outage, like you gouge your customers for?
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Rick Sheehy (@Rick_Sheehy) reported@RCNconnects I used your chatbot and they were the ones who said that. I have the problem fixed because I dialed in but your chat bots seems to think you charge $80 for a service call unless I buy a service plan
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arpit (@atrivedi85) reported@RCNconnects They are not here to help they are here to tell you call customer service haaa
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Hera S. (Phantom of the 400) (@thepinkstink) reported@RCNconnects Will you be more helpful than your customer service? At the beginning of the week I got a call that said to call RCN. I called and told the service person that I had just mailed a check, and would that be ok? "As long as we receive it by the end of the week it will be fine."
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Joe Maubach (@maubach_mailbox) reported@RCNconnects Following up for the studio audience - "no outage" here, even though my building's been out for 12hrs and multiple people have reported it. A tech is now scheduled for 9 days from now - excited to see how remote work will happen for the next week or so...
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Ben Fischer (@BenFischerSBJ) reportedLol, @RCNconnects is making me MAIL a letter to them to get my account changed from @mjenkins' name to my name. My INTERNET company has no way of accepting this information digitally. The first step, their FAX machine, is broken. Lol.
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Soojin Chung (@Zeikacinema) reported@RCNconnects Wi-Fi is down in Manhattan, NYC
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Mim Crowell (@MimCrowell) reported@WaveConnects Service is currently out in Silverdale, WA off Clear Creak Rd. I work from home, so any info would be great.
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Frances Farmer (@FarmerFrances1) reported@RCNconnects Your service sucks and your customer service lines are overwhelmed.
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Lee Murray (@LeeMurr07813612) reported@RCNconnects I know you have an outage in the Corpus Christi area, do you guys have a etr?
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Morgan Lalich (@Mogo0510) reported@RCNconnects can someone please review my account? I’m paying a lot more than I used to for the same amount of service. I got an ad for $45 for 600 mbps which is more than I have for less. Kind of crazy to offer that to new customers while raising loyal customers’ prices.
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hdeejayyy (@Hunter30066070) reported@WaveConnects Fix the wifi in Washington
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William Shaw (@tru3willpower) reported@RCNconnects internet is currently down by me despite power cycling. Is there an outage?
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Hope Sparks (@Hopiebopie) reported@RCNconnects restarted my modem but still have no internet. Says I’m connected with full bars but nothing is loading. New customer as of last week
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courtney (@courtneyskye) reported@WaveConnects I was hit with insane data fees on my current bill and will be unable to pay by the due date. reached out about a payment plan or another option and was told I have to go past due and have my account in danger of shutting off before you’ll help. Makes no sense
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Rick Sheehy (@Rick_Sheehy) reported@RCNconnects Are you serious? Your box craps out and I have to pay $80 to get a new box? Are you kidding me??? Tell you what, leave me a new box tomorrow and I'll happily return the old box. There problem is solved. I used to work for Motorola and know how man you have in stock
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Julia Cragin (@CraginJulia) reported@WaveConnects All Wave services are down. Happened yesterday at about the same time of day. Are they working on something in my neighborhood?
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himdeshmukh (@himdeshmukh1) reported@RCNconnects Is there outage i schaumburg area ?
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𖤐 UXoverload 𖤐 (@UXoverload) reported@grandecom is there an outage in Corpus Christi, TX? I have to have my internet for work and it’s currently down.