Ultra service status: outage reports and connection issues

Why is my Ultra service not working?

No problems detected

If you are having issues, please submit a report below.

Ultra provides unlimited international and nationwide talk, text and data services, as well as residential internet under the brands "Ultra Mobile" and "Ultra Home Internet". Ultra uses the T-Mobile 5G network.

Problems in the last 24 hours

The graph below depicts the number of Ultra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 14, 9:20 AM EDT	0	0
Apr 14, 9:40 AM EDT	0	0
Apr 14, 10:00 AM EDT	0	0
Apr 14, 10:20 AM EDT	0	0
Apr 14, 10:40 AM EDT	0	0
Apr 14, 11:00 AM EDT	0	0
Apr 14, 11:20 AM EDT	0	0
Apr 14, 11:40 AM EDT	0	0
Apr 14, 12:00 PM EDT	0	0
Apr 14, 12:20 PM EDT	0	0
Apr 14, 12:40 PM EDT	0	0
Apr 14, 1:00 PM EDT	0	0
Apr 14, 1:20 PM EDT	0	0
Apr 14, 1:40 PM EDT	0	0
Apr 14, 2:00 PM EDT	0	0
Apr 14, 2:20 PM EDT	0	0
Apr 14, 2:40 PM EDT	0	0
Apr 14, 3:00 PM EDT	0	0
Apr 14, 3:20 PM EDT	0	0
Apr 14, 3:40 PM EDT	0	0
Apr 14, 4:00 PM EDT	0	0
Apr 14, 4:20 PM EDT	0	0
Apr 14, 4:40 PM EDT	0	0
Apr 14, 5:00 PM EDT	0	0
Apr 14, 5:20 PM EDT	0	0
Apr 14, 5:40 PM EDT	0	0
Apr 14, 6:00 PM EDT	0	0
Apr 14, 6:20 PM EDT	0	0
Apr 14, 6:40 PM EDT	0	0
Apr 14, 7:00 PM EDT	0	0
Apr 14, 7:20 PM EDT	0	0
Apr 14, 7:40 PM EDT	0	0
Apr 14, 8:00 PM EDT	0	0
Apr 14, 8:20 PM EDT	0	0
Apr 14, 8:40 PM EDT	0	0
Apr 14, 9:00 PM EDT	0	0
Apr 14, 9:20 PM EDT	0	0
Apr 14, 9:40 PM EDT	0	0
Apr 14, 10:00 PM EDT	0	0
Apr 14, 10:20 PM EDT	0	0
Apr 14, 10:40 PM EDT	0	0
Apr 14, 11:00 PM EDT	0	0
Apr 14, 11:20 PM EDT	0	0
Apr 14, 11:40 PM EDT	0	0
Apr 15, 12:00 AM EDT	0	0
Apr 15, 12:20 AM EDT	0	0
Apr 15, 12:40 AM EDT	0	0
Apr 15, 1:00 AM EDT	0	0
Apr 15, 1:20 AM EDT	0	0
Apr 15, 1:40 AM EDT	0	0
Apr 15, 2:00 AM EDT	0	0
Apr 15, 2:20 AM EDT	0	0
Apr 15, 2:40 AM EDT	0	0
Apr 15, 3:00 AM EDT	0	0
Apr 15, 3:20 AM EDT	0	0
Apr 15, 3:40 AM EDT	0	0
Apr 15, 4:00 AM EDT	0	0
Apr 15, 4:20 AM EDT	0	0
Apr 15, 4:40 AM EDT	0	0
Apr 15, 5:00 AM EDT	0	0
Apr 15, 5:20 AM EDT	0	0
Apr 15, 5:40 AM EDT	0	0
Apr 15, 6:00 AM EDT	0	0
Apr 15, 6:20 AM EDT	0	0
Apr 15, 6:40 AM EDT	0	0
Apr 15, 7:00 AM EDT	0	0
Apr 15, 7:20 AM EDT	0	0
Apr 15, 7:40 AM EDT	0	0
Apr 15, 8:00 AM EDT	0	0
Apr 15, 8:20 AM EDT	0	0
Apr 15, 8:40 AM EDT	0	0
Apr 15, 9:00 AM EDT	0	0
Apr 15, 9:20 AM EDT	0	0

At the moment, we haven't detected any problems at Ultra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Ultra users through our website.

Internet (75%)
Phone (19%)
TV (6%)

Live Outage Map

The most recent Ultra outage reports came from the following cities: Corpus Christi, Los Angeles, Henrico County, Orlando, Lake in the Hills, Las Vegas, Oklahoma City, and Carrollton.

City	Problem Type	Report Time
Corpus Christi	Internet	9 days ago
Los Angeles	Phone	15 days ago
Henrico County	Internet	20 days ago
Orlando	Internet	27 days ago
Lake in the Hills	Internet	1 month ago
Las Vegas	Phone	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ultra Issues Reports

Latest outage, problems and issue reports in social media:

