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Straight Talk

Straight Talk service status: outage reports and connection issues

Why is my Straight Talk service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Straight Talk is an American prepaid, no-contract mobile phone provider brand operated by TracFone. Straight Talk offers mobile phone and mobile internet in collaboration with Walmart.

Problems in the last 24 hours

The graph below depicts the number of Straight Talk reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Straight Talk. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Straight Talk users through our website.

  • 63% Phone (63%)
  • 23% Internet (23%)
  • 8% Total Blackout (8%)
  • 3% E-mail (3%)
  • 2% Wi-fi (2%)

Live Outage Map

The most recent Straight Talk outage reports came from the following cities: Indian Trail, Reston, Charlotte, Parker, Jonesboro, Rapid City, Eureka Springs, Township of Evan, Seattle, Myrtle Creek, Oakland, Madras, Huachuca City, Plaquemine, and Fresno.

CityProblem TypeReport Time
Indian Trail Total Blackout 18 hours ago
Reston Internet 20 hours ago
Charlotte Phone 1 day ago
Parker Phone 3 days ago
Jonesboro Phone 3 days ago
Rapid City Phone 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Straight Talk Issues Reports

Latest outage, problems and issue reports in social media:

  • Midges_Homer
    Lord Evil Monkey (@Midges_Homer) reported

    @MyStraightTalk Any time I’ve had a problem, this is the nightmare I went through before solving my own problem without your help. Never again, we’re done. Complaints will be filed. Done.

  • cFishFL
    Chris Fisher (@cFishFL) reported

    Any other .@MyStraightTalk customers having problems entering pin refills? I bought two cards at Walmart this morning and the pins on both cards aren’t working.

  • kimberly_latoya
    KIMBERLY LATOYA (@kimberly_latoya) reported

    @MyStraightTalk @Derekjt028 You can’t even use 611-611! It’s pathetic!!! But y’all gonna turn my sons phone off?! Worst company and service ever!!!!

  • WebbNFlow1
    ⚓️WebbNfloW🍎 (@WebbNFlow1) reported

    Hey @AskStraightTalk Ever since making me change my SIM card, the service is terrible! I’m usually down to one bar, two at the most and cannot get internet most of the time. Never had a problem until switching to a Verizon card. I can’t use my phone at home or at work! 😡

  • Patrice39338459
    Patrice Campbell (@Patrice39338459) reported

    @MyStraightTalk I Will not call 1-877-430-CELL(2355) somebody needs to call me for my issue a what have been going on! Been a value customer for years an get treated like my contribution to the company haven’t made @MyStraightTalk more successful!

  • derrbearrr
    D e r r 💡c k (@derrbearrr) reported

    @MyStraightTalk my phone is saying it’s deactivated! Like what is going on. I can’t call no one or nothing. It’s saying my phone don’t have service.

  • g_green014
    Gang_green014 (@g_green014) reported

    @MyStraightTalk I have been trying to contact customer but cannot seem to get thru. I tried last night at was 184 in queue.

  • ItsJoVBaby
    JoV (@ItsJoVBaby) reported

    @MyStraightTalk you all are a terrible company. I’m glad i was able to get my brother away from using you all as a service!

  • Patrice39338459
    Patrice Campbell (@Patrice39338459) reported

    @MyStraightTalk they love asking you to call they customer services line only not to have anyone to help the problem!

  • miningmark48
    Mark (@miningmark48) reported

    The @MyStraightTalk / @Tracfone support queue sucks... but the support itself was actually useful for once

  • sumertyme69
    Sumertyme ☮💖😁 (@sumertyme69) reported

    @MyStraightTalk why do I have no service right after adding a card for service? Have had it for years.

  • Boodahpest69
    B00d@hP3$t (@Boodahpest69) reported

    @MyStraightTalk Are you apologizing for losing my number during porting? Or for the many outright lies your service reps told me? Or for the dozens of “customer care” reps I’ve gone through, each more inept than the one before? Close up shop before you are forced into bankruptcy.

  • DAVusaf42
    DAVUsaf42 (@DAVusaf42) reported

    I thought my days of blasting the an incompetent help desk or support center or whatever your organization uses. @AskStraightTalk @MyStraightTalk I’ve been a very loyal customer for over 5 or more years and your support at night sucks and useless.

