OpticalTel service status: outage reports and connection issues

Why is my OpticalTel service not working?

No problems detected

If you are having issues, please submit a report below.

OpticalTel is an internet service provider in the state of Florida. OpticalTel offers fiber optic internet and cable television services to their customers.

Problems in the last 24 hours

The graph below depicts the number of OpticalTel reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 14, 9:20 AM EDT	0	0
Apr 14, 9:40 AM EDT	0	0
Apr 14, 10:00 AM EDT	0	0
Apr 14, 10:20 AM EDT	0	0
Apr 14, 10:40 AM EDT	0	0
Apr 14, 11:00 AM EDT	0	0
Apr 14, 11:20 AM EDT	0	0
Apr 14, 11:40 AM EDT	0	0
Apr 14, 12:00 PM EDT	0	0
Apr 14, 12:20 PM EDT	0	0
Apr 14, 12:40 PM EDT	0	0
Apr 14, 1:00 PM EDT	0	0
Apr 14, 1:20 PM EDT	0	0
Apr 14, 1:40 PM EDT	0	0
Apr 14, 2:00 PM EDT	0	0
Apr 14, 2:20 PM EDT	0	0
Apr 14, 2:40 PM EDT	0	0
Apr 14, 3:00 PM EDT	0	0
Apr 14, 3:20 PM EDT	0	0
Apr 14, 3:40 PM EDT	0	0
Apr 14, 4:00 PM EDT	0	0
Apr 14, 4:20 PM EDT	0	0
Apr 14, 4:40 PM EDT	0	0
Apr 14, 5:00 PM EDT	0	0
Apr 14, 5:20 PM EDT	0	0
Apr 14, 5:40 PM EDT	0	0
Apr 14, 6:00 PM EDT	0	0
Apr 14, 6:20 PM EDT	0	0
Apr 14, 6:40 PM EDT	0	0
Apr 14, 7:00 PM EDT	0	0
Apr 14, 7:20 PM EDT	0	0
Apr 14, 7:40 PM EDT	0	0
Apr 14, 8:00 PM EDT	0	0
Apr 14, 8:20 PM EDT	0	0
Apr 14, 8:40 PM EDT	0	0
Apr 14, 9:00 PM EDT	0	0
Apr 14, 9:20 PM EDT	0	0
Apr 14, 9:40 PM EDT	0	0
Apr 14, 10:00 PM EDT	0	0
Apr 14, 10:20 PM EDT	0	0
Apr 14, 10:40 PM EDT	0	0
Apr 14, 11:00 PM EDT	0	0
Apr 14, 11:20 PM EDT	0	0
Apr 14, 11:40 PM EDT	0	0
Apr 15, 12:00 AM EDT	0	0
Apr 15, 12:20 AM EDT	0	0
Apr 15, 12:40 AM EDT	0	0
Apr 15, 1:00 AM EDT	0	0
Apr 15, 1:20 AM EDT	0	0
Apr 15, 1:40 AM EDT	0	0
Apr 15, 2:00 AM EDT	0	0
Apr 15, 2:20 AM EDT	0	0
Apr 15, 2:40 AM EDT	0	0
Apr 15, 3:00 AM EDT	0	0
Apr 15, 3:20 AM EDT	0	0
Apr 15, 3:40 AM EDT	0	0
Apr 15, 4:00 AM EDT	0	0
Apr 15, 4:20 AM EDT	0	0
Apr 15, 4:40 AM EDT	0	0
Apr 15, 5:00 AM EDT	0	0
Apr 15, 5:20 AM EDT	0	0
Apr 15, 5:40 AM EDT	0	0
Apr 15, 6:00 AM EDT	0	0
Apr 15, 6:20 AM EDT	0	0
Apr 15, 6:40 AM EDT	0	0
Apr 15, 7:00 AM EDT	0	0
Apr 15, 7:20 AM EDT	0	0
Apr 15, 7:40 AM EDT	0	0
Apr 15, 8:00 AM EDT	0	0
Apr 15, 8:20 AM EDT	0	0
Apr 15, 8:40 AM EDT	0	0
Apr 15, 9:00 AM EDT	0	0
Apr 15, 9:20 AM EDT	0	0

At the moment, we haven't detected any problems at OpticalTel. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by OpticalTel users through our website.

Internet (47%)
Total Blackout (30%)
TV (20%)
Wi-fi (3%)

Live Outage Map

The most recent OpticalTel outage reports came from the following cities: Winter Garden, Miami, Seffner, Orlando, Ocala, Knoxville, and Odessa.

City	Problem Type	Report Time
Winter Garden	Internet	19 hours ago
Miami	Total Blackout	20 hours ago
Miami	Internet	20 hours ago
Seffner	Internet	20 hours ago
Orlando	Total Blackout	15 days ago
Ocala	TV	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

OpticalTel Issues Reports

Latest outage, problems and issue reports in social media:

Hungry Tere (@Teddi99) reported 2 minutes ago
@Opticaltel I can’t because once again your service is out in Greenacres, FL.
WordsMatterSpeakWell (@KarenJo10881597) reported 4 minutes ago
At this point, because of daily internet service “outages”, I’ve spoken with every single @Opticaltel customer service representative. I know them by name because when you have to call multiple times, each and every day, you get to know them pretty well. #ThisIsNotAcceptable
Ker (@82YellowFlower) reported 4 minutes ago
@Opticaltel when will our Internet be restored in Greenacres (riverbridge)? I have to work in the morning from home…you know, to earn enough money to pay for my house and my HOA fees that pay you for this unreliable service.
HERB GREENE (@HERBGREENE7) reported 5 minutes ago
Am I the only person that thinks OpticalTel is one of the worst companies in Florida? 5 days without service and their answer is "we're working on it."
laurie (@snippetsOfMine) reported 5 minutes ago
@Hasansammaraie @Opticaltel You get service back yet?
laurie (@snippetsOfMine) reported 10 minutes ago
@Opticaltel can’t even call you (since you are the phone service as well) to let you know that ALL of your services are once again not functioning. Riverbridge in Greenacres
TarFox 🇵🇸 (@Tarrfox) reported 11 minutes ago
It took my garbage ISP @Opticaltel over 12 hours to restore my internet after a 2 second power outage yesterday.
laurie (@snippetsOfMine) reported 16 minutes ago
@Opticaltel @CookingChannel Might be watching this if your service didn’t suck so bad. 🙄
Keemy Casanova (@tqfilms911) reported 18 minutes ago
I been working 7 days a week. Opticaltel M-F, drive for FEDEX the weekends. While still running my own film company that’s booked for the rest of the year and I’m going to school to get my CDL license. Long story short, I ain’t making time for **** but this money!
J.R. Bertorelli (@jrbertorelli) reported 22 minutes ago
@Opticaltel pleaseeeeeeeee solve my issue. Ticket #1126422. Do not tell me to call you by phone (again). It is only a waist of time. Tomorrow morning, #usmnt  will play an important game, and I'll hope to be able to see it. Do not disappoint me!!!
TruthBeTold (@TruthSeiker) reported 23 minutes ago
@Opticaltel My service is going crazy. I have no listings on my tv guide and can't turn to any programs...when is this going to be fixed?
spocksear (@Twitrristrash) reported 24 minutes ago
@Opticaltel FIX THE DVR
Hasan Samaraie (@Hasansammaraie) reported 25 minutes ago
@Opticaltel service is down in Greenacers called I’m number 58 on the line!!!!
Jill Messer (@JillMesser8) reported 27 minutes ago
@Opticaltel Happy New Year my foot. It's May and our service still sucks.
Otis (@O_Plebeian) reported 29 minutes ago
@Opticaltel internet is down in Greenacres, FL. Please provide updates
MyBoomerLife 🇺🇸 (@MyBoomerLife) reported 30 minutes ago
@Opticaltel @GetSpectrum Been talking with sr level regularly so far they have no clue how to resolve all the issues in the community. Which is why somebody that does needs to buy you
Benny Reynoso (@Dynasty2089) reported 31 minutes ago
@Opticaltel your service is ***
WordsMatterSpeakWell (@KarenJo10881597) reported 32 minutes ago
Here are the 5 reasons given to customers when our @OpticalTel internet service goes out: 1. There is an outage in your area and there is no timeframe for repair.”
MyBoomerLife 🇺🇸 🇺🇦 (@MyBoomerLife) reported 35 minutes ago
@Opticaltel ok you win..you are officially the worst in America. On 4th outage of more than 7 hours in a month. Congrats on working hard at delivering crap.
spocksear (@Twitrristrash) reported 35 minutes ago
@Opticaltel FIX THE DVR
spocksear (@Twitrristrash) reported 35 minutes ago
@Opticaltel The recent update to the DVR functionality is awful. Deleting a recording has a slow response time Why am I unable to pause live TV? Fast forwarding through commercials & hit play, always pass it by ~10 seconds, & have to rewind, make a jump back...like Spectrum has.
Kristin McFarland (@KristinMcFarl11) reported 36 minutes ago
@Opticaltel how about someone from your leadership step up and address the hundreds of complaints from Legacy of Leesburg residents regarding our piss poor cable service? Im@guessing everyone is “busy” troubleshooting the “widespread issue”?
WordsMatterSpeakWell (@KarenJo10881597) reported 37 minutes ago
The 2nd reason given when your @Opticaltel internet service goes out is “Give me a few moments to look into this. (Music) Yes, I see where you’ve called 5 times today and I’ve done hard restart to your system. Can you check to see if you have service?”
Kimberly Evans (@KimberlyA_Evans) reported 41 minutes ago from Orlando, Florida
@Opticaltel my mom has been having issues with service and literally has no cable or internet. This has been going on for almost a year. She still pays the bill every month for absolutely nothing. She is told that they will “text” the tech. What are we going to do to fix this?
Jamaree bell (@Jam47497240) reported 44 minutes ago from Astatula, Florida
@Opticaltel I need help
nanunanu (@nanunan32965375) reported 46 minutes ago
@Opticaltel @whatonnetflix I wouldn’t know. The internet is down again. Thanks again guys.
Lorna Chin (@take2editor) reported 51 minutes ago
@Opticaltel I'm happy with most of your service but I have a MAJOR complaint that has been unaddressed for nearly a decade now. The dish network box you provide us with are more than 10 yrs old! If it breaks I get a used one that doesn't work either. When can we get an upgrade?
Jason (@ThisEndz) reported 54 minutes ago
@Opticaltel stop shutting my internet off for no reason holy ****
todkapuz (@todkapuz) reported 59 minutes ago
what is not cute is that opticaltel is going down again...
WordsMatterSpeakWell (@KarenJo10881597) reported 1 hour ago
When you call @Opticaltel to complain about their internet service- for quickest access-press the combo “1-5-2”. I know this because we have to call several times each day. @OpticalTel is awful.