Citi status: access issues and outage reports
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Full Outage Map
Citi, or Citibank, is the consumer division of financial services multinational Citigroup. Citi offers retail bank services to individuals and businesses, including checking, savings, credit cards, mortgages and loans.
Problems in the last 24 hours
The graph below depicts the number of Citi reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Citi. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Citi users through our website.
- Website (47%)
- Login (24%)
- Mobile App (17%)
- Transactions (10%)
- Transfer (2%)
Live Outage Map
The most recent Citi outage reports came from the following cities: North Tonawanda, Saint George, Memphis, Camp Hill, Germantown, Goose Creek, Slatington, Boise, Southgate, LaBelle, Columbus, Pahrump, San Clemente, Easton, and Brooklyn.
| City | Problem Type | Report Time |
|---|---|---|
 North Tonawanda
|
Login | 5 days ago |
|
Saint George
|
Login | 7 days ago |
|
Memphis
|
Website | 8 days ago |
|
Camp Hill
|
Transactions | 8 days ago |
|
Germantown
|
Mobile App | 11 days ago |
|
Goose Creek
|
Website | 12 days ago |
Full Outage Map
Community Discussion
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Citi Issues Reports
Latest outage, problems and issue reports in social media:
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Naman (@tweet2naman) reported@AxisBank @AxisBankSupport @Citibank what a worthless transition from citi to axis. Basically they’ve made burgundy also a cattle class. They will send forms via their people to customer however won’t collect the update forms. Rude RMs who don’t know ABC of customer service END!!
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HG (@HGPP2020) reported@foofighters @Citi Bullshit. Still can’t get tickets. Wtf
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. (@alilobsesssed) reportedYour service sucks @Citi Do better!
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JOznam (@JayJrXIII1) reported@Citibank somehow compromised my personal information to my abusive father, who has a similar name as I do. My personal safety may be at risk. I am now on high alert because somehow they have associated his name with my current address, something that should be impossible!-
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Greg Kudasz (@kudasz) reported@AskCiti No. If you cared you'd proactively monitor your website.
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K (@matineeidyll) reported@gr8fuljon @foofighters @Citi There was a Ticketmaster glitch, this is not an enforcement on the part of the band
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Damon Holmes (@DamonHolme31241) reported@AskCiti NO NEED ! FINALLY GOT TO BOTTOM OF IT ! AFTER MULTIPLE , FRUSTRATING CALLS , YOUR PEOPLE REPEATEDLY SAYING "THERE IS SOMETHING WRONG WITH (YOUR) CARD, CHECK WITH (YOUR) BANK TO SEE WHAT THE PROBLEM IS" , A SUPERVISOR FINALLY ADMITTED THAT IT IS (CITI) !
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Mohammad Sarfaraz Khan (@sarfaraz_k23639) reported@AskCiti I need my issue to be resolved you can check and support
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Michael Andrew ⭐️ (@SamuraiFine) reported@pepsi @PayPal @Citibank ' yall support people in Epstein files 🤢🤢🤢🤢🤢🤮🤮
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TheoWars Rob (@TheoWarsPodcast) reportedI swear @Citibank is clueless along with @AvisRentar - My card number stolen (presumably online as I still have the physical card) for a car rental from (pickup name) Tracie Purnell in Houston. I call both and they are giving me the run around. I live in Dallas, don't use Avis, very easy to track down charges and where it originated and look at cameras. $418.80 is not something I will let go. They have been put on notice and hopefully this will go viral to embarass them.
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Stir constantly while simmering (@knowitallmom) reported@AskCiti I just need to call a phone number that's not going to barrage me with ads. I'm not sending a dm. Y'all need to stop selling ads on your customer service phone number.
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History is important (@USA_Patriot1981) reported@Citibank your AI system for Gov't Travel CC is the dumbest thing I've every encountered. Impossible to speak to a human. Four times I've called, and it's totally dumb, and then hung up on me each time. It literally cannot understand what I am saying, and regurgitates my recent transactions, then hangs up. What do you suggest? 🤔 Please call me at 410|207|3350.