  • shunty555
    Steve Hunt (@shunty555) reported

    @MyStraightTalk need help please. Bought a straight talk sim,but when setting up I receive “device is not in valid format”

  • g_green014
    Gang_green014 (@g_green014) reported

    @MyStraightTalk i am contacting the news cast to have them air how ****** ur service is. I have been without a phone for a week and half i have called the customer service line and used the stupid chat box with no help. I have waited hours and hours on hold. I have screenshots.

  • motorboater1020
    motorboater1020 (@motorboater1020) reported

    @MyStraightTalk Is there a network outage??

  • electravirus_ch
    ⚡ Electravirus Ella 🦠 [email protected] (@electravirus_ch) reported

    @MyStraightTalk I've called over and over and each time I have to exhaust all the options with the standard support before they'll transfer me to the higher level of support. Then they always try some things and tell me to call back in 24 hours.

  • AplanetPluto
    RaiderThomas (@AplanetPluto) reported

    I need $3 to get noodles and a drink, will anyone help.... I'm so mad cause of that Verizon outage I couldn't make money to pay my ******* cell bill, now I'm starving cause of it.. **** you @Verizon oh and @MyStraightTalk ..

  • GWarrious
    Glorious Warrious (@GWarrious) reported

    @AskStraightTalk why do you guys sell the home wifi routers at a Walmart when there isn't a viable "service area" within 50 miles of it? Seems kind of more like a way of scamming people than providing "contract free" service plans.

  • 03purplejazzMIM
    Ruh Roh (@03purplejazzMIM) reported

    @JessieWeasley75 @imnotabotbiatch Their customer service is iffy even if you go through the website chat on a laptop. However... Try Twitter messages with @MyStraightTalk & see what happens.

  • aaronkoch
    Aaron Koch (@aaronkoch) reported

    @MyStraightTalk is the absolute worst possible customer service.

  • dilkry
    Christopher (@dilkry) reported

    @imnotabotbiatch Sounds very frustrating. Probably an issue with your SIM card. I would see if they can replace it assuming you can ever get a hold of someone in .@MyStraightTalk customer service.

  • TrumpsMustache
    Trump's Mustache (@TrumpsMustache) reported

    @MyStraightTalk service outtage ????

  • xTrashPanda98x
    Donnie (@xTrashPanda98x) reported

    Hey @MyStraightTalk can you explain why for some reason when my god daughters mother calls and calls for over a week for her SIM card to be unlocked you guys never EVER help. That email you guys say you send but NEVER actually send is ridiculous!

  • lifesdiseases
    Lifesdiseases (@lifesdiseases) reported

    Absolute worst cell service provider I have ever worked with. If you are thinking about using them just don't. If you do hopefully you never have an issue because you will get nowhere. @MyStraightTalk

  • Sora_Jansen
    Sora ᐰ (@Sora_Jansen) reported

    @MyStraightTalk What Is happening? My whole phone went out and it keeps going out. I rely on my phone for work. How long is the outage going to last?

  • ItsJoVBaby
    JoV (@ItsJoVBaby) reported

    @MyStraightTalk We gave the email address on file too. Why can’t MFA go to the email address??? At this point it doesn’t matter. The Verizon employee had an unlocked phone and allowed us to put the SIM card in her phone. He no longer has use your terrible company for cellular service.

  • NewfoundStudio
    sagacity (@NewfoundStudio) reported

    @electravirus_ch @MyStraightTalk I noticed they didn't address 4G vs 5G issue? They also ignored you're refund issue? Makes you think they just don't care.

  • CyrilTaylor15
    Cyril Taylor (@CyrilTaylor15) reported

    @Krissbettaspeak @MyStraightTalk Right and they keep telling you to call customer service customer service is the issue and they will not let you speak with a supervisor or anything but trafone is over them I just sent out a email to them as well as bbb because they have to be held accountable.

  • LivingiMombie
    LivingiMombie🌈She/They (@LivingiMombie) reported

    @MyStraightTalk was on phone for an hour answering customer services question, told I would be transfered to a new department and to be hung up on. ordered a new phone with redeemed anniversary device credit that didn't apply the -$100 off order. PLEASE EMAIL ME ABOUT MY ORDER