Vivek Madani (@vivekpm) reported 1 minute ago
@ultra_mobile moved to eSIM yesterday and I can’t access data after that. Multiple calls to customer service didn’t resolve the issue. They keep saying it’s an outage. Has been 24+hours without data now.
unexpected token (@SteveRaskin) reported 5 minutes ago
.@ultra_mobile 10 year customer with multiple accounts, absolutely disgusted by the disrespectful, insulting attitude of your 'customer service' today, not to mention utter failure to provide the service I'm paying for. I'll be changing providers ASAP if not addressed & resolved
Tyler Cole (@coletg) reported 8 minutes ago
@ultra_mobile do you support E-sim now? Website says yes - call, but live chat says no not available
R (@rameshpatel82) reported 9 minutes ago
Come-on @ultra_mobile two tickets closed with confusion from your side without a resolution. pathetic service. account suspended for 6 days now. Wasted many hours chatting your support!!!
Image_ F*ck Cancer (@TheRealimage_) reported 9 minutes ago
@ultra_mobile that's against the US constitution and I took international marketing and business in college I can use my number for what i want when I want I'll make sure everyone knows to stop using you soon don't you worry stealing my money and forcing my texts to stop wtf
Helder Nascimento (@_helldr) reported 13 minutes ago
@ultra_mobile your service is total crap. 4 days trying to activate a SIM card and your website is offline. How do I get refund?
neko (@nekoroxo) reported 14 minutes ago
@ultra_mobile guess what !? STILL BROKEN!
Vivek Madani (@vivekpm) reported 17 minutes ago
@ultra_mobile any help here @ultra_mobile? Has been more than 4 days without data now!
Image_ F*ck Cancer (@TheRealimage_) reported 19 minutes ago
@ultra_mobile not only stealing my money and revoking my freedom of personal privacy in my own life of texting who I want where I want when I want it doesn't matter y'all are horrible y'all can't tell me who I can or cannot text and then you are invading my personal privacy
RAJ PANDIT (@NaveenPandita6) reported 25 minutes ago
@ultra_mobile you guys r doing seriously so bad Markiting. I sm using yiur ultra from more then 2 years snd being to told me unlimited in 49 dollar but why it finsh then yiu text messsg 80 percent finsh then you say slow speed then yiu stop sorry guys
Shreya Shukla (@ShreyaS92027281) reported 25 minutes ago
@ultra_mobile But, when do you plan on offering eSIM support? New iPhone 14 users with existing ultra plans can’t do anything because ultra mobile won’t give eSIM service.
Sri Hari (@vpsrihari) reported 25 minutes ago
Hey @ultra_mobile , When are you going to support eSIM? I have a new iPhone 14 and cant use it because of your lack of support. PS I have a multi-month plan and will lose it if I switch networks, which I am trying to avoid.
LEEVI (@NgabiranoLevis) reported 28 minutes ago
@TanviG10 @ultra_mobile Yes, it was resolved. The only issue is that they have a snail pace social media customer care service team!
Pioneer Mobile (@pioneermobile71) reported 28 minutes ago from Newark, New Jersey
The #TFDAP portal no longer shows the zip code on the customer's account. I guess a lot of dealers were porting out numbers to another carrier that they had to slow the bleed somehow. This only urges #dealers to activate less #SimpleMobile and more @ultra_mobile
FrontwardsAgain (@FrontwardsAgain) reported 30 minutes ago
@ultra_mobile since yesterday I've been having trouble logging in to my account on both the android app and the website to renew my plan. Android app gives error 423 - ClientError. ETA on a fix?
neko (@nekoroxo) reported 33 minutes ago
@ultra_mobile still broken
Image_ F*ck Cancer (@TheRealimage_) reported 33 minutes ago
@ultra_mobile I don't know y'all's deal but, y'all literally blocked me from being able to text who i want to when I want too what the heck and your excuse? Oh we flagged you cause your are sending too many unlimited text messages and seems like you are a business wtf?!! I pay
Kiran (@kirrtter) reported 34 minutes ago
Team @ultra_mobile I am frustrated with your support in handling my request (TECOPSJSD-160763). After following up thrice in a matter of a week, I am still not getting requested details. I have been a regular customer from past 5 years, so won't do any cheap thrills for $10.
AL (@toiglich) reported 41 minutes ago
hey @ultra_mobile, you know that your activation page is down for the last 7 hours?
Calvin De Reuck (@calvindereuck) reported 44 minutes ago
@ultra_mobile Do you support Esim on the new iPhone?
Huppy (@Huppy77831751) reported 44 minutes ago
@ultra_mobile My phone number was stolen! Is there anyone who can help? The scammer stole my phone number and ported it to another device. I need your answer, your security system sucks, and now I lost my Amazon account linked to the old phone number. Someone has to step in!
Image_ F*ck Cancer (@TheRealimage_) reported 45 minutes ago
@ultra_mobile the bill and y'all cut my messaging off buahaha wtf you cannot tell me who I can and cannot text doesn't matter who I text I am a human being and I can text who i want you don't read my messages just cause I message different area codes y'all can't do that it's
neko (@nekoroxo) reported 45 minutes ago
@ultra_mobile it's still broken 😑
LEEVI (@NgabiranoLevis) reported 49 minutes ago
I think @ultra_mobile has the worst social media customer care team !!!!
Forme Fruste 🇺🇦 🇺🇦 🇺🇦 (@Hanlons__Razor) reported 50 minutes ago
@ultra_mobile Need your assistance - your service is not working for last two days! Unable to send or received texts; unable to send or receive calls! No answer from you on DMs various social media. I have no time to sit on hold with customer service- PLEASE ASSIST!!
J (@80r3d) reported 52 minutes ago
Shoutout to @ultra_mobile . Provides no service, neither refund or reimbursements . Emailed me after I ported to other service to ask what went wrong!
Rajesh (@Rajeshgooner9) reported 52 minutes ago
@ultra_mobile Hey guys, did you follow the apple event today? What are your plans to let your customers upgrade to iPhone 14 which is only going to support esim?
The Salty Squid (@Hanlons__Razor) reported 53 minutes ago
@ultra_mobile How long is your website to be down for maintenance? Cannot reach account via desktop browser, laptop w/different browser, Chromebook app/browser, android phone app. Cannot access acount x4 days - any sort of timeline on when I might be able to do that?