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com (@coman46) reported@AskCiti How can they be reached online? I don't have a phone right now. Can the issue just be passed along to them? It's not a huge deal and pretty self explanatory, their emailing system sends redundant duplicate emails sometimes.
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Martha Waggoner (@mjwaggonernc) reported@AskCiti. I am getting a new card based on offer of up $400 for any @AmericanAir purchase. When I called to find out what my credit will be, I'm told that no one can answer, even when I provide the amount of the purchase. Surely, someone knows. Please help.
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efide leboeuf (@EfideL33487) reported@AskCiti I need help, you send us an email and SMS but when I tried to reach out to you. You are like wall. I need urgent help. Anyone out there ( not robot)
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seattleadman (@seattleadman) reported@Costco the Costco @Citi support line is horrible! I have been waiting for 5 minutes for the last half hour…..
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Florence Kapernick (@FlorenceKaal3j) reported@Citibank do you have a customer service line that isn’t outsourced that can actually help me? I’ve called customer service 6 times to fix an issue with my account and it’s not been resolved
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Brent (@ncage1974) reported. @Citi your virtual card feature became a lot less useful. You used to be able to pick an expiration date (which you can't now) & total amount allowed to be charged to the card (which you can't now). You can just pick amount per day. please fix.
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Maserati-Ae ♊️ (@DaReaL_AE) reported**** @Citibank and **** Credit. It’s the 2nd biggest American scam behind Insurance
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avaf55 (@avaf55) reported@AskCiti why can’t I speak to a live representative??? It’s impossible to break out of that automated help line! My problem isn’t understood by the bot!
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Kbnft Qppmf 🕷moved to bluesky (@MrMarmite) reported@AskCiti I had to phone from the UK. It’s a shame you don’t offer the ability to contact you in any other way. The issue is resolved.
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SEMJ (@SEMJ2025) reported@Citi - Me and my nearly perfect credit rating just closed my account after 29 years as a customer. Your response to my fraud claim was absolutely appalling and inadequate.
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David Griffith (@DavidGriff68) reported@Citi The absolute worst customer service reps I have ever had to deal with. I’ve been on the phone for 40 minutes for a simple password reset issue. I am now being transferred to my third rep, who I am sure will have to take 5 minutes to verify me, like the last two also did.
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AbbyLauren (@AbbyLauren70) reported@Citibank an email was sent to out customers with a new ACH account. It is fraud, it is not our account. When we called they said nothing Citibank can do. #help
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Thad Bartholow (@ThadBartholow) reportedTheir “fix”? @citibank insisted that I give them access to my (other bank) bank account transaction history, balances, etc. - all my financial info - so they could “prove” that I had the money to pay them (even though they already had my money).
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Jeff Rogers (@jeffrogersfit) reported@MikeLongTerm @Citi Shorts in full control. Crude way down, markets pumped, $grab red. Brutal downtrend continues. Needs some news for a reversal.
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Remus (@Remus_Lupo) reported@RealAllinCrypto @Citi link tokenomics are **** and thus will not pump. I don't care about etfs or whatever other dog **** financialized gambling bullshit coming down the road.
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Huseyin Korkmaz (@huseyinkorkmaz) reported@Citibank I had opened a Strata Premier Card on 3/4 and still haven't received my card,but somehow I received a statement for the annual card fee for a card I don't have. I am simply trying to cancel it now, and even that is not feasible as I can't log in.What a customer service.
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The Rob (@robertduke32) reported@Citi has the worst credit cards and customer service of any out there. God bless you if you have to deal with them. I’m never late, have only increased my salary etc. for the record. Awful company. Beware. They’ll be canceled soon.
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Kevin Brown (@KevinBrown82701) reported@Citibank serious ?, how do yall have business cards but no bookkeeping access? That isn’t a business card. Look to Amex for help.