Greenlight service status: outage reports and connection issues
Why is my Greenlight service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Greenlight Networks is a fiber-optic Internet service provider founded in 2011 and operating in the states of New York and Connecticut.
Problems in the last 24 hours
The graph below depicts the number of Greenlight reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Greenlight. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Greenlight users through our website.
- Internet (52%)
- Wi-fi (25%)
- Total Blackout (18%)
- E-mail (3%)
- TV (2%)
Live Outage Map
The most recent Greenlight outage reports came from the following cities: Rochester, Buffalo, Reading, Higginsville, New York City, Penfield, Kings Mountain, Ballston Spa, Lebanon, Webster, Pottsville, Ashburn, Chicago, and Fleetwood.
| City | Problem Type | Report Time |
|---|---|---|
 Rochester
|
Internet | 6 days ago |
|
Buffalo
|
Internet | 11 days ago |
|
Buffalo
|
Wi-fi | 12 days ago |
|
Reading
|
Internet | 16 days ago |
|
Higginsville
|
Internet | 19 days ago |
|
New York City
|
Total Blackout | 19 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Greenlight Issues Reports
Latest outage, problems and issue reports in social media:
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Corissa Light-Moses (@CoriCanuck) reported@GreenlightFiber Looking for an ETTR on this. The portal seems to be down as well getting 403 Forbidden
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george iv (@geowa4) reportedIt looks like @GreenlightFiber is losing a customer today because they won’t move an entry panel 6 feet without a big charge. @GetSpectrum is half the cost per month for two years. I’ll save $1200 over that time period. I’m losing upload speed but I think I can handle it.
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Alex Vulaj (@a_vulaj) reported@geowa4 @GreenlightFiber @GetSpectrum For a company trying to grow as much as they are, their customer service is so beyond terrible. I'm one more outage or issue from switching back
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Michael Leonard (@michael_leonard) reported@GreenlightFiber because I filed my order 3 years ago. This is reserved only for the most recent of customers, not those of us that have hung tight waiting for you. Seems like it's really poor form to still charge a customer $100 that's waited as long as I have.
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Greg M (@gmm6797) reported@GreenlightFiber I am questioning your customer service for the 2nd time in a week (6 days no service and would not refund lost days of paid service) we are down and customer service number is not picking up and not calling back (forced out of queue by the automated system. yuck!
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Aaron (@AE47_) reportedHaven't even had service installed yet and @GreenlightFiber customer service is already trash.
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Pugsley (@LifeofBabo) reported@GreenlightFiber Still not working yet on my end. Just FYI @GreenlightFiber
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Alex Vulaj (@a_vulaj) reportedI don't understand how @GreenlightFiber doesn't have techs available around the clock. "yeah let's just leave the entire area without internet for like 12 hours before we do anything" is a horrible plan.
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Ryan Denissoff (@CountDenisov) reported@nickiwtf39 @GreenlightFiber Yes! First time they’ve gone down since I signed up in the summer. Not sure how we even report it…
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Tonya Plank (@TonyaPlank) reported@GreenlightFiber can you please help. My internet suddenly went out and no one is answering on the line. My account won't let me set up a ticket. Please help ASAP
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Kevin (@merkeke) reported@nrosario001 @GreenlightFiber That just means time off. Let's calm down
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Mark Martin (@MarkHMartin) reported@GreenlightFiber when are you guys going to get 24 hour phone support? There is an outage in my part of Brighton.. but I can't report it via phone because it's after 8:00 p.m.
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Kristy Kirkpatrick (@KristyKirkpat13) reported@GetSpectrum I cannot believe the level of customer service that you provide is acceptable to any upper management. @GreenlightFiber can’t get to our area fast enough
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Shawn Lynch (@slynch14) reportedHey @GreenlightFiber why did you ask us to sign up for your service if you had no intention of installing on our street?
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Richard B Colón (@RichardBColon) reported@blk_amanda @GreenlightFiber That's a whole 2 days. Damn
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Jace Christner (@CallMeJace) reported from West Brighton, New York. @GreenlightFiber outage? Winton road. Empire Blvd area ?
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Alexandra.R.517 (@AlxBrke) reported@GreenlightFiber your vendors started digging up my lawn today to install your fiber lines and managed to damage my @Ask_Spectrum @GetSpectrum internet service box/line. Interesting way to get new customers. Our internet now lasts about 30 seconds at a time.
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NY is a Liberal CESSPOOL (@HorseFaceHochul) reported@GreenlightFiber You're customer service is terrible! How the FK are potential new customers supposed to actually talk with a representative?!
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Kevin Werther (@KevinWerther) reported@GreenlightFiber My internet is down again in Webster London area. Please let us know the ETA of being fixed. Thanks.
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Lucas Brown (@LucasBr86706267) reported@GreenlightFiber Is my internet going to be down ALL NIGHT? On a Saturday night? Really???
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Rockefeller T Jones (@rockytjones4) reported@GreenlightFiber there is an outage (yet again) in Brighton right now. Your website and phone number is of no value after 8 pm, so Twitter it is
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Angry Nats Fan (@Nats_HRs) reported@RocRedWings @GreenlightFiber Kinda stupid how long his rev up time is
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Jackie Barber ☮️ (@jacksonb07) reported@GreenlightFiber My mother’s internet went down at 7:05. The tech I just spoke to lied to me and said it went out 8 minutes ago and won’t be repaired until tomorrow morning! That’s a bunch of 💩!!! I need the cameras working 24/7!!!
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Andy Frey (@AndyDFrey) reported@GreenlightFiber ETA for internet is 11:30PM? Do better. How does Brighton have service and the city doesn’t.
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Twes (@Irish1972) reported@CyberC3nturion I haven't had issues with my @GreenlightFiber
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Tim (@DyingBreed777) reported@GreenlightFiber you guys should be called redlight networks because your company is useless. Just wanted to say thank you for allowing me to pay for your best services that never worked. Both my businesses have lost money due to your false advertising & terrible tech support. Your tech support is just phone calls from someone who doesn’t know their *** from a hole in the ground. This is me being nice. Cheers
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Chuck Wade (@ChuckWade) reported@GreenlightFiber As much as I appreciate the update and quick response, have had to reach out to Spectrum to see if they can provide service. Your customer service has been quite rude at times and to not have a more specific timeline doesn't seem acceptable.
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Jackie Barber ☮️ (@jacksonb07) reported@TelecomReviewAM @GreenlightFiber @loopinternet My mother’s internet went down at 7:05. The tech I just spoke to lied to me and said it went out 8 minutes ago and won’t be repaired until tomorrow morning! That’s a bunch of 💩!!! I need the cameras working 24/7!!!
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Garrett Blondell (@gurtblondell) reported@OddMorBo @GreenlightFiber It’s says they’re on-site working to fix it as of 25 minutes ago. Relax
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Jackie Barber ☮️ (@jacksonb07) reported@GreenlightFiber My mother’s Greenlight has been out since 7:05pm yesterday!!! I’ve called twice now. The first time last night at 7:41pm and was told it was too late to fix it last night but it would be repaired first thing this morning 😡