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Walmart Family Mobile

Walmart Family Mobile Outage Map

The map below depicts the most recent cities worldwide where Walmart Family Mobile users have reported problems and outages. If you are having an issue with Walmart Family Mobile, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Walmart Family Mobile users affected:

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Walmart Family Mobile is an American prepaid, no-contract mobile virtual network operator (MVNO) brand operated by TracFone in collaboration with Walmart. Walmart Family Mobile offers mobile phone and mobile internet using the T-Mobile network.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Genoa City, WI 1
Savannah, GA 3
Onamia, MN 1
Philadelphia, PA 1
Salem, MA 1
North Haven, CT 1
Athens, TX 1
Topeka, KS 1
Bakersfield, CA 1
Syracuse, NY 1
Festus, MO 1
Charlotte, NC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Walmart Family Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • elitebrandcons
    LolaLayne (@elitebrandcons) reported

    @FamilyMobile I am traveling outside the US and having a very hard time paying and restoring my service! I've been deactivated and I want to restart and your site is useless. Help!!!

  • LibertyZing
    Liberty Justice (@LibertyZing) reported

    @FamilyMobile I'M WALMART @FamilyMobile customer for 5 YEARS. WALMART TOLD me change PHN to yr new carrier. FOR 6 DAYS WMART REFUSES TO ACTIVATE MY Phn U SENT ME. CALLd 611 30 Xs. WORTHLESS. My Brother is dying in the hospital & my Fam Can NOT CALL OR TXT ME!! ABUSE SH!TTY CUST SRVCE ABUSE

  • BryClop
    B (@BryClop) reported

    @FamilyMobile Why don't you report the problem and have somebody fix it? I doubt I'm the only one that this is happening to. Moron executives are probably wondering why they're stupid Verizon campaign isn't working the way they thought it should.

  • cann_dale
    Dale McCann (@cann_dale) reported from Blackstone, Massachusetts

    @FamilyMobile 10 mins to get a human and 20 mins for that human to hang up while transferring me to someone that could help, she obv couldn't activate my phone. 4 days and over 5 hours of trying just to activate it. B4 any service even started. Twitter has been zero help too!

  • AdayaReisaNur
    Adaya (@AdayaReisaNur) reported

    @FamilyMobile THAT's VERY number I HAVE been CALLING!!!! Maybe you should do like T-mobile you sell the phone in your stores, you DO NOT LET the customer leave until it is actually activated AND working!!! Crazy concept! Hire people who can get the problem fixed!

  • AdayaReisaNur
    Adaya (@AdayaReisaNur) reported

    So now I call their # again! and I have ZERO faith that this issue will be fixed. @FamilyMobile get your **** together! TOTAL BS that I've had to place this many calls to you. I've work customer service for 20 years. RULE 1 more than 1 call is unacceptable.

  • Snuffawupalous
    Wolfmanmos (@Snuffawupalous) reported

    @FamilyMobile I've already spent 3 days on your "customer support system", getting dropped, and misdirected. Tell me, why I if paid for a prepaid Walmart Family Mobile phone would you lock it and not be able to help me unlock it. Someone is going to file a class action suit against you.

  • erinhatfield
    Erin Hatfield (@erinhatfield) reported

    @FamilyMobile It took 3 hours for customer service reps to release my phone number, the number I’ve had with various carriers over 20+ years. It was a horrible experience as far as minor, horrid experiences go. I’m so glad I don’t have your service anymore because it’s always been subpar.

  • rsuss11
    robert sussman (@rsuss11) reported

    @FamilyMobile @elflingqueen the worst

  • litphilosopher
    Renée Williams (@litphilosopher) reported

    @FamilyMobile In fact, chat explicitly told me every time thet couldn't help and I needed to call. When I call, I'm just tired thet show no activity on my rewards history. So basically the email and text messages mean nothing.

  • EthnSoto
    Ethan Soto (@EthnSoto) reported

    @DRBDouble04 @JonnyCazales @FamilyMobile LMAOOOO walmart reallt don’t give a **** bro

  • arizona_news
    Arizona News (@arizona_news) reported

    @FamilyMobile Service down?

  • cann_dale
    Dale McCann (@cann_dale) reported

    @FamilyMobile gives me a chat link to goto....no one is there. So I wasted 30 mins at store, 90 mins trying to activate it, and now 10 more mins. Just because the Walmart employee lied rather than said "I don't know". How can you be a phone company when noone can help you? Wtf

  • PrincessPlz
    Trinity 💦 (@PrincessPlz) reported

    @FamilyMobile I’ve called multiple times and customer service hang up on me you stole over 20 gbs of data after next week I’ll never use your service

  • elflingqueen
    Me 🏳️‍🌈 (@elflingqueen) reported

    Ever since @FamilyMobile forced me to switch networks to @Verizon to be able to keep using the service I'd already paid for my data has been awful, slow on a good day and glacial one a bad one. Time to shop around though finding someone Not on their crappy network will be fun.

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