Walmart Family Mobile service status: outage reports and connection issues
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Full Outage Map
Walmart Family Mobile is an American prepaid, no-contract mobile virtual network operator (MVNO) brand operated by TracFone in collaboration with Walmart. Walmart Family Mobile offers mobile phone and mobile internet using the T-Mobile network.
Problems in the last 24 hours
The graph below depicts the number of Walmart Family Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Walmart Family Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Walmart Family Mobile users through our website.
- Phone (61%)
- Internet (28%)
- E-mail (6%)
- Total Blackout (6%)
Live Outage Map
The most recent Walmart Family Mobile outage reports came from the following cities: Genoa City, Savannah, Onamia, Philadelphia, Salem, North Haven, Athens, Topeka, Bakersfield, Syracuse, Festus, and Charlotte.
| City | Problem Type | Report Time |
|---|---|---|
 Genoa City
|
Internet | 7 days ago |
|
Savannah
|
Phone | 12 days ago |
|
Onamia
|
Internet | 12 days ago |
|
Philadelphia
|
13 days ago | |
|
Salem
|
Phone | 14 days ago |
|
North Haven
|
Phone | 16 days ago |
Full Outage Map
Community Discussion
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Walmart Family Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Estes (@RichardEstes5) reported@FamilyMobile it sucks that Verizon acquired you and your sister brands. CDMA phones are horrible compared to GSM ones, and there's fewer customer options to choose from. I guess I'll have to start shopping for a new carrier. I don't want to, but I like the T-Mobile network.
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Nick Anderson (@NickAnders29685) reported@FamilyMobile Don't worry we figured out the issue. The "truly unlimited" high speed data plan I pay for is not truly unlimited. There is a data cap at which you are throttled. I will be getting a new plan with another company.
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Defiant Roo (@RoosterDefiant) reported@FamilyMobile Already did that and spent endless hours with people from India who f***ed up my service. FU.
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Maria Espinoza (@MariaEs45428737) reported@VerizonSupport @FamilyMobile has better service than @Verizon
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Patricia Gustafson (@Patrici09599749) reported@FamilyMobile You should also add, adding phone time to keep your service is a challenge. Anyone who's interested in switching, Don't
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Trey Varo (@KapLavar) reported@ProfessorDonger @FamilyMobile I don’t have service either
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Rachel Wolf (@iamrachelwolf) reported@MsHummingWay If I ever have a public-facing company, I'll keep customer service INSIDE the US and make customers a priority. Sorry you're experiencing similar incompetence. Trying to switch to Mint but can't until I can access my @familymobile acct. This seems intentional to prevent churn.
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Wayne (@waynehpg) reported@FamilyMobile BEWARE… Walmart Family Mobile has the worst Customer Support I have ever seen. I have tried multiple times calling Support and get hung up on everytime. Their Support staff is unable to speak English so they get frustrated and hang up on you. BEWARE…
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Michael Blitz (@MichaelBlitz10) reported@FamilyMobile While I assume this is a generic reply, if there really is someone who can help with my situation, please let me know! Hours on end being told you cant fix the error Walmart made on their end costing us an 80 year old phone number is taxing.
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AutisticJusticeWarrior (@AutisticJW) reported@FamilyMobile YEAH RIGHT.. YOU HANG UP ON ME AFTER REMOVING ALL MY NUMBERS FROM MY ACCOUNT.
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Michael Blitz (@MichaelBlitz10) reported@FamilyMobile I am sure this is a generic standard reply, and there is no one to help, but if there is someone talented who reads this and can help, please let me know
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John DeSimone (@JohnRogueBearya) reported@FamilyMobile @Dabbler29484891 No offense but damage done. You hire perverts that have no consideration for children. You hire citizens to bag and check there own groceries. You suck
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AutisticJusticeWarrior (@AutisticJW) reported@FamilyMobile Then your transfer gets stuck in process. Then you chat, they can't help. You call, they can't find your information with the SIM card or phone number ported in. Then they transfer you to the Port Department which is different than option 2,1 for reasons. Anyways, no support here
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Dale McCann (@cann_dale) reported from Blackstone, Massachusetts@FamilyMobile DONT BUY!!!!! THE WORST SERVICE EVER!!!!!!!! THE WORST. BETTER OFF BORROWING OTHER PEOPLES PHONE! UNREAL HOW BAD THE SERVICE, NOT EVEN TALKING ABOUT PHONE SERVICE!
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Nicholas Williams (@j45hbrgjmv) reported@FamilyMobile Hey family mobile help me with my issue please
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LolaLayne (@elitebrandcons) reported@FamilyMobile I am traveling outside the US and having a very hard time paying and restoring my service! I've been deactivated and I want to restart and your site is useless. Help!!!
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Tony (@Mitsoku1) reported@FamilyMobile I'm not buying more service to do that. That shouldn't even be a thing
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Dale McCann (@cann_dale) reported from Blackstone, Massachusetts@FamilyMobile tells me to DM them for help. I do. They dissappear. Telling a customer you'll help them after screwing them for days is INSANE! WHAT ********? WHY EVEN TELL me to DM you??????
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Maria Espinoza (@MariaEs45428737) reported@VerizonSupport @FamilyMobile has better service than @Verizon
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Vincent Tristani (@TristaniVince) reported@FamilyMobile My girlfriend just purchased a new moto razor cell phone and after purchasing a sim card all of a sudden her current cell phone and new phone doesn't work and customer service is telling her purchase a new service card???? I just refilled her service the other day
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Wolfmanmos (@Snuffawupalous) reported@FamilyMobile Reply to the Better Business Bureau. Complaint #19369537
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Renée Williams (@litphilosopher) reported@FamilyMobile been a customer for over 2 years. You guys sent me an anniversary email and text over a week ago telling me I'd earned 500 bonus points. I never got them and customer serves says they can't help because they don't see them. Thanks for the "appreciation"... 😒😒😒
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StoryTime (@StoryTime80) reported@FamilyMobile worst customer service/support ever. If you can’t be helped by an AI they don’t care
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Tony (@Mitsoku1) reported@FamilyMobile Service ended on a couple of my numbers just a week ago, but I can't transfer them to another company unless I pay you more money for service I no longer want
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I Been That (@JYRIA62) reported@FamilyMobile Y’all are horrible. How do you offer FREE SIM cards and y’all don’t have none to give out. Man y’all ridiculous
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Defiant Roo (@RoosterDefiant) reportedStay away from @FamilyMobile. It's complete garbage, and they outsource their support staff who will encourage you to purchase products that do not solve your issue. Entirely dishonest. BTW, @Walmart is complicit.
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Anonymous (@jerseyanarchist) reported@FamilyMobile why you take money and not give service?
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Erin Hatfield (@erinhatfield) reported@FamilyMobile It took 3 hours for customer service reps to release my phone number, the number I’ve had with various carriers over 20+ years. It was a horrible experience as far as minor, horrid experiences go. I’m so glad I don’t have your service anymore because it’s always been subpar.
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Ethan Soto (@EthnSoto) reported@DRBDouble04 @JonnyCazales @FamilyMobile LMAOOOO walmart reallt don’t give a **** bro
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Liberty Justice (@LibertyZing) reported@FamilyMobile I'M WALMART @FamilyMobile customer for 5 YEARS. WALMART TOLD me change PHN to yr new carrier. FOR 6 DAYS WMART REFUSES TO ACTIVATE MY Phn U SENT ME. CALLd 611 30 Xs. WORTHLESS. My Brother is dying in the hospital & my Fam Can NOT CALL OR TXT ME!! ABUSE SH!TTY CUST SRVCE ABUSE