Rise broadband service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rise broadband reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rise broadband users through our website.

• Internet (78%)
• Wi-fi (11%)
• Total Blackout (6%)
• E-mail (3%)
• Phone (1%)

Live Outage Map

The most recent Rise broadband outage reports came from the following cities: Salt Lake City, Ashburn, Fort Worth, Indianapolis, Durant, Houston, Dallas, Los Angeles, Omaha, Las Vegas, Chicago, Manor, Austin, Cedar Rapids, and Denton.

City	Problem Type	Report Time
Salt Lake City	Internet	9 hours ago
Ashburn	Internet	15 hours ago
Fort Worth	Internet	24 hours ago
Indianapolis	Internet	2 days ago
Durant	Wi-fi	4 days ago
Houston	Total Blackout	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rise broadband Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hory Shet 🇺🇸 🇹🇼 (@KelanderthalMan) reported 2 minutes ago

  @Rise_Broadband I must tell you guys, our neighborhood has an email thread going around talking about your poor service, and some are making the switch from you guys to @SpaceXStarlink here very soon. Everyone is sick of the TERRIBLE service. Will you be upgrading the tower soon?

• 
  O is B💙💘sting Trans CrowdFunds for 2 Days (@ovaettrart) reported 3 minutes ago

  @Rise_Broadband Like this is a multiple time issue. I dont know what to do anymore. I really might lose my job because of yalls faulty service.

• 
  Lynn 🎮 She/Her (@Lynnir_) reported 7 minutes ago

  @Rise_Broadband stop going down when I’m midgame challenge *IMPOSSIBLE*

• 
  Lynn 🎮 She/Her (@Lynnir_) reported 10 minutes ago

  @Rise_Broadband has now gone out three times in the span of three hours, fantastic service

• 
  🎓🌱 Ovaettr !! @ Team Bloom! ⚔🍃 (@ovaettrart) reported 12 minutes ago

  Look @Rise_Broadband yall are really aggravating cuz I work online and you're making me unable to do my job rn. Like I sat down to try to fix something on my class for my students and I cant. Because. Yalls. Network. Is doing the same thing as yesterday. What is the issue.

• 
  Sheepdog Ltd. (@sheepdogltd) reported 13 minutes ago

  @Rise_Broadband You acknowledge a problem today? What about every evening for the last week in the Hudson, CO area? Can't stay connected more than 5 minutes. Thank God starlink will be installed soon!

• 
  emily (@emsomething_) reported 14 minutes ago

  @Rise_Broadband trying to find out if there is an outage in 80540 zip #larimercounty #BoulderCounty —- no internet for close to 1 hour

• 
  TX Pride (@txpride1836) reported 14 minutes ago

  @Rise_Broadband I can't do anything because my internet is down and y'all can't come until Dec 5th to reset the antenna. Your rep told me to go into the office.....my house is my office. 🙄 Canceling my Rise account and signing up for 5G today.

• 
  Margie Smith (@spiritdovie62) reported 15 minutes ago

  @Rise_Broadband is the internet down in central high oklahoma? I have not had internet now about an hour

• 
  TX Pride (@txpride1836) reported 18 minutes ago

  @Rise_Broadband I can't do anything because my internet is down and y'all can't come until Dec 5th to reset the antenna. 🙄 Canceling my account and signing up for 5G today.

• 
  Dermy Wermy 🇺🇲 (@dermy_wermy) reported 20 minutes ago

  @Rise_Broadband sucks they went down twice today in my area, and I need it to be able to put my content out. Fix your crappy service.

• 
  louise3jjj (@louise3jjj) reported 20 minutes ago

  @Rise_Broadband is there an outage in Colorado?

• 
  Christie Stone (@CStone716) reported 23 minutes ago

  @Rise_Broadband what is your issue? Internet is out again after just last Monday it was out for 2 days straight. Some people like me rely on the internet to work for their jobs and you constantly not working is becoming a major problem. Why can’t you fix the problem???

• 
  Patrick Walker (@PattyMelt_WR) reported 26 minutes ago

  @Shadowkrab @Rise_Broadband It's always a problem. I have basically been without internet since Sunday. My wife works at home. It's literally costing us money at this point.

• 
  Texas Independent (@longhornandlace) reported 26 minutes ago

  @KishMartin1 @Rise_Broadband More lies on the part of Rise. Now they have no clue and customer service reps think it's funny to hang up after you sit on hold for 30-45 minutes 🤬

• 
  mike deselms (@mdotnj) reported 30 minutes ago

  @Rise_Broadband outage in Eaton co

• 
  𝒦𝒾𝓉𝓉𝓎 𝒦𝒶𝓉 ♡ (@katlizz) reported 31 minutes ago

  i have the flu and my internet is out. i do not recommend @Rise_Broadband at all, don’t waste your money. the service is almost always out, and they are always on some bullshit. worst internet service provider ever.

• 
  Aaron Johnson (@wldcamaro80) reported 32 minutes ago

  @Rise_Broadband You're service is down more than it is up. How about a rebate on these days we keep missing. We're paying full price for a service that doesn't work ALOT.

• 
  ecbirge39 (@ecbirge39) reported 34 minutes ago

  @Rise_Broadband It must be nice to have pretty much a monopoly in rural areas. I would have switched to another provider years ago if there was a decent alternative! Your service is about as fast as a dial up modem, but that is when we actually have service! Now we are down again for two days

• 
  Jose manzo (@ChemaLALVTX84) reported 35 minutes ago

  @Rise_Broadband Internet issues in Venus texas.

• 
  Trenchlighter (@Trenchlighter) reported 37 minutes ago

  @Rise_Broadband We are down in Nebraska. Obviously not related to the ice in Texas.

• 
  CS (@chsmith1974) reported 38 minutes ago

  @Rise_Broadband when are you going to fix my issues? You should feel good our DOJ is not about Justice…you should be paying millions back to your customers for false advertisement…..

• 
  Patrick Walker (@PattyMelt_WR) reported 42 minutes ago

  @Rise_Broadband That is crazy... Now can we get internet back to working in 76691. Literally costing us money because the service has been down since Sunday. You need to credit peoples accounts who are affected.

• 
  Steve Fortson (@SteveFortson) reported 46 minutes ago

  .@Rise_Broadband what is the status of your internet outage in the Fort Collins, CO area #3rdrequest

• 
  Lena42 (@EML5280) reported 48 minutes ago

  @Rise_Broadband service has been out in Pine, CO for 24 hours. Any updates?

• 
  Beanzamillion (@Beanzamillion21) reported 49 minutes ago

  @Rise_Broadband How are y’all not bakrupt from having to pay customers bills all the time, because of your bad service?

• 
  chris christi (@chrischristi68) reported 55 minutes ago

  @Rise_Broadband And today like everyday my internet has went out and of course customer service is closed!!!! So again I can't report it to the correct department....AGAIN!!!!

• 
  Ray Fisher (@BayouCityFish) reported 57 minutes ago

  Hey @Rise_Broadband…since it’s taking forever to get someone on the phone to ask why my internet access is as slow as dial-up, can you contact me?

• 
  Raxxen6 (@goosesupporter) reported 57 minutes ago

  @Rise_Broadband Y’all tweeting random stuff all day and having this outage last this long is laughable…

• 
  Aldo Lopez (@Alditoklopez) reported 57 minutes ago

  @Rise_Broadband Ours is still not working. Do you know when it’ll come back?