Alaska Communications service status: outage reports and connection issues
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Full Outage Map
Alaska Communications is a telecommunications company in Alaska. Alaska Communications offers advanced data network, an underwater fiber optic system, statewide 3G CDMA network and coverage extended from the North Slope to Southeast Alaska.
Problems in the last 24 hours
The graph below depicts the number of Alaska Communications reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Alaska Communications. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Alaska Communications users through our website.
- Internet (78%)
- Wi-fi (11%)
- Phone (11%)
Live Outage Map
The most recent Alaska Communications outage reports came from the following cities: Seattle, Anchorage, Midvale, Phoenix, Sterling, Ketchikan, Homer, Eagle River, Tacoma, and Sterling.
| City | Problem Type | Report Time |
|---|---|---|
 Seattle
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Wi-fi | 2 days ago |
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Seattle
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Internet | 2 days ago |
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Seattle
|
Internet | 2 days ago |
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Seattle
|
Internet | 2 days ago |
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Seattle
|
Internet | 2 days ago |
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Seattle
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Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Alaska Communications Issues Reports
Latest outage, problems and issue reports in social media:
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Beachbum (@Beachbum_resist) reported@gomer2323 @sidewalkpirate @AlaskaComm Ugh! That’s horrible! Sounds like the worst customer service ever. I’m sorry you had to go through all this crap.
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William Hunter Cameron (@WilliamHunterC2) reported@AlaskaComm 100 years of service and we still cant figure it out.
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Krazy Thee Alaskan (@gomer2323) reported@mtnhiker14er @AlaskaComm I cant get them, either. My house is down in a hole.
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lightsocketrocket (@callsfromthepub) reported@AlaskaComm Another outage rn, things ok?
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Cutter (@Cutter_On_YT) reported@AnchorageMuseum @AlaskaComm It’d be nice if y’all could fix this internet outage on Ft Richardson instead.
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Susan Bishop (@scbishop907) reported@AlaskaComm Is there a problem with your website today? I can't log into my account or access any functions.
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Krazy Thee Alaskan (@gomer2323) reported@mtnhiker14er @AlaskaComm I mean, closing in on 4hrs on hold for a password is amaze-*****. Nevermind no one can login to anything online and to ixl or Math Lady videos. We could last winter, havent been able to do much since April. Its my fault, they say. My fault im on hold for almost 4hrs too, i reckon
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Casey Youngblood (@itscoldCase) reported@gomer2323 @AlaskaComm I couldn't even get them to come check for a signal 😭 They actually have wiring to my house already but won't give us the DSL cause it doesn't meet their min speeds anymore either. You're probably "grandfathered."
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Cutter (@Cutter_On_YT) reported@AlaskaComm it’d be nice if you could fix this internet outage on Ft Richardson
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Krazy Thee Alaskan (@gomer2323) reported@AlaskaComm @pegharpham1 @akonthego I continue to ask the ground line be replaced. I have been asking for several years. I will continue to ask. The service drops and there is no signal. There js more going on and no one seems to hear me. THE WIRE IN THE GROUND IS WHAT IS LEFT TO REPLACE. REPLACE THE WIRE.
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Steven Aufrecht (@whisper2world) reported@AlaskaComm Yes. I can only get 1mbps service in my neighborhood, which is @ 1 mile from your hqts. And I only get that because I'm grandfathered in. But agents say if I were a business I could get faster. Treat me as an honorary business and give me faster internet.
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Pearl Polanski (@PearlPolanski) reported@AlaskaComm Wish you would do one on your DSL which won't stay connected. Been filling out service requests starting over a month ago (since you can't be reached by phone and you shuttered our local offices) and no one even bothers to contact me by phone or email. Did everyone just quit?
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Samantha (@mtnhiker14er) reported@gomer2323 @AlaskaComm HEY @AlaskaComm HOW ABOUT YOU HELP OUT HERE?? Customer service would be lovely about now. Please??
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Nancy DePo (@njdepo) reported@AlaskaComm your internet service sucks again again and again. Why on earth is a phone line based internet service interrupted numerous times daily? #needstarlink
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CP (@ClaudiaPat2) reported@gomer2323 @AlaskaComm What in the hell? Damn they need some competition for sure.
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Liz Perry ✈ (@mslizperry) reported.@AlaskaComm Please give service update for Juneau
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Grant (@grcg46) reported@AlaskaComm My business phone number that is not working is 907-283-7034. The address for the account is 53791 Sparrow Lane Kenai AK 99611.
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GetVaxxed (@pegharpham1) reported@gomer2323 @AlaskaComm ACS internet here is horrible. It's barely above dial up.
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Dawg (@AlaskanCryptBro) reported@AlaskaComm Not happy to hear you’re raising rates! The internet doesn’t work half the time and now you are raising my rates!!? I call to talk to customer service and wait two hours on hold. I’m going to cancel. Unnecessary and unacceptable. You charge to much as it is!
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Chickenlilcurry (@chickenlilcurry) reported@AlaskaComm it's getting annoying dealing with your spotty fiber connection. I put up with it during the weekend. That's 2 days plus today. I've called tech support and was put on hold for an hour plus and had to get off because I had to do other things today.
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Krazy Thee Alaskan (@gomer2323) reported@Aktraveler2 @AlaskaComm ACS was out Thursday. One comes down hill from wither direction. There is a hill behind my house, to the right, left. I probably need a 100ft tower.
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**** bogan (@ParadoxTalksTtv) reported@AlaskaComm Yeah well Alaska isn’t any better with you calling it home bad internet and crummy customer service isn’t doing any of us favors
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Samantha (@mtnhiker14er) reported@gomer2323 @AlaskaComm When they changed your modem, they shouldn't have left until they were SURE everything was up and running, including the damn passwords, of course.
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Liberal Lyndsey (@junoakliberal) reportedHugely disappointed with @AlaskaComm I sat on hold on 2 different lines for over an hour & never got a human. Luckily a friend found out that ACS email was down. ZERO customer service from ACS
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CondeScend (@CondeScend_) reported@AlaskaComm I paid for internet. The payment is showing in my bank account, but I don't have internet it just keeps sending me to the account login page.
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Liz Perry ✈ (@mslizperry) reported@mikkowilson @AlaskaComm Did they ever fix the first cable break completely?
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Bridget Paton (@paton_bridget) reported@AlaskaComm looks like another Juneau outage…
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Bill Witte (@Anisian) reported@gomer2323 @AlaskaComm We moved. Line of sight to a provider. The telco’s, RCA, and state legislature don’t care about you working from home nor your kid’s remote classes. Feds have thrown 100’s of million $’s at the problem with no improvement of the last mile. Lobbyists got fat no doubt.
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Joel.cross (@joelwcross5000) reported@ak_progressive @AlaskaComm iam in anchorage near De Armoun Rd and been having issues for weeks now. got to wait till end of Feb. before they are coming. boss that live near by is also having the same issue.😕
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Krazy Thee Alaskan (@gomer2323) reported@Megan05873216 @AlaskaComm someone reads these tweets. this is the main way i am able to get any sort of tech/support. i have been on hold for 3hrs so far on the landline. i still need the username for the other website they sent me to to reset the password for the modem. its an endless circle.